Palo Alto Networks Service Level Objectives
AutoFocus
Palo Alto Networks commits to using commercially reasonable
efforts to make the AutoFocus™ contextual threat intelligence
service available 24 hours a day, 7 days a week (excluding
downtime resulting from any planned outage wherein Palo
Alto Networks had provided prior notice or any emergen-
cy outage making it impracticable for Palo Alto Networks to
issue advance notice). Palo Alto Networks commits to
achieving uptime availability of 99.9%, measured over
the calendar month.
CloudGenix SD-WAN
Palo Alto Networks commits to using commercially reason-
able efforts to make the CloudGenix® SD-WAN portal ­available
24 hours a day, 7 days a week (excluding downtime resulting
from any planned outage wherein Palo Alto Networks had pro-
vided prior notice or any emergency outage making it imprac-
ticable for Palo Alto Networks to issue advance notice). Palo Alto
­Networks commits to achieving uptime availability of 99.9% for
the SD-WAN portal service, measured over the calendar month.
3000 Tannery Way
Santa Clara, CA 95054
Main: +1.408.753.4000
Sales: +1.866.320.4788
Support: +1.866.898.9087
www.paloaltonetworks.com
Palo Alto Networks | Asset Title | Asset Type
Prisma SaaS
Palo Alto Networks commits to using commercially reasonable
efforts to make the Prisma® SaaS service available 24 hours a
day, 7 days a week (excluding downtime resulting from any
planned outage wherein Palo Alto Networks had provided pri-
or notice or any emergency outage making it impracticable
for Palo Alto Networks to issue advance notice). Palo Alto
­Networks commits to achieving uptime availability of 99.9%,
measured over the calendar month.
WildFire
Palo Alto Networks commits to using commercially reason-
able efforts to make the WildFire® malware prevention service
available 24 hours a day, 7 days a week (excluding downtime
resulting from any planned outage wherein Palo Alto Networks
had provided prior notice or any emergency outage making it
impracticable for Palo Alto Networks to issue advance notice).
Palo Alto Networks commits to achieving uptime availability of
99.9%, measured over the calendar month.
© 2021 Palo Alto Networks, Inc. Palo Alto Networks is a registered t­ rademark
of Palo Alto Networks. A list of our trademarks can be found at https://www.
paloaltonetworks.com/company/trademarks.html. All other marks men-
tioned herein may be trademarks of their respective companies. parent_ds_
service-level-objectives_030221
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