MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

ISSUANCE OF CERTIFICATE OF INDIGENCY

A. ABOUT THE SERVICE

Certificate of Indigency is issued to less fortunate resident who desires to avail assistance such
as Scholarship, Medical Services, Free Legal Aid from Public Attorney’s Office (PAO) and the like.

B. WHO CAN AVAIL OF THE SERVICE

Any bonafide indigent resident of La Trinidad, Benguet

C. REQUIREMENTS

1. Barangay certification
2. Certificate of No Property (for PAO Assistance)

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE
1 APPEAR in person INTERVIEW and 3 minutes
and REQUEST for ASSESS client
Certificate requesting for Certificate Social Worker
2 PRESENT the REVIEW documents 3 minutes
required documents presented
3 CLAIM Certificate of RELEASE the Certificate 1 minute
indigency of Indigency
MAXIMUM PROCESSING TIME = 7 minutes

1
FLOW CHART ON THE ISSUANCE OF CERTIFICATE OF
INDIGENCY

START

APPEAR in person and REQUEST

for Certificate

PRESENT the required documents

CLAIM Certificate of
indigency

END

2
 ISSUANCE OF PRE-MARRIAGE CERTIFICATE

A. ABOUT THE SERVICE

Pre-Marriage Certificate is issued to would be couples as pre-requisite for securing marriage

license in accordance with Presidential Decree 965 and Article 16 of the Family Code of the Philippines.

B. WHO CAN AVAIL OF THE SERVICE

18 years old and above and a resident of the municipality.

C. REQUIREMENT

Would be couple must be 18 years old and above

D.AVAILABILITY OF THE SERVICE

TUESDAYS & THURDAYS

1:00 Pm to 5:00 pm

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE
1 APPEAR in person and INTERVIEW and ASSESS 3 minutes Pre-Marriage
REQUEST for Certificate would be couple Counseling Team
requesting for Certificate
2 FIIL UP the Pre-Marriage REVIEW documents 5 minutes
Form and sign in the Log presented
Book
3 ATTEND the Pre- CONDUCT the Pre- 4 hours
Marriage Counseling Marriage Counseling
4 CLAIM the Pre-Marriage RELEASE the Pre- 1 minute
Certificate Marriage Certificate
MAXIMUM PROCESSING TIME - 4 hours and 9 minutes

3
FLOW CHART ON THE ISSUANCE OF PRE-MARRIAGE
CERTIFICATE

START

APPEAR in person and REQUEST

for Certificate

FIIL UP the Pre-Marriage Form and sign in

the Log Book

ATTEND the Pre-Marriage Counseling

CLAIM the Pre-Marriage

Certificate

END

4
 ISSUANCE OF SENIOR CITIZEN ID

A. ABOUT THE SERVICE

Issuance of identification card to a senior citizen to enjoy and avail of the benefits and privileges
as provided for under the Implementing Rules and Regulations of Republic Act No.9994.

B. WHO CAN AVAIL OF THE SERVICE

1. 60 years of age and above

2. A resident of the municipality

C. REQUIREMENTS

1. Birth certificate
2. 2 pieces of ID pictures
3. Any document to establish the age of the applicant.

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE

1 FILL-UP Application Form ACCEPT and VERIFY 5 minutes

and SUBMIT Requirement for Application form and OSCA Staff
processing of ID PROCESS ID

2 CLAIM the ID Card RELEASE the ID Card 1 minute

MAXIMUM PROCESSING TIME - 6 minutes

5
FLOW CHART ON THE ISSUANCE SENIOR CITIZEN
IDENTIFICATION (ID) CARD

START

FILL-UP Application Form and

SUBMIT Requirement for processing
of ID

CLAIM the ID Card

END

6
 ISSUANCE OF DIFFERENTLY ABLED PERSON IDENTIFICATION CARD (ID)

A. ABOUT THE SERVICE

Issuance of identification card to Persons with Disability to avail of the 20% discount on every
purchase of merchandise and other privileges and enshrined under the Republic Act No.7277.

