Collaborative Decision Making

Know Your Collaborative

TCS &
Industry of
Decision
2020 Making ✓ Module Introduction
✓ Decision Making
Complex • Applying Decision Tools
Personal
Problem
Mastery -
Mindfulness Solving
Capabilities
• Decision Making Styles
• Common Biases and Errors in
Personal Professio
Mastery – nal Decision Making
Working Network
with Agility ing ✓ Collaboration

Persuasion
Working ✓ Collaborative Decision Making
and with
Influencing Machine
skills
s

Writing
Knowledge
business
Mgmt &
cases &
Innovation
propositions

1
Introduction - Decisions and Choice
When was the last time you made a major decision in life? Was
it the decision to choose the best college to study? Or you
had to figure out where to live. How easy or tough was it to
make the final choice?
Let us set aside major decisions for a while and take up
mundane decisions in daily life to begin with. It could be
something as simple as selecting the perfect pair of shoes or
even ordering a coffee at a large café where the attendant
presents a series of options (hot, cold, large, small, strong, light,
with or without sugar/milk/ice cream and so on). Sometimes
choices can be overwhelming! Researchers at Cornell
University estimate that the average adult makes about 35,000
remotely conscious decisions everyday of which about 227 of
them are on food alone. Mind boggling numbers!! Aren’t they?
The fact is that all of us make decisions everyday, and yet we
may find it challenging and time consuming to cut through the
maze of options. More options lead to more confusion. When
you add the factors of a time-crunch or high costs then
decisions may become induce stress for the maker.

2
How Thinking Affects Decision Making
How thinking affects Decision Making
While you now know that you make thousands of
decisions everyday, have you wondered how do you make
these decisions?
Daniel Kahneman, a Nobel Prize winner psychologist,
explores how we make decisions in his book, ’Thinking,
Fast and Slow’. In his writings, he explains System 1 and
System 2 thinking. System 1 is the intuitive “gut reaction”
kind of thinking whereas System 2 the analytical, “critical
way of making decisions”. Check out this short blog and a
2 minute video to know more and then you may try this
exercise to know more about how this works in real life:

▪ Article: Decision Making: System 1 vs System 2

▪ Video:Thinking Fast and Slow

(Right click on the links and open in a new tab/window)

3
 Experience improves
quality of decisions
Good decisions come
Do click on the link below to watch an
interesting and informative TED talk on the from experience.
aesthetics of decision making by Dr. Joseph
Riggio’s, a cognitive scientist with deep
expertise in transformational communication, Experience comes from
decision-making and non-ordinary cognition.
making bad decisions.
• Video: The aesthetics of decision making: - Mark Twain
Joseph Riggio

(Right click on the links and open in a new tab/window)

4
How o YOU Make Decisions?

The mind helps us make hundreds or even thousands of

decisions, but it can be tricked as you may have noticed in the last
video and this may lead to an error in your decision. Wrong
decisions can be damaging and cost us not only time and money
but credibility and trust as well. The challenge with making
decisions is that we can not be sure whether they will turn out
well or not at the time of making the decision.
Wouldn’t it be great if you had a crystal ball that could help you
gaze into the future and predict the outcome of your decisions?
Well, maybe you may not have your own crystal ball but what
you do have is your own approach of solving problems and
making decisions. Being aware of your own strengths and
weaknesses will aid in learning. So, before we proceed and learn
more , do go ahead and take this quiz for a quick check on how
good your decision making is:
• Quiz: How good is your Decision Making?
(Right click on the links and open in a new tab/window)
5
Decision Making with Others

Has it ever occurred that your family wanted to go out

for dinner but ended up not going because all couldn’t
agree on a restaurant. Did you ever plan a vacation with
friends? Hopefully it ended in creating happy memories
rather than the plan getting abandoned altogether.
While you have had a lot of experience with making
personal decisions and may have developed expertise in
certain aspects, you must have noticed that making
decisions in a group have their own set of challenges to
deal with.

