LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality Management

2nd Semester : 2022-2023

Human Resources Management

in Tourism and Hospitality

MIDTERM ACTIVITY

FERNANDEZ, MELISSA Z.

2018-1-01818

H430
 AIRLINE CABIN CREW – INTERVIEW
GUIDE QUESTIONS:

Common Guide Questions For The Applicant:

1. Tell me about your self and do describe your background in brief.

2. Where is your Native Place?
3. How or where did you hear about this position?
4. How are you able to deal with stressful situations and pressure?
5. Are you also applying for other jobs?
6. Where do you see yourself in 5-10 years?
7. Why are you the right personfor this job?
8. Why do you want to work here?
9. What motivates you?
10.What are your salary expectations?

Guide Questions Specifically Applying In An Airline As A Cabin Crew:

1. How would you deal with a passenger who refuses to follow flight attendant
orders during takeoff and landing?
2. What would you do if a person who is frightened of flying began to panic?
3. What would you do first if you were in an emergency situation in the air?
4. What was your most memorable flight?
5. What are your strengths in terms of customer service?
6. How have you previously dealt with a difficult circumstance with a
coworker?
7. Do you feel at ease in unfamiliar settings and environments?
8. What would you do if a conflict arose between two passengers over a single
seat?
9. What do you think the major responsibilities of flight attendants on short and
long-haul flights are?
10.What are the qualities that an effective flight attendant should have?