Targeted Selection®: The Art of Behavioral Interviewing

Rating
Initiating Action ► Key Actions
Taking prompt action to accomplish work • Responds quickly
goals; taking action to achieve results • Takes independent action
beyond what is required; being proactive. • Goes above and beyond

1. Can you tell me about a project or idea that was initiated or implemented primarily because of
your efforts?
2. Describe a time when you went beyond your job requirements to achieve an objective.
3. Sometimes there’s not enough time or resources to do everything possible to exceed or even meet
customers’ expectations. Tell me about a customer situation when you didn’t have the time or resources
to meet customer expectations.

Situation/Task Action Result

1

Follow-up Questions to Build Complete STARs

For Situation/Task For Action For Results
Describe a situation when... Exactly what did you do? What was the result?
Why did you...? Describe specifically how you did that. How did it work out?
What were the circumstances What did you do first? Second? What happened as a result?
surrounding...? Describe your specific role. What feedback have you
What were you reacting to? Walk me through the steps you took. gotten?

Follow-up Questions for Motivational Fit

How satisfied/dissatisfied were you? How did you feel? What did you like/dislike?

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