TEAM MANAGMEMENT THROUGH

EMOTIONAL INTELLIGENCE

Presented By
BILAL AJMAL

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 OVERVIEW

• What is Emotional Intelligence?

• Difference between IQ and EQ
• Why Does it matter?
• Can it be Developed?
• 4 Clusters of Emotional Intelligence.
• Developing Linkage between EI and Team Management.

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 What is Emotional Intelligence?

• Emotional intelligence (otherwise known as emotional quotient or

EQ) is the ability to understand, use, and manage your own

emotions in positive ways. Emotional intelligence helps you build

stronger relationships, succeed at school and work, and achieve

your career and personal goals.

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 Emotions
• Emotions are feelings.
• We generally under estimate the
importance of emotions in our lives.
• All of our activities are affected by our
emotions. Eating, Sleeping, Working
• Who are Emotionally Intelligent people?
Men or Women?

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Basic Emotions with clear facial
expressions
• Fear (Targets, Job, Any test,)
• Anger (Injustice, Road Accidents)
• Happiness
• Hatred
• Love

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 Emotions
Anyone can became angry- that’s easy.

But to be angry with the right person, to the

right degree, at the right time, for the right
purpose and in the right way-
this is not easy.
Aristotle`s Challenge

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 IQ and EQ
Intelligence Quotient
Ability to learn, understand and
apply information to skills.
Example: math skills, Engineering
skills
It is an inborn ability.
Success in school.
Emotional Quotient
Represents an individual's
ability to control emotions.
It is learned and improved
ability.
Success in life.
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 Examples
Peoples with the greater EQ with IQ
•Bill Gates
Microsoft
•Steve Jobs
Apple
•Mark Zuckerberg
Facebook
He hired the Engineers of his own university in Facebook HQ
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 Four Pillars of Emotional
Intelligence
1. Self Awareness.
2. Self Management.
3. Social Awareness.
4. Relationship management in TEAMS.

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 1. Self Awareness
• Being aware of your appearance.
• Being aware of your actions. Realizing that you are
responsible for the things you do, and their
consequences.
• Being aware of your goals, desires and motivations, i.e.
why you do the things you do.
• Being aware of your worst fears.
• Being aware of your feelings, instead of just
unconsciously acting out.
• Being aware of how you want others to perceive you.

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 2. Self Management
• Self Management is the ability to
understand your emotions and then use
that understanding to turn situations to
your benefit.

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 Self Management Skills
• Emotional self control: Keeping disruptive emotions
and impulses under control.
• Transparency: Displaying honesty, integrity, and
trustworthiness.
• Adaptability: Flexibility in adapting to changing
situations.
• Initiative: Being ready to seize the opportunities.
• Optimisms: Seeing the UP Side events- Half Glass full
approach.

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3. Social Awareness: Working in
Teams
• Social awareness refers to how people
handle relationships and awareness of
others feelings, needs, concerns.
• Ability to recognize and appropriately
respond to the emotions and feelings of
others.

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 3. Social Awareness: Skills
• Empathy: Sensing others emotions,
understanding their perspectives and taking
active interest in their concerns.
• Organizational: Understanding the
organizational culture, decision networks and
politics at the organizational levels.
• Service: Recognizing and meeting clients or
customers ( public) needs.

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 4. Social Relationship
Management
• Developing others, serving as an inspiring
leader.
• collaborating with a high-performing team,
and managing conflict are part of
relationship management.

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Team Management

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 Groups and Teams

Group Teams
• Two or more people • A group whose
interact with each other members work intensely
to accomplish a goal or with each other to
to meet certain needs. achieve a specific
common goal or
objective.
• All teams are groups but
not all the groups are
teams.

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 How does a team work best?
A team succeeds when its member have
•A commitment to common objective
•Defined roles and responsibilities
•Effective decision systems, communication
and work procedures
•Good personal relationship

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 Team Design feature
• Task Characteristics
• Team Size
• Team Roles
• Team Leader Ship

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 Task Characteristics

• It shows how the work of one member

impacts another.
• Members must work more closely
together.

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 Team Size
Advantages of small teams
•Easier to share information
•More motivated satisfied and committed
•Easily interact with each others
Advantages of large teams
•More resources at their disposal to achieve goals
•Enables managers to obtain division of labor advantages
Disadvantages of large teams
•Problem of communication
•Lower level of motivation
•Members not think that their efforts are really needed

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 Team Roles
• Set of behaviors and tasks that a group
member is expected to perform because
of his her position in the group.
• Managers should clearly describe
expected roles to group members when
they are assigned to the group.

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 Team Leadership
• Effective leadership is a key ingredient in
high performing teams and organization.

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The End
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