Account Number: 6918936015

ALEXA ZACHARY MAS Y RUBI | 7115 KNOBWOOD DR,APT B

Auto Pay: $7.99 Next Draft: 08/03/22

Amount Due $7.99 Paperless Billing

As a participant in the Automatic Bank Deduction program, $7.99

Date Due 08/03/22 will be automatically deducted from your financial institution on
08/03/22.

ACCOUNT SUMMARY Visit us on the web at CitizensEnergyGroup.com.

Account Balance as of 06/13/22 $21.90 cr

Payment(s) Received $0.00 HISTORICAL INFORMATION
Previous Balance $21.90 cr Rate D2 - Res Heating Delivery and
GAS USAGE Supply
Utility Charges
180
Gas Charges $27.93 150
Sales Tax $1.96 120
90
Utility Subtotal $29.89 60
30
Amount Due 0

2021

2022
FEB

JUN
JAN

MAR
JUL

JUL
OCT
SEP

NOV

MAY
DEC

APR
AUG
as of 07/15/22 $7.99 Days of Previous Read Current Read THERM THERM
Meter Number CCF Used
Service 06/13/22 07/14/22 Conversion Used

720128 31 2569 Actual 2584 Actual 15.00 1.042 15.63

Average Daily Utility Cost: $0.90 Next Meter Read Date: 08/11/22

07 Page 1 of 4 Make check payable to Citizens Energy Group.

Account Number: 6918936015

Service Address: 7115 KNOBWOOD DR,APT B

00000000
PO Box 7056
Indianapolis, IN 46207-7056
Amount Due by 08/03/22 $7.99
Amount Due After 08/03/22 $8.42
CHANGE SERVICE REQUESTED Auto Pay $

Pay Online: CitizensEnergyGroup.com

Pay by Phone: (317) 924-3310 No Fees

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7115 KNOBWOOD DR APT B institution on 08/03/22. Therefore, it is not
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 ALEXA ZACHARY MAS Y RUBI Account Number: 6918936015
Bill Date: 07/15/22 Service Address: 7115 KNOBWOOD DR,APT B

BILLING FAQS Emergency: Register Online:

Q. Does my bill for wastewater service include a charge to fund the
Low-Income Customer Assistance Program?
A. Yes. As part of your sewer charges, each month you pay 45 cents to fund the
Low-Income Customer Assistance Program. The Low Income Customer
Assistance Program ("LICAP") provides a credit on wastewater service to
qualified customers. LICAP also provides qualifying customers assistance with
water-saving appliances and repairs. More information about our program can
be found at: https://www.citizensenergygroup.com/My-Account.
Q. Can I obtain a more detailed list of the charges on my bill?
A. Yes. Upon request, Citizens will provide monthly bills with more detail on
specific charges. You can request a detailed bill by contacting a customer
service representative at (317) 924-3311 or selecting the option on-line at
https://www.citizensenergygroup.com/My-Account/MyProfile/Billing-Preferences.
There is no additional charge for a detailed bill.
Q. My Account Balance seems too high or low. Could there be a problem?
A. Your total bill is impacted by several factors such as the Previous Balance,
Other Activity such as charges or adjustments, and Historical Information. More
information is available online at citizensenergygroup.com or by contacting
Customer Service.
Q. How does Historical Information help determine if my bill is too high or too
low?
A. Monthly gas and water usage can be compared to previous history using the
charts to verify current usage is in line with typical usage. Gas consumption is
likely to increase with colder weather and water consumption may be impacted
by activity such as lawn irrigation or household changes.
Q. Why would my meter reading be estimated? What if my reading was over
or under-estimated?
A. Citizens attempts to get actual reads each month, but an estimation may be
necessary if we cannot safely access a meter due to weather or obstructions
such as landscaping or fences. When estimating bills, Citizens reviews historical
usage and considers the weather. The estimated reading will automatically
DEFINITIONS
adjust with the next actual reading.
Q. I think I have a water leak – what should I do?
A. Please refer to our website for useful, self-help tips or give us a call before
contacting a contractor. It could be something as simple as a running toilet/silent
toilet leak or a misread.
(317) 924-3311 CitizensEnergyGroup.com
Phone Numbers
Emergency .......................................................... ................(317) 924-3311
Register Online .................................................... CitizensEnergyGroup.com
Pay Online ...........................................................CitizensEnergyGroup.com
Customer Service .................................................................(317) 924-3311
Mon – Fri 7:00 a.m. – 7:00 p.m. Sat 9:00 a.m. – 1:00 p.m.
Toll Free ...............................................................................(800) 427-4217
Pay by Phone .......................................................................(317) 924-3310
Call Before You Dig ................................................................................ 811
Utility Financial Assistance - Indiana 211 ................................................ 211
Visit Citizensenergygroup.com for a schedule of Board of Directors meetings
The Rights and Responsibilities for Residential Customers pamphlet can be located
at www.citizensenergygroup.com/My-Home/My-Responsibilities
Mailing Addresses
Remit Payments To: Corporate Office:
Citizens Energy Group Citizens Energy Group
PO Box 7056 2020 N. Meridian Street
Indianapolis, IN 46207-7056 Indianapolis, IN 46202-1306
CCF - Amount of gas and water which goes through the meter, measured
in 100 cubic feet. For water and sewer, 1 CCF is approximately 750
gallons.
cr - Indicates a credit.
Therm (THRM) Used - Energy value of the gas used
Conversion - Used to convert the metered consumption to calculated
charges for billing purposes (for example CCF to Therms)
Gas Charges - Includes cost of gas used, maintaining a safe and
dependable distribution system, meter reading, billing and various customer
services.
Bill Adjustment - An adjustment on charges.