B. WHO CAN AVAIL OF THE SERVICE

1. Bonifide PWD with permanent disability can avail himself/herself of the service
2. A resident of the municipality

C. REQUIREMENTS

1. Two “1x1” recent ID pictures

2. Document to confirm the medical disability condition of the applicant

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROCESSING PERSONS

PROVIDER TIME RESPONSIBLE
1 FILL-UP registration form ACCEPT 5 minutes
and SUBMIT requirements. Registration form PWD Staff
AFFIX one (1) ID picture and requirements
on the accomplished form And PROCESS the
for the processing of ID ID

2 CLAIM the ID Card RELEASE the ID 1 minute

Card
TOTAL RESPONSE TIME - 6 minutes

7
FLOW CHART ON THE ISSUANCE OF DIFFERENTLY
ABLED PERSON IDENTIFICATION CARD (ID)

START

FILL-UP registration form and SUBMIT

requirements. AFFIX one (1) ID picture on
the accomplished form for the processing
of ID

CLAIM the ID Card

END

8
 ISSUANCE OF SOLO PARENT’S IDENTIFICATION CARD (ID)

A. ABOUT THE SERVICE

Issuance of ID to a Solo Parent to enjoy and avail of the benefits and privileges as provided for
under the Implementing Rules and Regulations of Republic Act No.8972.

B. WHO CAN AVAIL OF THE SERVICE

Any bonafide resident of La Trinidad, Benguet who are “Solo parent" - any individual who falls under any
of the following categories:
(1) A woman who gives birth as a result of rape and other crimes against chastity even without a final
conviction of the offender: Provided, That the mother keeps and raises the child;
(2) Parent left solo or alone with the responsibility of parenthood due to death of spouse;
(3) Parent left solo or alone with the responsibility of parenthood while the spouse is detained or is
serving sentence for a criminal conviction for at least one (1) year;
(4) Parent left solo or alone with the responsibility of parenthood due to physical and/or mental incapacity
of spouse as certified by a public medical practitioner;
(5) Parent left solo or alone with the responsibility of parenthood due to legal separation or de fact
separation from spouse for at least one (1) year, as long as he/she is entrusted with the custody of the
children;
(6) Parent left solo or alone with the responsibility of parenthood due to declaration of nullity or annulment
of marriage as decreed by a court or by a church as long as he/she is entrusted with the custody of the
children;
(7) Parent left solo or alone with the responsibility of parenthood due to abandonment of spouse for at
least one (1) year;
(8) Unmarried mother/father who has preferred to keep and rear her/his child/children instead of having
others care for them or give them up to a welfare institution;
(9) Any other person who solely provides parental care and support to a child or children;
(10) Any family member who assumes the responsibility of head of family as a result of the death,
abandonment, disappearance or prolonged absence of the parents or solo parent.
A change in the status or circumstance of the parent claiming benefits under this Act, such that he/she is
no longer left alone with the responsibility of parenthood, shall terminate his/her eligibility for these
benefits

C. REQUIREMENTS

1. Barangay Certificate of Residency

2. Xerox Copy of Birth Certificate of Children ages 0-17
3. 2 copies 1x1 ID Picture
4. Death Certificate (if widowed)

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY

8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

9
STEP APPLICANT/CLIENT SERVICE PROCESSING PERSONS
PROVIDER TIME RESPONSIBLE

1 FILL-UP Application ACCEPT and 2 minutes MSWDO staff

Form and SUBMIT VERIFY Application
Requirement for the form and PROCESS
processing of ID the ID

2 CLAIM the ID Card RELEASE the ID 1 minute

Card
MAXIMUM PROCESSING TIME - 3 minutes

FLOW CHART ON THE ISSUANCE OF SOLO PARENT’S

IDENTIFICATION CARD (ID)

START

FILL-UP Application Form and SUBMIT

Requirement for the processing of ID

CLAIM the ID Card

END

10
 ISSUANCE OF SOCIAL CASE STUDY REPORT

A. ABOUT THE SERVICE

Provision of medical/financial assistance to individual or family in crisis situation.

