1.

Interpersonal communication –

A. Entails communication with another person

B. Denotes communication within one’s self that necessarily involves the
processes of thinking and feeling
C. Is a process in which individuals connect with themselves either
consciously or subconsciously
D. All of the Above

2. Intrapersonal communication –

A. Entails communication with another person

B. Denotes communication within one’s self that necessarily involves the
processes of thinking and feeling
C. Is a process in which individuals connect with themselves either
consciously or subconsciously
D. Both B&C only

3. Intrapersonal communication includes conversations continually going on in

our own minds. Such internal conversations can be for the purpose of
clarifying thoughts or analysing a situation, reflecting upon or appreciating
something. Mastering the skills of intrapersonal communication lays the
foundation of successful socialization.

A. The above statement is correct

B. The above statement is incorrect

4. The important ingredients of intrapersonal communication are:

A. Self-concept
B. Perception
C. Expectations
D. All of the above
5. Self-concept –

A. Provides the basis for intrapersonal communication, because it

governs how a person perceives one’s self and is oriented towards
other individuals.
B. Self-concept which can also be referred to as self-awareness.
C. Both A&B are correct
D. None
6. Self-concept which can also be referred to as self-awareness comprises of
which of the following factors?

A. Beliefs: are either descriptive or prescriptive, they represent basic

personal attitudes and inclinations towards what is true or false, good
or bad.
B. Values: are deep-rooted morals, standards and ideals, which are
consistent with beliefs about good and bad, right and wrong, ideas
and actions.
C. Attitudes: are learned predispositions and tendencies towards or
against the subject matter, ideals that stem from and are generally
consistent with values.
D. All of the above

7. The three “selves” include:

A. Real self: what do you think of yourself when you are being honest.
B. Ideal self: – who you would like to be or think you should be.
C. Public self: – the one you would like others to know.
D. All of the above

8. Perception –

A. a process by which individuals establish, organize and interpret their

sensory impressions towards the external world in order to give a
meaningful and coherent picture of the environment.
B. It is so closely inter-related with the concept of self that one feeds off
the other, thereby creating a harmony between understanding of both
one’s self and one’s world.
C. Its focuses internally.
D. A&B only

9. Expectations –

A. Future based messages dealing with long-term implications are

termed as expectations.
B. These are strong beliefs regarding something that would happen in
future.
C. Both A&B
D. None

10. The main aspects of expectations is/are:

A. the expectations we have from others

B. the expectations we have from our own selves
C. Both A&B
D. None
11. In order to manage expectations, one should develop an understanding as to
what is in one’s control and what is not.

A. True
B. False
12. Factors that influence intrapersonal communication include:

A. Perspective
B. Self-confidence
C. Self-esteem
D. Self-assertive
E. All of the above
13. Perspective –

A. is a particular attitude towards something and is the way we see

anything
B. is our perception of ourselves. It reflects how we measure our value,
how we perceive our value to the world and what worth we think we
have for others.
C. is our assessment of our own abilities to do something and achieve
success.
D. All of the above
14. Self-esteem –

A. is a particular attitude towards something and is the way we see

anything
B. is our perception of ourselves. It reflects how we measure our value,
how we perceive our value to the world and what worth we think we
have for others.
C. is our assessment of our own abilities to do something and achieve
success.
D. All of the above
15. Self-confidence –

A. is a particular attitude towards something and is the way we see

anything
B. is our perception of ourselves. It reflects how we measure our value,
how we perceive our value to the world and what worth we think we
have for others.
C. is our assessment of our own abilities to do something and achieve
success.
D. All of the above
16. Types of intrapersonal communication include:

A. Internal dialogue
 B. Solo vocal communication
C. Solo written communication
D. All of the above
17. Skills in intrapersonal communication can provide the right stability,
direction and frame of judgement in communicating with the external world.

A. True
B. False
C.
18. Interpersonal communication –

A. is the communication that takes place between individuals who have a

relationship between them.
B. It occurs when messages are sent and received and when meanings
are assigned to such messages.
C. It may be affected by noise, follow a context and contain chance of
feedback.
D. All of the above
19. The major benefits of interpersonal communication are:

A. Personal/social: To a great extent our personal accomplishments and

joys depend on our effectiveness as interpersonal communicators.
B. Professional: The ability to communicate interpersonally is
acknowledged to be a key to professional success
C. Both A&B
D. None
20. Verbal and nonverbal interactions between two or more interdependent
individuals represent interpersonal communication.

A. True
B. False
21. Interpersonal communication is a purposeful and focused interaction that
can be used to accomplish a variety of purposes. Such purposes include:

A. To learn
B. To connect
C. To inspire and support
D. To play and enjoy
E. All of the above
22. Ways to improve interpersonal communication include:

A. Smile, Bridging gaps, Resolve conflicts

B. Encourage others, Communicate clearly, Stop complaining
C. Have courtesy for others and Active listening, Humour.
D. All of the above
23. Elements and traits of ethics in interpersonal communication are:
 1.
I. Equality
II. Positive relationship with the audience
III. Balance between speaking and listening
IV. Respect
V. Trustworthiness
VI. Authentic information

A. (II) and (III) only

B. (II) (III) and (VI) only
C. All of the above
D. None
24. Intercultural communication – is the process of sending and receiving
messages between individuals whose cultural background differ from each
other and could lead them to interpret verbal and non-verbal signs
differently.

A. The above statement is true

B. The above statement is false
25. Identify which of the following is correct regarding intercultural
communication?

1.
I. Success of any international business depends upon the quality
of inter cultural communication.
II. A number of workers from around the world and from
different cultures work together as a group, learn new things
and increase the business opportunities worldwide.
III. Intercultural communication provides opportunities for
running worldwide marketing campaigns.
IV. It is marked with the removal of barriers between the borders
and the flow of goods, capital, services and labour is facilitated.

A. All of the above

B. (II) and (IV) only
C. (II) only
D. None
26. Which of the following is correct for stereotypes in the communication
process?

A. Stereotypes refer to generalized ideas or images about certain group

of people that are widely accepted by others.
B. Stereotypes can pertain to different ethnic groups, social classes,
religious groups and opposite genders.
 C. Stereotypes arise as an approach towards explaining and justifying
differences between groups. It might arise as a result of lack of
exposure to other groups, cultures, etc. They can be positive or
negative.
D. All of the above

27. Stereotypes have which of the following main characteristics?

A. They are simpler than the reality.

B. They are acquired from others rather than on one’s own experience.
C. They are erroneous by their very nature.
D. They resist change if entrenched deeply.
E. All of the above
F.
28. Creative thinking –

A. Creative thinking is the procedure we follow in order to develop ideas

that are unique and exclusive, useful and worthy of further
elaboration.
B. It is described as an approach of looking at problems or situations
from a new standpoint that in turn proposes unorthodox solutions.
C. Creativity is the skill of bringing something into existence that was not
there before.
D. All of the above