So to improve the group decision making, here is a blog

to enhance the effectiveness of decision-making by
involving others:

▪ Blog: No More Bad Decisions: Improve Decision

Making by Involving Others

(Right click on the links and open in a new tab/window)

6
Decision Making at Workplace

While involving others in decisions maybe a rarity in personal life,

at work this is a regular and routine affair. We are required to
work with the immediate team and also handle various
stakeholders and their requirements. Here the timelines are tight,
the demands are complex and the stakes are high. It becomes
crucial to master the skill of collaborative decision making at work.
This module is divided into 3 modules and is designed to cover
the following topics :
▪ Decision making
▪ Collaboration
▪ Collaborative Decision making

So, what is collaborative decision making?

The following article and video give an insight into it:
▪ Article: Collaborative Decision in the workplace
▪ Video: What Is Collaborative Decision Making?
(Right click on the links and open in a new tab/window)

7
3/28/22, 4:43 PM iON| Digital Learning

Bibek Singh

WINGS - BUSINESS SKILLS: Collaborative Decision Making Batch 3

Course Details
Completion Criteria

62.5%
62.5% Completed
62.5% Completed

Shared with: PublicThe Decision Making Process

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The Fundamentals of Decision Making

To emphasize the need of a formal decision-making process, C.

Wright Mills, an American sociologist and author, once said,
'Freedom is not merely the opportunity to do as one pleases;
neither is it merely the opportunity to choose between set
alternatives. Freedom is, first of all, the chance to formulate the
available choices, to argue over them – and then the opportunity
to choose.' It's been estimated that most human beings make
thousands of decisions in the course of an average day, many of
which are unconscious decisions. It is important for your personal
and professional success that you become an effective decision
maker. This involves following an established decision-making
process and adapting your decision-making style to suit different
situations.

Let us understand the decision making process through the

following video and a course:
▪ Video: CDM - Decision Making Model - 3.5 minutes
▪ Linkedin course: Decision-Making Strategies - 48mins
(Right click on the links and open in a new tab/window)

1
Choosing The Best Solution

The time has come to make a final decision. In this

course, you'll learn how to make smart decisions based
on key criteria and decision-making styles. You'll also
learn how to plan, manage, evaluate, and celebrate
solution implementation.

▪ Video: How to make choosing easier - TED talk by

expert Sheena Iyengar – 16mins

(Right click on the links and open in a new tab/window)

1
Decision Making Styles and Types

We all make decisions every day. Some are only of minor importance and some of the decisions you
make will have an impact on your life for a long time to come. Some decisions will not only affect you,
but will have far reaching implications for others, as well. It is important to be aware of personal
decision making style and how it affects the people you work with each day. Understanding how your
decision making style and its types will help you to make the serious leadership calls that define a
successful leader.

In these videos and course, you will learn various decision making types and styles and how to use
them and make quick decisions
▪ Video:Types of decisions – 4.5 minutes
▪ Video: Decision-Making Styles –Decision-Making Styles – 10 minutes
This video explains basic decision making styles with easy to understand examples.
▪ Linkedin course: Making quick decisions – 21mins
(Right click on the links and open in a new tab/window)

1
Decision Making Tools & Techniques

Till this point you have learnt about the decision

making model with steps and also have a fair idea of
the various types and styles of decision making. It is
time to take a look at tools and techniques that can be
used in the process. You are probably already using
many of these in your day-to-day decisions but may
not be aware of these.

1. Video: What are Heuristics?

2. Tools:
– Cost Benefit Analysis
• Video: What is Cost Benefit Analysis
• Article - Cost Benefit Analysis
– Decision Matrix Analysis
• Article :What is a Decision Matrix?
• Article: How to make a Decision Matrix

(Right click on the links and open in a new

tab/window)

1
Decision Making Challenges and Errors

As in any process, there are challenges that you will invariably come across when making critical
decisions. One of the first challenge maybe to ascertain whether you are dealing with a problem to
solve or a decision to make. The two seem similar and one may get confused. This article tells the
difference:
 Article: Decision Making Problem

Once you can ascertain that it is indeed a decision that needs to be made, you may run into several
hurdles at each step:
 HURDLES FACED DURING EFFECTIVE DECISION MAKING

While there may be many challenges, we can learn to overcome some of them such as becoming
decisive and being aware of our unconscious biases and learning to overcome them. We will learn
how to do this as we proceed.
(Right click on the links and open in a new
tab/window)

1
Decisiveness
What does it mean to be decisive? Decision makers come in all shapes and forms and work at all levels of an
organization. It's not only CEOs and managers who must be effective decision makers – all employees should have the
character traits necessary to make timely and appropriate decisions to enhance organizational success.
This course explains the roadblocks to decisive action followed by introduction to the character traits that will help
employees build confidence and make better decisions. The course also examines on how to find the courage to act
decisively under challenging circumstances, and it shows how to get the information you need, and determine when it's
appropriate to act—or conversely, when it's better to hold off until you know more.

▪ Linkedin Course: Acting Decisively – 39mins

(Right click on the links and open in a new tab/window)

1
Overcoming Barriers to Decisiveness

Knowing how to make a decision doesn't always lead to having a

strong decisive nature. Indecisiveness is often due to personal
barriers that individuals use to protect themselves from failure.
Fortunately, recognizing barriers as they arise can go a long way
toward overcoming indecisiveness in the workplace.

The following article introduces five concepts of how to

overcome barriers to decisiveness. A main driver in the
decision-making process is fear: fear of making a 'wrong' choice.
This article examines fear and addresses ways to overcome it.
Recognizing that there's no right or wrong decision is a first
step; all you can do is make the best possible choice based on
currently available information and the next course is all about
how to confront biases in order to make good decisions.
▪ Linkedin Course: The six biases of decision making -
26mins
(Right click on the links and open in a new tab/window)

2
Common Biases & Errors

Part of understanding the role of unconscious bias in the workplace is admitting to yourself that you
have biases too. Once you've accepted it, you can take steps to overcome those biases and embrace
workplace diversity. In this course, you'll learn how to recognize and observe your own biases. You'll
also learn how to stop, collaborate, and move past your biases. Finally, you'll learn what to do if a bias
flares up again.

▪ Video: Common Biases and Judgment Errors in Decision Making Organizational Behavior – 7
minutes
▪ Video: 12 Cognitive Biases Explained - How to Think Better and More Logically Removing
Bias – 10 minutes
▪ Article: 10 Things You Didn’t Know About Decision Making
Right click on the links and open in a new tab/window)

1
Intro for Collaboration
A process through which a group of people constructively explore their ideas to search for a solution that extends
one's own limited vision is Collaboration . It is a process that continues and betters over time. The more a group of
people collaborate, the more significant the working relationships become. As working relationships become more
comfortable and fluid, teams are better able to share and discuss ideas, which means the results will be increasingly
successful. So how do you get started?

Encouraging Collaboration
Establishing a successful team involves ensuring that team members can communicate with you and with one
another and that they will work as a team rather than as individuals. Clear channels of communication are required
for both on-site and virtual teams. In this course, you'll learn techniques for encouraging effective communication
and overcoming communication problems. You'll also learn strategies for encouraging team collaboration. Finally,
you'll learn about tools and technologies that are commonly used for virtual team communication and key
considerations for establishing virtual communication guidelines.

▪ Linkedin Course: Collaboration Principles and Process -59mins

▪ Video: Effective Team Work & Collaboration – 10mins
(Right click on the links and open in a new tab/window)

1
Establishing Effective Collaboration at Work
Collaboration takes place when two or more individuals work together as a team to achieve a common goal. This
can happen in traditional or virtual teams.
Each one in the team contributes with his or her own capabilities, skills and knowledge. Complex problems and
critical decisions require the expertise and experience of multiple individuals whether they are part of a team at
work or are stakeholders in the common objective. Therefore, for teams to work together effectively it is essential
to establish a culture of collaboration based on clear and open communication.

In this module, we will learn why collaboration is needed and the workplace and how to create a culture conducive
to effective decision making.
▪ Linkedin Video: The Need for Collaboration – 3mins
▪ Linkedin Video: The fundamentals of collaboration -3mins

▪ Video: 4 Tips to Create a Collaborative Culture -3.5mins

▪ Video: How do you build a collaborative culture? by Mike Desimone – 2mins

(Right click on the links and open in a new tab/window)

1
Collaborative Decision Making

Know Your Collaborative

TCS &
Decision
Industry of
2020 Making ✓ Module Introduction
✓ Decision Making
• Applying Decision Tools
Complex
Personal
Mastery -
Problem
Solving
• Decision Making Styles
Mindfulness
Capabilities
• Common Biases and Errors in
Personal Professio Decision Making
Mastery – nal
Working Network ✓ Collaboration
with Agility ing

Persuasion
Working ✓ Collaborative Decision Making
and with
Influencing Machine
skills
s

Writing
Knowledge
business
Mgmt &
cases &
Innovation
propositions

1
Collaborative Decision Making

One of the most significant factors of success of a business is how well employees are able to work
as a team. It has been noted that decisions made by groups are better than those made by individuals
as some of the biases are evened out. Now that we have understood decision making and
collaboration, let us learn how to make this work together.

▪ Video: TED Talk - How can groups make good decisions? – 8.5mins
▪ Video : Group Decision Making -24mins

(Right click on the links and open in a new tab/window)

2
Decision Making Techniques

Decision-making has become a complex problem.

A number of techniques are available which help in
taking decisions. The nature and significance of
decision will determine the type of technique to be
used. The selection of appropriate technique
depends upon the judgment of decision maker.
Check out the article below which emphasizes the
techniques and importance of decision making
which will help to improve your decision making
skill.
• Article: Techniques of Decision Making
• Video: Techniques of group decision making
(Right click on the links and open in a new tab/window)

1
 Thank You

IT Services
Business Solutions
Consulting
studioppt I 01 I 2019
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
The Journey
▪ Mindfulness
▪ Emotional Intelligence
▪ Empathy & Compassion
▪ Mindfulness at Work
▪ Time Management
▪ Observation & Eclectic Thinking
▪ Unconscious Bias
▪ Diversity & Inclusion
▪ Working at Client Locations
▪ Mentoring Juniors

2
The Buzz….
So many devices ring, ping, buzz In such a scenario, when all things
and call for your attention…… and people around seem to be
The email which needs a clamoring for your attention, it is
response, your phone that rings possible to get overwhelmed and
or throws messages, IM tools, lose focus.
other people making demands
on your time, social media
platforms, and news of the many
random things happening all Is there a way out??
over the world which go viral
and reach you in no time .
3
 Mindfulness
▪ One of the best ways to deal with such a situation and manage one’s own self
is the practice of mindfulness. Let us understand some basics.

▪ Why should one practice mindfulness?

– Studies show its effect on the brain and health.
– Video: Mind the Bump

▪ What is it?
– Simply put, mindfulness means being in the present moment.
– Article: What is Mindfulness?

– Video : Why Mindfulness is a Superpower

▪ How to practice mindfulness?

– Article: Getting Started with Mindfulness

– Video: Mastery through Mindfulness

(Right click on the link and open in a new tab/window)
4
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
 Empathy

▪ Empathy is a key aspect of emotional intelligence

▪ The term is often misunderstood and hence it is
important for us to get a clarity on what it really
means.
– Video: Brene Brown on Empathy [3 mins]
▪ We also need to spend some time to understand
why empathy is so crucial and how it can be
applied at work.
– Article: Importance and Benefits of Empathy
– Blog:[Link]
/[Link] 2
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
Compassion

▪ Another related concept in this context is Compassion. Often confused with empathy,
compassion has the added element of having a desire to alleviate or reduce the suffering of
[Link] article followed by the video provide a good perspective on compassion.
– Article: What is compassion
– Video: How to make compassion thrive [17 mins]
▪ While we understand the concept, let us also explore why it is an important aspect at our
workplace and how it can be brought in.
– Article: Importance at the workplace
– Article: Bringing compassion to the workplace
(Right click on the link and open in a new tab/window)

2
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
 Managing your Time
We often find the task of being mindful challenging,
because we have ‘so much to do’ and ‘so little
time’!! However let us not forget that the most
successful people also work with exactly 24hrs in a
day – precisely the same 86400 seconds that are
credited to your clock each day. What then makes the
difference – It is how we manage our time.
This course helps you to learn how to get more done
in the shortest time possible and avoid the obstacles
LinkedIn Course: Time Management and distractions that can get in the way of good time
Fundamentals [3 hrs]
(Right click on the link and open in a new tab/window)
management.
2
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
Observation

▪ The other key advantage of being mindful is that

we begin to have a heightened sense of
observation. Here is an interesting excerpt about
observation

– Article: Talking without words

▪ But why is observation so crucial? Here are a few

experts answering the question for you

– Article: Observation – a critical leadership

skill

– Blog: The power of observation

(Right click on the link and open in a new tab/window)
2
Eclectic Thinking
The ability to be good at observing, helps hone
another very interesting skill – Eclectic Thinking.

The skill, if developed well can be a very handy

one for you as ‘problem solvers’ which is
undoubtedly one of the many facets of your role.

Here is the blog by a senior leader from our

very own organisation on what this skill is all
about.

Blog: Eclectic Thinking (Right click on the link and

3 open in a new tab/window)
Interesting Example of Eclectic Thinking

▪ The Video on Aravind Eye Care offers some very interesting glimpses into the practical
application of eclectic thinking, from eye surgery inspired by McD.
▪ Video: Aravind Eye Care

▪ Read the below article to know how we can learn from and mimic the strategies found in
nature to solve human design challenges.

▪ Article: Bio-mimicry

(Right click on the link and open in a new tab/window)

4
Understanding our Biases
Among the other things we may or may not be Let’s look at this quick course to learn more about
mindful about, one of the most challenging one is
our biases. We also have one of the most watched
our biases. Our experiences shape who we are,
and our race, ethnicity, gender and other factors TED talks that elucidates about biases in a very
impact the lens with which we view the world. different way.
Here is an interesting infographic that enlists the Video: The danger of a single story [19 mins]
various biases we have.
LinkedIn Course: Unconscious Bias [1hr]
Infographic: 50 Cognitive Biases
(Right click on the link and open in a new tab/window)

5
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
Diversity & Inclusion
Our biases as we have learnt can hamper our ability
to work with diverse people. However, since we live
and work in an global environment today where
there are very different kinds of people, it becomes
imperative be understand the concepts of Diversity,
Inclusion & Belonging (DIB).

• Let us also look at the D & I approach from the

TCS perspective.
• Course: Diversity & Inclusion [1.5 hrs]
• Let us also look at the concepts of DIB from an
external perspective.
• LinkedIn Course: Diversity, Inclusion &
Belonging [47 mins]
(Right click on the link and open in a new tab/window)
2
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
 Mindfulness at the Workplace
Mindfulness is mental presence. No one can overlook the benefits of incorporating mindfulness into the work and service culture.
It’s a means to foster happier, healthier and more productive work environment. Mindfulness and its techniques leave a lasting
impact on people with whom we work, stay or interact daily. When we leave our base location to work at a client’s site – what
keeps us going is not only the resolve to perform but the fact that a projects’ success depends on our relationship building and
ease of interaction with [Link] know more about workplace mindfulness check the following links out.

Podcast: Mindfulness at Work [9 mins]

Article: Mindfulness at Work Explained

LinkedIn Course: Mindfulness Practices[2 hrs]

(Right click on the link and open in a new tab/window)

2 TCS Confidential
Working in a Global Context

Most of us work with

clients who are from
different countries.
LinkedIn Course:
In this context it would Communicating across
also be very interesting cultures [33 mns]
to study how we can
communicate across (Right click on the link and open in a
new tab/window)
cultures as we may need
to travel and work in
different geographies.

