LEADERSHIP

Emotional Intelligence
 Components
Definition
• Self awareness – The
ability to recognize and
understand your
moods,emotions and
drives, as well as their
effect on others
• Self regulation – The
ability to control or redirect
disruptive impulses and
moods, to think before
acting
Hallmarks
Self-confidence, realistic
self assessment, self-
deprecating sense of
humor
Trustworthiness and
integrity, comfort with
ambiguity, openness
to change
• Motivation – A passion to
work for reasons that go
beyond money or status.
A propensity to pursue
goals with energy and
persistence
• Empathy – The ability to
understand the emotional
makeup of other people
Skill in treating people
according to their emotional
reactions
• Strong drive to achieve,
optimism, even in times of
failure, organizational
commitment
• Expertise – in building
and retaining talent, cross
cultural sensitivity, motto
is only service to clients
and customers
• Social skill – • Effectiveness in
Proficiency in leading change,
managing persuasiveness,
relationships and expertise in building
building networks and and leading teams
an ability to find
common ground and
build rapport
 Self – leadership : The ultimate
leadership task
• All change is self-change
• Listening is absolutely essential to change –
hear and art.
• Change requires self-leadership ( walk the
talk)
 Knowing yourself
Four lessons of self-knowledge
• You are your own best teacher
• Accept responsibility – blame no one
• You can learn anything you want to learn
• True understanding comes from reflecting
on your experience
Edgar Schein (1992) 5 ways leaders
embed and transmit organizational
culture
• By what they pay attention to, measure and
control
• By their reactions to critical incidents and crisis
• By deliberate role modeling, coaching and
teaching
• By their choice of criteria for allocation of reward
and status
• By their choice of criteria recruitment, selection,
promotion and excommunication.