HUMAN BEHAVIOR IN ORGANIZATION AND

MANAGEMENT

EDUC. 203

Conflict
and Negotiation
Presented by: ANGELICA B. RACRAQUIN
 Conflict and
Negotiation

"Working together isn't always

easy"
 Study questions
What is conflict?
How can conflict be managed successfully?
What is negotiation?
What are the different strategies
involved in negotiation?
CONFLICT
A battle, contest or opposing
forces existing between
primitive desires and moral,
religious or ethical ideas
A state of incompatibility of
ideas between two or more
parties or individual.
Sources of Conflict
Different goals and time horizons
Different members of the group have
differing goals and focus.

Overlapping Authority
Two or more managers claim authority
for the same activities
 Sources of Conflict
Task Interdependencies
One member of the group failed to finish a task
that another member of the group depends on,
causing the waiting member to fall behind
Different Evaluation or Reward System
a person/group is rewarded for achieving a goal,
but another person/interdependent group is
rewarded for achieving a goal that conflicts the
other
Sources of Conflict
Scarce Resources
Managers can come into conflict over the
allocation of scarce resources
Status Inconsistency
some individuals and groups have a higher
organizational status than others, leading to
conflict with lower status group
 Transitions in conflict
thought
Traditional view of conflict
The belief that all conflict is harmful and must
be avoided
Human relations view of conflict
The belief that conflict is a natural and
inevitable outcome in any group
 Transitions in conflict
thought
Interactionist view of conflict
The belief that conflict is not only a positive
force in a group but that is absolutely necessary
for a group to perform effectively
Functional conflict
Conflict that support s the goal of the
group and improve its performance

Dysfunctional conflict
Conflict that hinders group
performance
 Types of conflict
Task conflict
Conflicts over content and goals of the work

Relationship conflict
Conflicts based on interpersonal
relationship

Process conflict
Conflicts over how work gets done
The Conflict Process
A negotiation is a strategic discussion that resolves an
issue in a way that both parties find acceptable.

Negotiations involve some give and take, which means

one party will always come out on top of the negotiation.
Thank
you!