Ever worked with a challenging client? Who is adamant & rigid?

About the design,

requirements, process or timelines. What was the situation & How did you tackle it?

Sometimes we do get that unfortunate project (fortunately there is much to learn

from it) where the client is uncompromising – they think they are Google who knows
everything OR just that you are a labor working for them.

• