Are Cine Present simple and present ett) tS A Revision PETE Complete the sentences with expressions from the box. value for money luxurious timeless well-made topofthe range durable inexpensive cool reliable stylish fashionable sexy A product that does not wear out is is attractive and has style is .. is cheap is does not break down is . remains beautiful and does not become old-fashioned is . is modern and desirable is +a word used especially by young. people. 7 is attractive in an exciting, glamorous way is .. 8 gives you a lot of features and is good quality in relation to its price offers aueene 9 is manufactured well and assembled to a high standard is 40 is the best model in a range, or in relation to competitors’ product ranges, is 41 is popular for a short period of times... 22 is very expensive, comfortable and beautiful iS wsersssnne The director of a supermarket chain is talking. Complete what he says, using the present simple or present continuous form of the verbs in brackets. We usually we customers .* open) about ten new stores every year, but this year (only build) five, This summer the weather is terrible and > (not buy) a lot of summer clothes. Normally we 4 (ell) a lot of shorts, T-shirts and so on when the weather is hot. Usually, | . 5 (Go to see) one of our stores every week. But this is a difficult period and currently | (visit three stores a week. I's not every day that we 7 (get) the chance to buy a chain of stores abroad, but currently we. (negotiating) to acquire a French chain. |.. 2 (not lke) golf but, because of the French negotiations, | (playa lot of golf at the moment. The real decisions are made on the golf course! | .* (fead) a lot of books about leaders from history. At the moment, | * (enjoy) a very good book about Napoleon,mic Rrericae Complete the text with the correct British English alternatives. ‘My last overseas business trip was a pleasure from start to finish. | got to the irport i record time ~ there was no traffic on the ..? was almost empty, and | parked very easily. | had an class ticket, but they upgraded it to first class! My... and heavy, but they didn’t make me check it in, When we arrived the ... 5 station was closed and there were no taxis, but | saw from the ss... there was a bus leaving for the su. ». The car “was quite big swe that wwe? immediately. The bus dropped me right in front of my hotel. | checked in and took the expreSS escnnue®tO MY room on the 3oth floor. What a view! 1) freeway 2a) pound 3.) economy 4a) handbag 5a) subway 6a) schedule 7) city centre Ba) elevator b) motorway 4) pool 'b) economic b) hand luggage b) underpass b) timetable 'b) downtown area b) riser Owatermay 4) runway ©) park d) port | economist 4) economics © carry-in luggage d) carry-on luggage underground 9 timeplan hometown upper 4) underway 4) timesheet 4) city focus d) lift HE) You organised the conference at the Modern Hotel for your conference but it did not go well, for the reasons given below. Write a letter (150 to 200 words) to the manager of the hotel complaining about the problems you had and asking for a discount on the bill. Suggest a figure for this discount. * Restaurant slow service (give an example) * Conference facilities ~ equipment out of order (give a percentage) ‘+ Swimming pool — closed some days (give number of days) *+ Satellite TV- only French-language channels available * Disabled facilities —some facilities not accessible (one of your delegates was in a wheelchair) ‘* Smoking ~ many guests (not your delegates) smoked in non-smoking areas 3 Organisation Areca Match each noun in columns to two of the nouns in column 2 to make word partnerships. worausune business. management sales labour company trade consumer research, information computer a) leaders a) game a) top a) relations a) car a) union a) people a) firm a) flow a) crash ») park b) car b) team )-intensive b) crown b) talks b) power ») products b) computer b) screen work level O target manager culture boss ©) products ¢) results Oage fingerboard (e_Unit A Revision eid Look at the case study on pages 28 and 29. In the end Auric Bank chose Resource PLC. A year later, a manager at Auric Bank writes a letter to them. In most of the lines 1 to 5 there is one extra word that does not fit. One or two of the lines, however, are correct. IFa line is correct, put a tick in the space next to that line. If there is an extra word in the line, write that word in the space. Trevor Samuels Resource PLC 700 New Church Street 8001 Cape Town South Aftica 27 July 200. Dear Mr Samuels ‘1m writing to congratulate you on the service you have done provided in the last year. Our survey shows that customers are mare satisfied than before. 90 percent of them say that your agents answer on the phone promptly and have all the information that they need to deal With of thelr calls efficiently. 92 percent say that your agents are polite and friendly and easy to understand, Please to see the enclosed report for more of the survey findings all very positive! Looking forward to continuing cooperation between our two organisations! Yours sincerely Leila Lombard Leila Lombard Your company chose one of the other organisations on page 29. A year later, the contract with them is not going well. Write a letter (80 to 100 words) to the organisation, ending the contract and giving the reasons for this. TE Ce ula cad in brackets. Pesce) Complete the text with the past simple or present perfect forms of the verbs This year the Lamda agency... * (have) catastrophic results. The past six months especially wanes? (be) the worst period in its history. The founder, John Lamda, > (open) the agency's first office in 1968 in Madison Avenue with his brother Mark. John .. «(deal with the clients and Mark snsnsnsnn 5 (work) on the creative side, The number of employees « (increase) to 5,000 ten years ago, working in 25 offices worldwide. John Lamda takes up the story: ‘One day Mark and I... .7 (have) a big argument about a client and he (leave) the agency. He (take) a lot of clients with him. We ...eume® (not speak) to each other since.” The Lamda agency «rs # (Go) downhill ever since. Employee numbers » (fall) to around 50 today. Over the last ten years, John. (Close) al the offices except the one in New York ‘As John Lamda freely admitted when | spoke to him yesterday: ‘Mark’s new agency. ..