3
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
Working At Client Location – Benefits of Mindfulness

2 TCS Confidential
Advantages @ Client Locations
Faster decision making: For a start decisions were made considerably faster.

Avoids misunderstandings : Especially when multiple stakeholders are involved.

Closer collaboration: Essentially it is encouraging closer collaboration

More flexibility: Close collaboration leads to more flexibility on the project.

Builds trust: Ultimately working side by side helps build trust

Mutual education. Both parties learn from one another.

3
Personal Mastery - Mindfulness

✓ Introduction
Personal
Know Your TCS
& Industry of Mastery - ✓ Mindfulness & Emotional Intelligence
2020
Mindfulness ✓ Empathy
✓ Compassion
Collaborative
Decision
Complex
Problem ✓ Time Management
Making Solving
Capabilities
✓ Observation & Eclectic Thinking
Personal ✓ Diversity & Inclusion
Mastery – Professional
Working Networking
with Agility ✓ Global Culture
✓ Working at Client Locations
Persuasion Working
and
Influencing
skills
with
Machines ✓ Mentoring juniors

Writing
Knowledge
business
Mgmt &
cases & Innovation
propositions

1
 Mentoring - Growing others to grow yourself
When we help others grow and succeed, we are invariably helping ourselves to also do the same. So we also need to
be mindful, and see how we can help the people around us (especially our juniors) develop.

One of the best ways of doing this is by being a mentor.

Here are 2 very interesting articles to get started with.
Article: The importance of mentorship
Article: Why being a mentor is key to your career
(Right click on the link and open in a new tab/window)

2
Benefits of Mentoring

• Personal Satisfaction | Role enhancement | Expansion of skill base |

Personal self-development | Career enhancement
Self

• Better organisation awareness | Learning to learn | Career development

Mentee | Problem solving | Self development

• Better skilled associates | Cohesive approach to work | Positive

orientation to learning | Strong organisation culture | Improved people
Organisation synergies

3
Being a Mindful Mentor

▪ Now that we have understood the ‘why’

and ‘what’ of mentoring, we need to
spend time understanding the how of it.
▪ Here are 2 excellent courses that provide
an insight into the art and science of being
a good mentor.
▪ LinkedIn Course: Being a good mentor
[1 hr]
▪ LinkedIn Course: How to Be a Good
Mentee and Mentor [27 mins]
(Right click on the link and open in a new tab/window)

4
3/30/22, 1:51 PM iON| Digital Learning

Bibek Singh

WINGS - Business Skills: Personal Mastery - Mindfulness Batch 3

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Professional Networking & It’s Importance
▪ Networking is the process of interacting with others to exchange
information and develop professional or social contact. It’s about
establishing and nurturing long-term, mutually beneficial relationships
with the people you meet.
▪ Networking is fun, enriching, career-enhancing and thought-provoking.
Having a well-established network has become an important part of
our lives. It’s not necessary to participate in an sports league or attend
a work conference or join several professional associations and attend
every networking event that comes your way in order to be a
successful networker. If you take your eyes off your smartphone when
you're out in public, you'll see that networking opportunities are all
around you every day.
▪ The easiest way to expand our network is to build on the
relationships with people you know; family, friends, classmates,
colleagues and acquaintances.
▪ Now to do all of these, gear up your engines, take a look at these 10
benefits of why networking is important and matters to your career:
Blog : 10 Reasons Why Networking Is Essential For Your Career
(Right click on the link and open in a new tab/window)

1
Types of Networks

Networking allows you to share knowledge and

resources with like-minded professionals. Making OPERATIONAL
networking a priority is important because it
enables you to diversify your contacts, grow your
business, and open doors to new and exciting
opportunities in the field and beyond.
What’s the best way to set networking priorities? STRATEGIC
The following article is helpful to understand the
overall types of professional networks and how it
can work for you. Click on the link below to
know more: PERSONAL
Article : Three Types of Professional Networks
(Right click on the link and open in a new tab/window)

