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With this contract, a distributorship contract has been concluded on the following terms
between Codementum Ltd., located in London / UK. (hereinafter referred to as "MANUFACTURER")
and “[Company Name]”, located in [Country Name] (hereinafter referred to as "DISTRIBUTOR").
5. Sales Organization:
5.1. The DISTRIBUTOR must establish the necessary organization for sales and, if necessary, after-
sales services in the Region for all Products in order to fulfill its obligations under this contract.
5.2. In the region, when accessing the codementum.com website where the products are located, it
is stated that the seller in the region is the DISTRIBUTOR by showing the DISTRIBUTOR logo on the
home page to all users in the region, and also the contact information of the DISTRIBUTOR is shared.
8. Sales Targets:
8.1. The parties mutually determine their sales targets for the next year in July, at the end of each
academic year.
8.2. The Parties will make the utmost effort to achieve the agreed targets; however, deviations that
may occur when one of the parties fails in a way that is not against the goodwill rules will not
constitute a breach of the contract by that party.
14. Non-disclosure :
14.1. Know-How, technical support, and confidential information about the product of the
manufacturer can be shared by the Manufacturer with the DISTRIBUTOR in the work flow during the
contract process. The DISTRIBUTOR promises that except as needed to fulfil its obligations to the
end-users, it will not share the transferred information with third parties during and after the
contract within the framework of confidentiality and will protect this information. The distributor
undertakes to comply with confidentiality and will not disclose any information during the contract
period and in case of termination of the contract, for 2 (two) years from the date of expiration.
18. Transfer :
18.1. In the event that the DISTRIBUTOR does not carry out the efforts and activities specified in the
contract in order to achieve the goals stated as of the date of the contract, the DISTRIBUTOR activity
in the region may be given to other persons or companies by the Manufacturer, upon no less than
sixty (60) days prior written notice to DISTRIBUTOR specifying the goals allegedly unfulfilled by
DISTRIBUTOR. If DISTRIBUTOR fails to contest the notice, Manufacturer may proceed to appoint
other distributors and, at the option of DISTRIBUTOR, such action shall relieve DISTRIBUTOR of all of
its obligations under this contract.
19. Customer Delivery, Service levels
19.1 Codementum shall provide the Services in accordance with the standards laid down in this
section 21.
19.2 Codementum will provide second-level technical support services such as email and online chat
support, training (for teachers) and enhancements, maintenance releases and other software
updates to the Codementum Products for participating school and vendor members. Codementum
will provide the [Company Name] with a designated email address and online ticketing system for
technical support services.
19.3 Operation will be available for 24 hours a day, 7 days a week, with the exception of a weekly 1-
hour system maintenance period.
Scheduled Routine work and Codementum Response within forty-eight (48) hours.
Services updates. These should be Resolution within seventy-two (72)
requested by online ticket or by business hours.
phone.
Expedited Problems for which solutions exist. Response within twenty-four (24) hours.
These can be requested by email and Resolution within forty-eight (48) hours.
phone.
Emergency Outages involving inability of a Response within eight (8) business hours.
participating school to access the
Codementum Platform, or to access Resolution within twenty-four (24) hours.
the Codementum products and
services, due to unavailability of the
Codementum Platform or a failure of
the integration between the
participating schools, the
Codementum Platform and services.
These must be requested by phone
and email.
19.5 Service Availability
Codementum will provide the [Company Name]’s Customers with 99% availability (“Availability”) to
the Codementum Platform. For the purpose of this clause “Availability” means the ability of a
Customer to access the Codementum Platform, or to access the Codementum Products and Services.
The Availability will be measured on a quarterly basis per each individual Customer, with all hours
weighted equally, but the Availability measurement will exclude:
a. Reasonable scheduled downtime for system maintenance, provided that (i) if such
maintenance will create a deviation from the Availability metric stated above, [Company
Name]’s Customers will receive at least 48 hours prior written notice of the date, time and
expected duration thereof and (ii) such maintenance will (1) not exceed eight (8) hours in
total per calendar quarter and (2) where possible, be conducted at times likely to cause the
least amount of disruption to the operation of the Customers’ business and/or participating
schools’ ability to access the Products and Services via the Codementum Platform; and
b. Any downtime resulting from outages of third party connections or utilities or other reason
beyond Codementum’s control (e.g., acts of God, acts of government, flood, fire,
earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those
involving Codementum employees), computer, telecommunications, Internet service
provider or hosting facility failures or delays involving hardware, software or power systems
not within Codementum ’s possession or reasonable control, and denial of service attacks
that is not the result of Codementum ’s acts or omissions and such downtime could not have
been prevented by reasonable precautions and could not reasonably be circumvented by
use of alternate sources, work-around plans or other means, provided Codementum : (i)
gives the Customer prompt written notice of such cause, and (ii) uses all reasonable efforts
to promptly correct such downtime.
Availability Credit (percentage of any recurring fees for the affected time period)
98%–99.5% 2.5%
95%–97.9% 5%
‹ 95% 10%
19.7 Termination
In the event that the Availability metric is below 99.5% in any 2 consecutive months or in any 3
months during a 12-month period, the [Company Name] has the right to terminate the [Company
Name] Agreement upon notice in accordance with section 11.2.
20. Term of the Contract:
20.1. This distributorship contract has been arranged for 3 (three) years and is extended to a period
to be determined by the parties before each academic year, based on the agreement of the parties.
This contract herein was signed on 24.01.2022 by the following parties having the representation
authority.
MANUFACTURER DISTRIBUTOR
Signature Signature