Acknowledgement

This is to acknowledge that I,Jayson Delos Reyes attended the Service Desk Quality
Process Roadshow discussion on 23 March 2022 via Webex.

The following topics were discussed:

o Quality objectives, process and score computations

o Quality guidelines including
 Proper ticket profiling
 Service delivery
 Proper resolution setting
 Customer centricity and ownership

I understand Quality will be 30% of my overall monthly Scorecard starting May 2022.

As an employee of White & Case Global Operations Center (Manila) LLP, I hereby
agree to comply with all the policies and procedures discussed. I understand that
compliance with this Code is a condition of my employment.

JAYSON DELOS REYES 29 March 2022

PRINTED NAME AND SIGNATURE DATE