1
 Professional Networking Skills & Benefits

No matter what profession you’re in, networking is

the fuel that accelerates success. It helps you to
build real relationships with people around.
Developing networking skills and its benefits are
crucial to your personal growth and business
development, indeed, the association makes you
powerful. Harness the skills and understand the
benefits which helps you to reach where you want
to be:
Articles : Top 11 benefits of networking
Video : Professional Networking: How to Add Value to Your
Connections – 3mins 30secs
Video : Networking Skills to Advance Your Career – 12mins
(Right click on the link and open in a new tab/window)

1
 Professional Networking at Workplace

While there is much value in connecting with people who work at

other companies or in different fields, don't discount the importance
of networking in the workplace. Whether you're new to the
company and want to get the lay of the land or you're already
established networking with your co-workers can be incredibly
beneficial to your career progression. Build a robust network of
peers and colleagues who can support your success and the success
of your organization.
Cultivate an ever-expanding list of contacts because this will give you
the skills and sensibilities to develop a highly effective network and
build robust workplace relationships.
Here are few tips on how to master networking at the workplace
which will help to improve your long-term career prospects. Click
on the links below to learn:
Article: How to Network Like You Really Mean It
Article: 7 tips for networking in the workplace
Article: Where, how and with whom to network (Recommended)
(Right click on the link and open in a new tab/window)

1
Professional Networking

Know
Your TCS Professional
& Industry Networking
of 2020

Complex
Collaborative Problem
Decision
Making Solving
Capabilities

Personal Knowledge
Mastery – mgmt. &
Working Innovation
with Agility

Persuasion Working
and
Influencing with
skills Machines

Writing
Personal
business
Mastery -
cases &
Mindfulness
propositions

1
Building your Professional Network

Building a network is one of the most important things you can

do to advance your career. Many people don't know how to go
about it, but networking isn't quite as complicated as it sounds.
Building a strong network can help extend your employment
opportunities and professional resources.
The thrust of the following course and articles is to provide
you with proven techniques and new ideas for building your
professional career network.

Article : Networking Skills: Six Ways Beginners Can Build

Better Connections

(Right click on the link and open in a new tab/window)

2
Expanding your Professional Network

Now that you have learnt how to build your professional

network, the next step is to learn how to expand, maintain,
and use it effectively. There are certain key things if
followed can keep your network active, engaged, and
expanding
For more in-depth information about expanding your
network, check out an article and course below:

Article : 4 Solid Strategies for Expanding Your Professional

Network

(Right click on the link and open in a new tab/window)

3
Professional Networking

Know
Your TCS Professional
& Industry Networking
of 2020

Complex
Collaborative Problem
Decision
Making Solving
Capabilities

Personal Knowledge
Mastery – mgmt. &
Working Innovation
with Agility

Persuasion Working
and
Influencing with
skills Machines

Writing
Personal
business
Mastery -
cases &
Mindfulness
propositions

1
Overcoming Barriers to Professional Networking

What happens when you show up at a conference or a roundtable

event? Do you dive straight into the crowd and start mingling? Or, do
you back into a corner and break out in a cold sweat?
For many people, networking is a terrifying, disabling prospect. This may
be because they're introspective, introverted, intimidated, unconfident,
shy, hindered by bad experiences or simply new to it. Whatever the
cause, a fear of networking can be hard to overcome once it's
established.
Remember, none of us are born with a natural talent for networking,
even the people who really enjoy it. Networking is a skill that anyone can
learn. You don't have to be an extrovert go-getter to be successful; you
just need to use the right strategies.
If you can overcome your anxieties, your professional life will
benefit from it. So, get ready to step out of your comfort zone, and read
on.
Article : Eight common obstacles encountered when networking (and
how to overcome them)
(Right click on the link and open in a new tab/window)

