Change Management Activities Guide

Change management is an important component of the change process. Change

management leads to quicker adoption, end-user satisfaction, and measurable return on
investment.

A change management plan should align with other important components of your organization's
project plan. Use the toolkits and table below to create a change management plan for your SAP
Concur product rollout:

Standard Deployment Toolkit

Travel & Expense Deployment Toolkit

Expense Deployment Toolkit

Travel Deployment Toolkit

Invoice Deployment Toolkit

Configuration & Deployment &

Analysis Optimization
Validation Transition

Strategy Communication
Review Communication Create awareness with email announcements, digital
Consider scope,
Best Practices and signage, posters, and information for your
background, audience,
create communication organization's SAP Concur contact.
roles, and more by plan and schedule
completing a change
management strategy.
Training Deploy training using various learning
Create a training approach and methods to optimize change initiative.
Planning evaluate need for additional training Support champions of change within
Identify Stakeholders resources, such as custom training organization and find ways to get end-users
Complete change provided by SAP Concur. involved in change in a meaningful way.
impact assessment

Measuring Success
Use surveys at all stages of change to measure return on investment and change
optimization. Survey feedback will allow you to adjust change plan, communication,
training, and processes to better suit your organization and end-users.