Product Support

SAP Support Portal

PUBLIC
SAP Support Portal – Support for The Intelligent Enterprise

SAP Support Portal is an award-winning destination

for support news; details on support offerings,
programs, and services; and access to Next-
Generation Support channels, tools, and applications.
A simple structure with six key topic areas allows
support users to easily navigate the portal and find
information.

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Self-Service and Incident Prevention
SAP Support Portal

SAP Support Portal allows you to access support anytime, anywhere, and from any channel.

Overview Benefits Access Preview

▪ The SAP Support Portal is ▪ Expanded top tasks area for ▪ https://support.sap.com
your central location for one-click-access to the things ▪ Check out the SAP Support
important support updates you do most – from reporting Portal video
and tasks incidents to downloading
software, managing users, to
▪ Easy navigation through
viewing your cloud status
simplified navigation structure
dashboard
with five key navigation areas
▪ Access to knowledge
▪ Mobile-optimization allows
management, most up-to-date
you to access support from
information, and helpful
anywhere, at any time, and
resources
with any device
▪ Quick and efficient search bar Mobile Desktop
▪ Easy and fast access to
at the center of the home
information and applications
page
on SAP ONE Support
Launchpad

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SAP Support Portal

• Central location for important support updates and tasks.

• Optimized to simplify your digital experience.
• Easier to navigate with consolidated and up-to-date
content.
• Mobile enabled for access from anywhere at any time on
any device.
• Five key navigation areas
• My Support
• Products
• Tools
• Maintenance
• Offerings & Programs
• Application Lifecycle Management

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SAP Support Portal

• Links to the SAP ONE Support Launchpad provide fast

easy access from the SAP Support Portal

• Search for Answers is front and center to find the

information you need

• Expand the Top Tasks area for one click access to the
things you do most from reporting incidents, to
downloading software, to viewing cloud availability

• Mobile optimization provides all functionality on any

smartphone or tablet

• Design based on customer requests, including wider

search field, easier access to expert search, and the
ability to directly display an SAP Note or SAP Knowledge
Base Article in search results

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SAP Support Portal

My Support section content includes:

• Product Support
• Knowledge Base
• Software Downloads
• Systems & Installations
• Users
• My Trust Center
• SAP Support Leadership Team

Tools section content includes:

• Upgrade & Transformation Tools
• Software Logistics Tools
• Troubleshooting Tools
• Connectivity Tools

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SAP Support Portal

Relevant link:

• Direct link to the SAP Support Portal

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