2
Professional Networking

Know
Your TCS Professional
& Industry Networking
of 2020

Complex
Collaborative Problem
Decision
Making Solving
Capabilities

Personal Knowledge
Mastery – mgmt. &
Working Innovation
with Agility

Persuasion Working
and
Influencing with
skills Machines

Writing
Personal
business
Mastery -
cases &
Mindfulness
propositions

1
Social Media for Professional Networking
The advent of social media (SoMe) has helped to introduce the
concept of ‘social media for professional networking’. Professional
networking has been made exponentially easier with social media.
The same level of effort it once took to make a handful of good
connections can now result in hundreds of connections. When
used correctly, professional networking via social media can unlock
many doors and create valuable opportunities for professional
development and advancement. However, when done incorrectly,
you can burn many bridges and close doors of opportunity.
So how can one effectively utilize social media for professional
development, thereby reaping the potential rewards and avoiding
the common pitfalls? There are several guidelines that can help
keep you on the path to successful networking in the realm of
social [Link] understand more, check out the articles below:
Article : 10 Ways to Use Social Media to Build Your Professional
Network
Article : The Dos and Don’ts of Professional Networking on Social
Media
Video : How to Network and build a Social Circle – 20mins
(Right click on the link and open in a new tab/window)

2
 Social Networking for Business

There are literally hundreds of Professional Networking

platforms on the web. Most of us already know some of the
top ranking Professional Networks. But the best professional
networks are those which are quick and easy to use with
essential tools and features.
You should invest your time and skills in the platforms where
you most likely to reach and engage your set target audience.
With no doubts people from different walks of life get united.
The following business-focused platforms provide the tools
needed to reach out and make business connections, find new
jobs, or find specialized job seekers. Let us have a look at all of
those:
Article : 20 Social Networking Sites for Business Professionals
Video : How to use Social Media for Business – 3mins

(Right click on the link and open in a new tab/window)

3
Professional Networking

Know
Your TCS Professional
& Industry Networking
of 2020

Complex
Collaborative Problem
Decision
Making Solving
Capabilities

Personal Knowledge
Mastery – mgmt. &
Working Innovation
with Agility

Persuasion Working
and
Influencing with
skills Machines

Writing
Personal
business
Mastery -
cases &
Mindfulness
propositions

1
How to be an Influencer
The term influencer is being tossed around a lot these days. Becoming
an influencer in your industry can have immense benefits.
Blogging, marketing, stock marketing, affiliate marketing, health, fitness.
Anything you can think of. These are the people who teach us the right
ways to do the things. We follow them, we consider them the
trendsetters, we trust their advice, their diet plans, their daily routine
and the books they read. In short – we try to emulate them.
Becoming an influencer is all about the mindset. Once you know your
goals, becoming an influencer is not that difficult. You can use your
experience and credibility to sway the opinion of others, build trust,
develop your brand, and so on. But how exactly does one become an
influencer? How can you tap into this area, and become an influencer in
your own field?
It definitely takes time to achieve this status, but following the right
steps should eventually elevate you to influencer status. Take a look at
the articles below to learn and practice how to be an influencer:

Article : How to Become an Influencer – A Beginner’s Guide

Video : Want to be an influencer? Do these 5 things NOW! – 12mins
(Right click on the link and open in a new tab/window)

2
 Social Media Influencer
A social media influencer is an individual who utilizes a variety of social media
platforms to express their opinions on specific brands or products, consequently
influencing their captive audience.
The concept of an influencer is simple – they’re a ‘normal’ person who is a
representative of the general public, honestly reviewing and discussing products and
building a relationship of trust with their audience.
They have the power to affect the purchase of specific products by reviewing them
across platforms like YouTube, Snapchat, Twitter and Instagram among others,
effectively utilizing their authority, knowledge, position of power to engage with
their followers.
So how do you become a social media influencer yourself? As an ever-growing
industry, it can be pretty crowded in the influencer market, but it’s not impossible
to break in and make an impact.
Various articles have outlined some top tips to help you to build your own
following online. Here’s where to start if you want to become a social media
influencer.
Article : How To Become A Social Media Influencer In Ten Simple Steps
Article : 9 OF THE BIGGEST SOCIAL MEDIA INFLUENCERS ON INSTAGRAM

(Right click on the link and open in a new tab/window)

3
 Thank You

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