# (do) very well over the last ten years. He .. * (run) some brilliant campaigns. He’s doing so well... » (regret) our argument ever since that terrible day ten years ago!”Unit A Revision Perera Match the two parts of these sentences. 1 The company has created eight ‘service regions’ _a) graded with the installation of new electrical tode- systems on tracks and stations. 2 Train services have been up- b) launched, but they still didn’t sell, 3 Of million unemployed adults, 5 million tack ©) centralise management and improve customer the basic skills to be re- services. 4 Smith Software is having to down- 4) locating from Washington DC to Chicago. 5 The technology division will also become a ) trained for hi-tech jobs, Separate business and is re- ) size, and will cut programming and sales jobs 6 The European Union Is trying to de- worldwide by about 13 percent. 7. The products were redesigned and re- 8) regulate the European airline market, but a lot of uncompetitive airlines remain. UE Ee Cue) Complete the description with expressions from the box. recession share price debt stock market__—_invest ment. forecast bankruptcy dividend revenues Ithas been a disappointing year for Smithson, and our for the next six months is that things will get even worse. In the UK, Smithson made a loss of £50 million on... of £4 billion and because of a continuing + in the Asian economy and slow economic growth in Europe, profits from abroad, where Smithson has most ofits activities, have also continued to fall. Reflecting this performance, which was much worse than expected, the . “fell 30 percent to 16.1 p on the London 5 yesterday. OF course, there is no question Of a...» this year, and shareholders are becoming increasingly angry. Smithson plans to reduce its 7in plant and equipment over the coming two years as part of its effort.to return to profitability. In any case, Smithson would be unable to borrow more in order to invest: the company has increased its sv. ® BY 90 percent over the last three years, and may soon be unable to make repayments - the lenders are becoming very nervous. if things go on as they are, there is a real risk that Smithson will face . > before long. Complete the graph using the information on page 66. Profits (Em) Years ago hisyea 40 65,(unita Ten years ago, Smithson made a profit of £10 million. Its products were in great demand and, over the next three years, its profits rose to £35 million. Profits then levelled off for two years, remaining at the same level. There was a slight drop in the following year to £33 million, before profits started rocketing again. They tripled to reach £100 million two years ago. It was then that ‘Smithson’ troubles started. Profits plummeted to only £7 million last year, and this year Smithson made its first ever loss, of £50 million. GERTaTers Aer Te lag Complete the table. | Verb Noun 2 exhibit exhibition, exhibitor | 2 launch 3 persuade * | promotion publicity ek a 8 sponsor | 9 target Look at the case study on page 52. Focus got the contract for the campaign for sports cars. This e-mail is from the Marketing Manager at the client company to the Campaign Director at the agency. In most of the lines 1 to 5 there is one extra word that does not fit. One or two of the lines, however, are correct. Ifa line is correct, put a tick in the space next to that line. Ifthere is an extra word in the line, write that word in the space. Anne, ‘A.quick message to say that our campaign has started very well. The idea of puting ads into *.. business magazines read by a men in their 50s was excellent, Alot of our customers are *.. nostalgic for ZG models of the forty years ago, and now they have the money to buy one! We > Now need to look more closely at the potential market among younger men. This is some one « of many points we should discuss at our first review meeting a next week, | think. 5 Regards Henry _ 66]Unit A Revision Hs Focus also got the contracts for the perfume and the restaurant chain. Write an e-mail (90 to 100 words) from the marketing manager at ONE of these two companies to Anne Fontaine, discussing the initial results of the campaign (goad or bad), giving reasons for this success or failure. 7 Cultures ERE s Look at this advice for businesspeople about moving from the UK to another obligation and country. Choose the correct alternative from the brackets. necessity 1 itors (must / don’t have to) register with the police within one week of arriving, Anyone who does not can be fined $1,000. 2 Itis very difficult to find somewhere to live. You will probably (must / have to) live ina hotel for the first few weeks while you find somewhere. 3 UK citizens (mustn’t / don't have to) register at the British Consulate but doing so will help the consul to assist you if you get into trouble. 4 You (shouldn't / mus®) carry your passport with you at all times. The police carty out frequent spot checks. 5 Visitors and residents (don’t have to / mustn't) go near military installations, especially when carrying a camera. You (mustn’t / should) photograph military aircraft or warships. 6 You (must / don’t have to) be very careful when driving. The roads are extremely dangerous. 7. Street crime is very rare, but you (should / shouldn't) be aware at all times of what is going on around you. 8 You (should / shouldn't) learn some common expressions in the local language. Very few people outside the capital speak English. LUTTE © You move to the country mentioned in the previous exercise. You are Marketing Manager for a consumer goods company. A colleague in your home country is going to join you to work with you in the same country. Write an e-mail (about 250 words) to them to give advice about the cultural dos and taboos in the areas of: timing * greetings and polite conversation * business cards * smoking gifts * entertai ing at home and out le