B. WHO CAN AVAIL OF THE SERVICE

Any bonafide resident of La Trinidad, Benguet who are in need of financial assistance and
diagnosed with cancer, end stage renal diseases, heart ailments and the like.

C. REQUIREMENTS

1. Personal Letter to the Honorable Mayor

2. Barangay certification of residency
3. Medical Abstract or Certificate with signature over printed name of doctor and licensed number
4. Statement of account duly signed by the billing officer for individual seeking hospitalization assistance
with corresponding promissory note to prove the unpaid hospital billing.
5. Treatment protocol and costing of treatment for chemotherapy and hemodialysis cases
6. Costing of procedures for laboratory or special procedures like CT scan, MRI and the like with the
hospital acceptance letter.

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE
5 minutes
1 APPLY for assistance and INTERVIEW and Social Worker
SUBMIT necessary ASSESS client
requirements requesting for Social
Case Study Report
3 hours
2 PROVIDE data/information REVIEW documents
(interview) for the presented, PREPARE the
preparation of Social Case Social Case Study Report
Study Report
I minute
3 CLAIM the approved RELEASE the Social
Social Case Study Report Case Study Report

MAXIMUM PROCESSING TIME - 3 hours and 6 minutes

11
FLOW CHART ON THE ISSUANCE OF SOCIAL CASE
STUDY REPORT

START

APPLY for assistance and SUBMIT

necessary requirements

PROVIDE data/information (interview) for the

preparation of Social Case Study Report

CLAIM of the approved Social Case

Study Report

END

12
 ISSUANCE OF ADOPTION HOME AND CHILD SOCIAL CASE
STUDY REPORT

A. ABOUT THE SERVICE

Assistance to couple who are interested and qualified to adopt a child.

B. WHO CAN AVAIL OF THE SERVICE

Any bonafide resident of La Trinidad, Benguet who are interested and qualified to adopt a child.

C. REQUIREMENT

Court order instructing the office to prepare Home and Child Social Case Study Report

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE
1 APPLY for assistance INTERVIEW and 5 minutes
and SUBMIT necessary ASSESS client Social Worker
requirements requesting for Home &
Child Social Case
Study Report
2 PROVIDE REVIEW documents 4 hours &
data/information presented and 2minutes
(interview) for the PREPARE the Home
preparation of Social & Child Social Case
Case Study Report Study Report
3 CLAIM of the approved RELEASE the Home 1 minute
Social Case Study & Child Social Case
Report Study Report
MAXIMUM PROCESSING TIME - 4 hours and 8 minutes

13
FLOW CHART ON THE ADOPTION HOME AND CHILD
SOCIAL CASE STUDY REPORT

START

APPLY for assistance and SUBMIT

necessary requirements

PROVIDE data/information
(interview) for the preparation of
Social Case Study Report

CLAIM of the approved

Social Case Study Report

END

14
 PROVISION OF EMERGENCY ASSISTANT

A. ABOUT THE SERVICE

Provision of timely and appropriate response to help alleviate the conditions of

distressed/displaced individuals/families who are victims of disaster and are in need of food, clothing,
temporary shelter and other emergency requirements through the efficient and effective provision of mass
feeding and or financial/material assistance.

B. WHO CAN AVAIL OF THE SERVICE

Any bonafide resident of La Trinidad, Benguet who are victims of natural and man - made
disasters, evacuees/victims of social conflict, ejected, newly resettled squatters and stranded and
individuals/families in crisis situation

C. REQUIREMENT

1. Secure Certificate of residency specifying that client is a victim of man-made/natural disaster from
the Punong Barangay
2. MSWDO staff conducts interview and assessment
3. Report from concerned agency about the disaster ex. Certification from the BFP if fire related
incident.

