Dominic Silvas

Product Manager
Contact Experience
(202) 288-40991 T-Mobile – Product Manager, Technical
Silvasdominic@gmail.com Bellingham, WA
● Created a focus group to trend customer sentiment for a new
product and presented the findings to senior leadership, who, as
Education per my findings, adjusted product goals resulting in saving the
Western Governors company ~$9M.
● Collaborated weekly with leadership of all levels about current
University-
market trends and how to address them, resulting in reduced effort
Computer Science, est. Aug in GTM for products.
2024 ● Consulted with cross functional teams about what areas need to
be addressed for our customer service teams, designed, and
implemented 3 new training documents which reduced onboarding
time.
Skills ● Identified a need within our non-English speaking markets and
 Highly Experienced in organized a cross functional team to create a new process for
Microsoft Office, caring for this market. Foreign Language Support achieved a 10
point NPS gain within the target markets within the first 60 days.
SharePoint, Flow,
Power BI, JIRA T-Mobile – Customer Experience
Bellingham, WA
 Superior Product and ● Launched a new process for frontline teams through Power
time management Automate and SharePoint to quickly resolve customer issues with a
skills long turnaround time, increasing call efficiency for these call types
by 20%
 Excellent Data Driven ● Planned, developed, tested, deployed, and maintained multiple
Storytelling web applications resulting in decreased effort and better tracking
reducing frontline response time.
● Served as a key SharePoint designer and system manager,
 Customer and Process
ensuring that all intranet sites we’re secure and were aligned to
focused with attention internal policies.
to details ● Responsible for information compliance assurance, making sure
that only authorized users were given access to sensitive areas of
 Strong interpersonal the network, as well as ensured that they were fully certified
and collaboration skills beforehand.
with quick buy in from
cross functional teams
Accomplishments
Other Work History PEAK 2019
 Best Buy – CX PEAK is a nomination only award at director level for embracing
Experience the spirit of the company and bringing about major change within
 US Navy - ET the enterprise. PEAK is the highest award at T-Mobile. Was
awarded for creating major change within the organization and
producing new changes at an enterprise level, as well as industry
shifting projects.
Winners Circle 2018
Individual performance recognition. Awarded to the top 1% of
employees for performing above and beyond their individual roles.