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, 2007


.........................................................................................................................3
......................................................................................................................................4
...............................................................................................................................6
...............................................................................................................................6
...........................................................................................................7
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1.1. .............................................................................................................9
1.2. .................................................................................................................9
1.3. ...................................................................11
:
...................................................................................................................................14
2.1. ......................................................................14
2.2. Deming.................................................................................................15
2.3. management................................................18
2.4. Juran......................................................................................................20
2.5. Crosby ...............................................21
2.6. Feigenbaum............................................................................................22
2.7. Ishikawa ......................................................................22
2.8. Kaizen....................................................................................................23
: ......................................24
3.1. .....................................................................................................................24
3.2.
................................................................................................................26
3.3 ..........................................29
3.4. ..........................................30
3.5. ..................32
3.6. Deming ...................................................37
3.7. 14 ..............................................................38
: ................................................................45
4.1. .....................................................................................45
4.2. ..............................................47
4.3. ........................................................................................49
: ................54
5.1. .............................................................................................................................54
5.2. , /
, .......................................56
5.3. , SO ..........................61
5.3.1 Deming........................................................................................................63
5.3.2 Baldrige......................................................................................................64
5.3.3 ..................................................................................65
5.3.4 (...)............................................................................66
5.4.
................................................................................................................................69
5.5. .................................................71
5.6. -.........................................................................................72
5.7. (monitoring)
-....................................................75
:
...................................................................................................................................77
6.1. ................................................................................77
6.2. ........................................................................................................77

 :
.....................................81
7.1. ............................................................81
7.2. ...........................................................82
7.3. ......................................................................................83
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: ....................................................................................104
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2: - ..................................................................113
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2.2 ......................................................................................................130
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.............................................................................................................................163
.....................................................................165
...................................................................................................171
: - ........................................................176
: - ........................................................216
...........................................................................................................................258
...........................................................................................................................259
...............................................................................................................................259
...............................................................................................................................293


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, , .. . 49.

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52 English,

Fenwick and Hill, John (1994) Total Quality Education: Transforming Schools Into Learning Places,
Corwin Press, INC. California, . 102.
53 Masaaki, Imai (1986), Kaizen: The key to Japans competitive success, New York: McGraw-Hill, . 96.
54

English, F., and Hill, J., ..

55

Fields, J. (1993) Total Quality for Schools, ASQ, Quality Press, Wisconsin, . 55.

23

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international perspective, Open University Press, . 5 . 95.

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. 21-22.
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Review, v. 30, . 19-27, ., ..

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Wisconsin, .
12. 88 .., .38.
89
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.., . 39.
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34

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Kolb D. (1984) Experiential Learning, Englewood Cliffs: Prentice Hall.

Murgatroyd S, Morgan C., .. 120
..
Walton Mary. The Deming Management Method. Perigree Books, Putnamm, New York, 1986, .
13-14.
Dobyn Lloyd.
Deming Wants Big Changes, and He Wants them Fast.Smithsonian
10
Ed
(August
1
1990) p.74-82.
10
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2
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24.
105
106

Fields, J., .. . 48-65.

English F.W. and Hill J.C. (1994) Total Quality Education Transforming Schools Into Learning

Places, Corwin Press, Inc. .

1. 107 Fields, J, .. 48.
108
109

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Fields Joseph, . 53.
112

39


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Imai, K. Kaizen. McCraw-Hill, New York, (1986), . 3-5. .. . 3-5.

Fields, J. .., 55.
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124

. .,. 7o , . 76-77.
Stanley J .. 15-17.
Collins, Al. and Harte Aust., ( 1994) Enhancing Local Involement In Education Through Quality

Leadership, Prospects. Vol. 1, No 3,

Wint. 125 Fields Joseph, .., . 57.
126 Oakland,

John S , (1989) Total Quality Management , Heinemann, Oxford, . 236. 127

Sallis Ed. .. . 80.
128 Miller, John and Dower, Allison (1992) Improving Quality in Further Education: A Guide For Teachers in
Course Teams, Consultants at Work, Ware, Herts.
129 Crosby, Philip B., (1979) Quality is Free Mentor Books, New York, . 126.

41



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.. . 58.

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1987, Fields, J., .., . 67.
133 Deming, W.E. (1993) The New Economics. Cambridge: MIT Press, . 128.
134 Fields Joseph, .. . 61.
135 Deming, W.E .. . 124.

42

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144 Tice

Lou. Strategic Thinking, Strategic Planning Videotape. The Pacific Institute, Seattle, 1990, Fields
Joseph ..
145 .( 2002) , , , . 22,
. 55.

44



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(leadership)
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147
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151.
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146

., (2004)
, , . 29, . 76.
147 Roberts, N. (1985) Transforming Leadership: A process of Collective Action Human Relations, 38, pp
1023 1046, ., .., . 78-80.
148 Thomas, A. (1988) Does Leadership Make a Difference to Organizational Performance. Administrative
science Quarterly, 33, . 388-400, ., ..
149 Yukl G., and Van Fleet,D., (1992) Theory and Research on Leadership in Organizations in M. Dunnete
and L. M. Hough (Eds), Handbook of industrial and Organizational Psychology, vol. 3, palo Alto Calif:
Consulting, Psychologists Press, inc, pp. 148-197, ., ..
150 Lieberson, S., and O Connor, J. (1972) Leadership and Organizational Performance: A study of Large
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