YURI AMADOR

Law Graduate
São Paulo - SP, Brazil postal code 08080440 Phone +55 11 95211 0946
Yuri_Amador@outlook.com
CAREER SUMMARY:

Solution-oriented and problem solver able to meet productivity goals and business and
customer service objectives. Skillfully works with employees to enhance performance and
improve day-to-day processes. Diplomatic in resolving customer issues to maximize
satisfaction and meet targeted service level. Maintains high-level customer satisfaction by
smoothly resolving customer requests, needs and problems.

WORK EXPERIENCE:

Freelancer
Copywriter | November, 2021 - Present
Wrote advertising copy for online content, adhering to employers' overarching brand
identity and personality.
Confirmed compliance with regulatory standards and guidelines prior to publication.
Improved search result rankings with targeted SEO strategy.
Sourced third-party content and contributions to incorporate diverse writing styles.
Beco do Baco comercio de bebidas LTDA.
Assistant Manager | October, 2018 - January, 2020
Developed loyal and highly satisfied customer base through proactive management of
team customer service strategies.
Developed organizational structure to outline and direct rules, roles and responsibilities.
Monitored security to protect employees, customers and property.
Banco Bradesco S.A.
Bank Teller | June, 2014 - June, 2015
Educated customers on use of banking website and mobile apps.
Answered customer inquiries regarding account balances, transaction history, services
charges and interest rates.
Built and strengthened customer relationships by leveraging excellent interpersonal and
communication skills.

ACCOMPLISHMENTS:
Achieved a significant increase in sales by completing scripts accurately aimed at target
audience.
Resolved several consumer issues through effective and honest communication.

EDUCATION:
2008 - 2014 | Universidade Presbiteriana Mackenzie
Bachelor of Laws

SKILLS:
Team contribution
Negotiation
Communication
Problem solving