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE
1 APPLY for assistance and INTERVIEW and ASSESS 5 minutes
SUBMIT necessary client requesting for Social Worker
requirements assistance
2 PROVIDE data/information REVIEW documents 2minutes
(interview) presented
3 PREPARE 4 hours
Project proposal (Financial PREPARE the needed
assistance for the documents
repair/construction of
house)
REQUEST Issue Voucher PREPARE the Requisition 2 minutes
(RIV) Issue Voucher
4 CLAIM the assistance RELEASE the assistance I minute
MAXIMUM PROCESSING TIME - 4 hours and 10 minutes

15
FLOW CHART ON THE PROVISION OF EMERGENCY
ASSITANCE

START

APPLY for assistance and SUBMIT necessary

requirements

PROVIDE data/information (interview)

PREPARE Project proposal Financial

assistance for the repair/construction of house)
and REQUEST Issue Voucher (RIV)

CLAIM the assistance

END

16
 ISSUANCE OF SOLICITATION PERMIT

A. ABOUT THE SERVICE

Issuance to any person, corporation, organization or group desiring to solicit or receive

contribution and or conduct fund raising activity for charitable or public welfare purposes.

B. WHO CAN AVAIL OF THE SERVICE

Any bonafide resident of La Trinidad, Benguet who are interested and qualified to conduct fund
raising activity for charitable or public welfare purposes.

C. REQUIREMENTS

1. Community Projects

Project Proposal

2. Individual

 Medical Certificate
 Barangay Certificate of residency
 Voter’s certification

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSONS
STEP APPLICANT/CLIENT SERVICE PROVIDER TIME RESPONSIBLE
1 REQUEST for Solicitation ACCEPT and VERIFY 2 minutes
Permit Application form MSWDO Staff
2 PROCESS Solicitation PREPARE the 3 minutes
Permit Solicitation Permit
3 CLAIM the Solicitation RELEASE the Solicitation 1 minute
Permit Permit
MAXIMUM PROCESSING TIME - 6 minutes

17
FLOW CHART ON THE ISSUANCE OF SOLICITATION
PERMIT

START

REQUEST for Solicitation Permit

PROCESS Solicitation Permit

CLAIM the Solicitation Permit

END

18
 ISSUANCE OF SENIOR CITIZEN/DIFFERENTLY ABLED PERSON
MEDICINE AND GROCERY PURCHASE BOOKLET

A. ABOUT THE SERVICE

Issuance of Medicine & Grocery Purchase Booklet to senior citizen & Differently Abled Person to
enjoy and avail of the benefits and privileges as provided for under the Implementing Rules and
Regulations of Republic Act No.9994 & Republic Act 9224.

B. WHO CAN AVAIL OF THE SERVICE

All Senior Citizen/ Differently Abled Person (DAP) bearing a DAP/ Senior Citizen’s valid ID

C. REQUIREMENTS

DAP/ Senior Citizen’s valid ID

D.AVAILABILITY OF THE SERVICE

MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK

E. HOW TO AVAIL OF THE SERVICE

STEP APPLICANT/CLIENT SERVICE PROVIDER PROCESSING PERSONS

TIME RESPONSIBLE
1 SHOW valid ID for ACCEPT and VERIFY 1 minute
verification ID OSCA Staff
2 PROCESS Medicine & PROCESS Medicine 2 minutes
Grocery Purchase Booklet & Grocery Purchase
Booklet and Data
Encoding
3 CLAIM the Medicine & RELEASE the 1 minute
Grocery Purchase Booklet Medicine & Grocery
Purchase Booklet
TOTAL RESPONSE TIME - 4 minutes

19
 FLOW CHART ON THE ISSUANCE OF SENIOR
CITIZEN/DIFFERENTLY ABLED PERSON MEDICINE AND
GROCERY PURCHASE BOOKLET

START

SHOW valid ID for verification

PROCESS Medicine & Grocery Purchase

Booklet

CLAIM the Medicine & Grocery Purchase

Booklet

END

Prepared by: APPROVED:

CRISTINA V. ANIOAY IRENE M. TAGTAG

Social Welfare Officer III MSWDO

20