OFFICE OF THE PRIME MINISTER

STAFF RETREAT
FACILITATED BY :
Thecla C. Deterville
 WELCOME
INTRODUCTIONS
FACILITATORS:

Thecla C. Deterville
Assisted by:

Cleopatra Ismael
AGENDA
- Introduction and Retreat Overview
- Ice Breaker
- Why Team Work
- Emotional Intelligence and team success
- Tea Break
- Change Management
- Lunch
- Trust Activity
- Team Work/Group Activity
- Wrap Up
 !

PUZZLE PIECES
 Why TEAM work?
Together Everyone Achieves More
Never doubt that a small group of thoughtful, committed
people can change the world: indeed it is the only thing
that ever has. Margaret Mead

Innovation is simply group intelligence having fun

Tom Peters
RETREAT THEME SONG
 What is Teamwork?
How would you define it?

What do we think of as the qualities of a good

team?

With a partner, make a list of what makes a winning

team  
 What makes an Effective Team?

Basic Elements of Effectiveness:

• Good Communication & Social Skills
• Positive Interdependence: We instead of me
• Individual Accountability/ Personal
Responsibility
• Group Processing
• Shared goals
• Processes for Conflict Resolution
Emotional Intelligence and the attributes of a successful team

EMOTIONAL INTELLIGENCE DEFINED

Emotional Intelligence (EQ or EI) is a term created by two

researchers – Peter Salavoy and John Mayer – and popularized by Dan
Goleman in his 1996 book of the same name.

We define EI as the ability to:

• Recognize, understand and manage our own emotions
• Recognize, understand and influence the emotions of others

In practical terms, this means being aware that emotions can drive our
behavior and impact people (positively and negatively), and learning
how to manage those emotions – both our own and others – especially
when we are under pressure.
Emotional Intelligence and the attributes of a successful team

DEFINED RELATIONSHIP TO SUCCESSFUL TEAM WORK

The ability to recognise and understand • Have positive and productive teamwork skills
Self-Awareness

your moods, emotions, and drives as
well as their effect on others.
• The ability to control or redirect
disruptive impulses or moods
• The propensity to suspend judgment • Handling emotion and putting the team task first
– to think before acting
Self-Regulation
• Controlling emotions and understand the impact
of emotions on the team
• Being self confident, high self-esteem and a
coherent and integrated self-identity
• Promoting psychological health including a
healthy disposition
• Being self aware of emotions to enable self-
regulation
• Using emotions to facilitate the progress of the

project
• Regulating emotion during conflict, pressure,
stress and deadlines
• Coping with stress, frustrations through creating
and contributing to caring, supportive
relationships
Emotional Intelligence and the attributes of a successful team
DEFINED RELATIONSHIP TO SUCCESSFUL TEAM WORK
• A passion to work for reasons that goes • Motivating other team members to contributing their best
beyond money or status • Openness, flexibility and motivation to change, innovation,
• A propensity to pursue goals with creative and collaborative problem solving
energy and persistence • Creating an environment that stimulates, enhances and
empowers team members to become motivated and apply
themselves fully
• Showing initiative, perseverance and dedication, goal
orientation and focus
• Placing team or common goals ahead of individual goals and
pursue these with determination and perseverance
Motivation

• Having a sincere interest and motivation for the group and

• The ability to understand the emotional • Understanding , interpreting and identifying with colleagues’
makeup of other people
• Skill in treating people according to
their emotional reactions
Empathy
individuals achievements and goals
• Considering team morale and aiming to maintain a positive,
productive work environment
feelings
• Cultivating rapport with people from different “Walks of Life”
• Having the potential to turn adversarial relationships into
collaborative alliances
• Showing emotional concern including reassurance and caring
for other team members

• Helping to create a team environment where members can

express their feelings
Emotional Intelligence and the attributes of a successful team
DEFINED RELATIONSHIP TO SUCCESSFUL TEAM WORK
• Proficiency I managing relationships • Creating a team culture which is supportive, informal,
and building networks comfortable and non-judgmental
• An ability to find common ground and • Developing professional as well as a positive relationship
build rapport with other team members
• Developing intense, short-term relationships and being able
to disconnect and work in another team environment with
the same sincerity ad motivation
• Being able to stimulate cooperation, collaboration and
teamwork through well-developed communication and social
skills
• Developing positive , effective relationships with colleagues
through fostering trust, confidence and commitment
Social Skills

• Helping to establish a positive team climate and promoting

support and respect for one another
• Having the ability to interact with team members and deter
conflict, be aware of, ease and dissipate underlying tensions.
 ACTIVI

Self Assessment
 What is Change?

• Change affects everyone differently; there is no

“normal.”
• Change is an essential element of the world and it must
be accepted.
• Adapting to change is about our attitude.
• We have to grieve for what we are letting go of.
• Change is an opportunity for self-motivation and
innovation.
• We can identify strategies for accepting and
implementing our changes.
 What is Change?

• William Bridges: “It isn’t the changes that

do you in. It’s the transition.”
• Change is the situation.
• Transition is a three phase process people
go through as they come to terms with the
new situation that change has brought.
• Change is about doing things differently.
 Resistance To Change
• fear of the unknown– not understanding what is
happening or why
• disrupted habits– feeling upset when old ways
of doing things cannot be continued
• loss of confidence– feeling incapable of
performing well under the new way of doing
things
• loss of control– feeling that they are no longer
to possess a certain control over some tasks
 Resistance To Change
• poor timing– feeling that things are moving too
fast
• work overload– feeling that physically or mentally
unable to handle the change
• loss of face– feeling uncomfortable because old
ways are no longer perceived as good ways
• economic loss– feeling that their pay and benefits
may be reduced or that they may lose their job
 The Four Room Apartment

The Framework
 The Four Room Apartment
Group Discussion
• What room do you think you are in?
• What are others thinking and feeling about
those who are in each room?
• What can you do to help others move from
the Denial room to the Confusion room?
• What is the occupancy rate for the four rooms
in your department or organization today?
 Dealing with Resistance

Understanding Resistance
• Change is all around us.
• We’re pretty good at adapting to a lot of change,
especially if it’s our own idea, but there are people who
will resist change.
• Making lasting changes is even tougher.
 Dealing with Resistance

Understanding Resistance (ctd.)

• Does an employee resist a raise in salary or increased
vacation allowance?
• Do you hang on to a cranky old car and resist being
given a new one?
• Does a supervisor resist an imposed schedule change
that has them representing the department at an
important reception for the new company CEO, rather
than finishing the quarterly budget?
 Dealing with Resistance

Understanding Resistance (ctd.)

• What makes these changes different from those that
people resist?
• What might they perceive they will be losing?
• What might they gain?
 Dealing with Resistance

Understanding Resiliency

Daryl Conner’s Five Characteristics

• Positive
• Focused
• Flexible
• Organized
• Proactive
ENERGIZER
What's the NOISE?
 ACTIVI
PAIRS

TRUST WALK
 ACTIVI
Group Work

TREASURE HUNT
 WRAP -UP
• BUCKET FILLERS
• QUESTIONS/COMMENTS
• SUMMARY OF LEARNINGS
• EVALUATION

For your attention and

participation throughout the
Day!
Our Academic Partners

Ask about our new online education

opportunities in partnership with Education for
Advancement.
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