Professional Documents
Culture Documents
Culture • Values
• Beliefs
• Attitudes
• Behaviors
• People enjoy coming to work • People take responsibility for their decisions and actions
• People feel appreciated, acknowledged, and rewarded • People are on time for work and meet project deadlines
• Fear, domination, and intimidation are absent • People strive do the best, delivering quality products and
services
• Creativity, productivity, and innovative thinking flourish
4. Open and Honest 5. Cooperation, Support, and
Communication Empowerment
• Everyone communicates in an open and transparent manner • People are willing to take on tasks and assignments
• People solve difficulties in collaborative ways • People have a sense of camaraderie, cooperation, and
empowerment
• People don’t play nasty revenge games when given difficult • There is healthy competition without vengeful, spiteful
feedback
backstabbing
7. Understanding, Compassion,
6. Sense of Humor
and Respect
• Understanding and kindness prevail when faced with challenges,
• People keep things in perspective, have fun, laugh accidents, illnesses, personal tragedies, and natural disasters
• Laughter generates endorphins, reducing stress • When people are treated well they will usually go the extra mile for
others
• Humor used tactfully and tastefully is healthy • Recognize people as human beings versus dehumanized coworkers
• Humor makes the workplace more enjoyable and fun • Respect is always given whether you personally like or dislike
someone
8. Flexibility 9. Positive Reinforcement
• People need acknowledgement, appreciation, and gratitude to be
motivated
• Change is the only constant
• Genuine compliments, rewards, bonuses, raises, promotions, and
• Embracing change and making accommodations for new certificates of achievement celebrate efforts and recognizes
trends and technology accomplishments
• Non-attached to ways of doing things • People need ‘thank you’ from directors, supervisors, and colleagues to feel
valued and appreciated
• Change is an opportunity to learn new skills and grow • Congratulating a colleague on a success or achieving goals creates
professionally in one’s line of work goodwill
–Stephen Covey
• Limit the time you listen to complaints and avoid feeding • Manage your emotions during a conflict with a toxic
person. Sometimes it is better to walk away than allow
into them. Instead, ask the person how he or she intends
emotions to overwhelm you and prevent a rational
to solve the problem.
response.
3. Rise Above 4. Manage Your Emotions
• Emotionally distance yourself from toxic behavior and • Have mindful awareness when you are experiencing
approach the interaction as a science project. Focus only emotion dysregulation with a toxic person. Don’t engage
on the facts in a stoic manner. Observe irrational, drama, when you are in that state. Instead just smile, nod, and
disturbing behavior from a non-emotional and rational walk away. Give yourself time to regulate your emotions
perspective. so you can respond in a calm and thoughtful manner.
• Establish and observe boundaries in a conscious and • Don’t let the comments or opinions of others determine
proactive manner. Decide when and where you’ll engage
your sense of joy and satisfaction at work. Be the master
with a difficult person. Decide what you will share and not
of your own happiness. If a difficult person has a problem
share. Keep boundaries firmly in place when a difficult
with you, then they have a problem, not you.
person tries to encroach upon them….which they will!
7. Focus on Solutions, Not
8. Don’t Forget
Problems
• What you focus on determines your emotions. Focusing • When you feel upset or hurt by the way a toxic person
on problems generates negative feelings and stress. treats you, be quick to let it go and move on…but don’t
Focusing on solutions creates a sense of empowerment, forget. Be assertive in protecting yourself from future
good feelings, and less stress. Don’t focus on the difficult harm and be aware of unpleasant situations so as to avert
person, focus on how you will manage them. them.
• Avoid negative self-talk at all costs! We tend to absorb • Caffeine produces adrenaline, which is the source of the
the negativity of those around us. There is nothing wrong ‘fight or flight’ reaction in the face of a threat. This side-
with feeling badly about how someone is treating you. steps rational thinking in favor of a faster reaction. Limit
Don’t make it worse with negative self-talk. Instead, caffeine intake so you can respond rationally to an
practice self-compassion and self-care. irrational coworker.
11. Get Adequate Sleep 12. Have a Support System
• Be ready, willing, and available to take on work. People • People spend a lot of time at work with coworkers. We
appreciate openness to go above and beyond with
get to know each other and learn about each other’s lives
additional work or help when needed.
to a degree. Yet it is important to observe good
boundaries at work and at home. Mindfully choose what
• It is inevitable that problems and conflicts will arise at you will share and not share about your personal life at
work. Shifting your prospective from ‘problems’ to
work. Mindfully choose what you will share and not share
‘challenges’ provides opportunities for growth and
about your work life at home.
resolution rather than complaints and drama.
Take Away
• We learned the definition of workplace culture
• We identified signs of negative and positive workplace
environments
“Be the change you want to see in the world”
• We identified ways to manage toxic people (and the workplace)”