Page 2 of 4

BILLING OPTIONS
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Discontinue Detailed Bill

PAY WITH CASH FOR FREE AT PARTICIPATING CVS PHARMACY AND FAMILY DOLLAR LOCATIONS
Bring this notice with you to make cash payment. Payments posted within 15 minutes.

CVS Pharmacy Cashier Instructions Family Dollar Team Member Instructions

1. Scan barcode below 1. Scan barcode below
2. Ask the customer how much they want to pay 2. Enter the payment amount and press Total
3. Enter the amount and collect payment 3. Collect payment from the customer
4. Give the customer their receipt 4. Tender the transation and provide a receipt

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Customer/Cashier Call (888)-653-1161 for help Cashier: Call CTTS at 866-377-6420 for help
Subject to PayNearMe, Inc. terms of use at www.paynearme.com
 ALEXA ZACHARY MAS Y RUBI Account Number: 6918936015
Bill Date: 07/15/22 Service Address: 7115 KNOBWOOD DR,APT B

DETAILED UTILITY CHARGES

Gas
Gas Delivery Charge $5.11
Facility Charge $11.92
Customer Benefit Adjustment $0.02 cr
Rider A $10.91
Rider F - Residential Heat $0.01
Sales Tax $1.96
Total Gas Charges $29.89

Other Account Activity

Transfer Adjustment $21.90 cr
Total Other Charges $21.90 cr

Other Account Activity

Transfer Adjustment $21.90
Total Other Charges $21.90

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Page 3 of 4
 ALEXA ZACHARY MAS Y RUBI Account Number: 6918936015
Bill Date: 07/15/22 Service Address: 7115 KNOBWOOD DR,APT B

DETAILED FAQ DETAILED DEFINITIONS

Q. What is the benefit of the detailed bill?
A. The detailed bill shows a breakdown of charges. For
example, “Gas Charges” on a typical bill includes items
such as Delivery Charge, Facility Charge, Rider A, etc.
On a typical water bill, “Water Charges”includes items
such as Volumetric Water Charge, Cost of Basic Service,
etc. which will be shown on a separate page on a
detailed bill.
Q. How do I discontinue the detailed bill option and
only receive the typical bill as I always received in
the past?
A. Simply check the box on the back of the remittance
coupon to “Discontinue Detailed Bill”
Q. Why are you offering the detailed bill option to
customers now?
A. We received feedback from customers they would like to
see a breakdown of their charges.
Q. Where do I find the rates?
A. You can find the rate definitions by visiting our website at
www.citizensenergygroup.com and selecting “Rates &
Regulatory Notices”. If you live in Westfield you will then
select “Citizens Westfield” if not please select “Citizens
Energy Group”. Once there, please select the option that
applies.
Customer Benefit Adjustment - A credit designed to distribute, to all
customers, funds as approved by the Indiana Utility Regulatory
Commission (IURC).
Facility Charge - A flat rate per month designed to recover a portion of the
fixed costs incurred by the Utility to provide Gas Delivery Service to the
customer. This includes such things as meter reading, billing, call center
operation, servicing equipment, and maintenance of the pipeline.
Gas Delivery Charge - A rate per unit of gas consumed by a customer,
designed to recover fixed and variable costs incurred by the Citizens to
provide Gas Delivery Service to the customer’s meter, not otherwise
recovered through the Facility Charge.
Rider A - Charges applicable to the Utility's customers and/or Third Party
Suppliers to recover the cost of gas and related off-system services
incurred by the Utility to provide Gas Supply Service to the customer. Such
costs include pipeline transportation and balancing services. Typically, the
rate is updated monthly and results in a unique charge for each rate class.
Rider F - Recovers the unfunded balance in the Universal Service Fund
(USF) from Residential and Commercial End-Use Customers receiving
service under Gas Rate Nos. D1, D2, D3, D4, and D5.

Page 4 of 4
Indiana Repeals Utility Receipts Tax
On March 16, 2022, House Enrolled Act 1002 was signed
into law, removing the Utility Receipts Tax from utility bills
beginning July 1, 2022. This will result in a 1.4 percent
reduction in residential customers’ monthly water and
natural gas bills, as well as industrial customers’ monthly
steam bills.
A typical residential customer using 6 CCF of water per
month would see an approximate savings of $5.14 per year
on their water bill. For a typical residential customer using
109.86 therms of natural gas per month, this means an
approximate savings of $7.03 per year on their natural gas
bill. Savings on industrial customers’ steam bills will vary
according to consumption.
Water your
lawn only
twice a week.
Find more money-saving irrigation tips
at CitizensEnergyGroup.com/WaterWise.
Safety Tip
If you have fuel-burning appliances, make sure
you have a working carbon monoxide detector on
every floor of your home, including the basement.
Regardless of what kind of appliances you have, you
also should have a working smoke alarm on every
floor. Follow manufacturer instructions on how and
where to install the units.
Take Care of Business on Your Time
Did you know that you can start, stop, or transfer service;
pay your bill; set up payment arrangements; find available
assistance; and much more online, any time? We also have
live chat agents available Monday through Friday. Find
everything you need at www.citizensenergygroup.com.
Conservation Tip
Practice smart garden hose maintenance and use.
If your hose connection leaks at the spigot or at a
connection with another hose, replace the nylon
or rubber washer and tighten the connection. In
addition, always sweep driveways, sidewalks, and
steps with a broom rather than hosing them off.
Reach Out for Bill Assistance
If you need help paying your utility bills, we encourage you
to call us (317) 924-3311 or visit www.citizensenergygroup.
com/Help to learn about your options, including Citizens’
Warm Heart Warm Home Foundation™ and flexible
payment arrangements.
Careers At Citizens
Visit www.CitizensEnergyGroup.com/Careers
or scan the QR code with your
smartphone to see the many career
opportunities Citizens has to offer.