• Three components of branding strategy: - First component: Coffee itself. Coffees were of high quality and were sourced from Africa, Central and South America and Asia - pacific regions. It worked directly with growers in various countries of origin to purchase green coffee beans, supervised roasting process and distribution to retail stores around the world. - Second component: Service. Goal is to create an uplifting experience every time customer walks through the door. - Third component: Ambience. People come for coffee but it is the ambience that makes them want to stay. It has generated the need to come together.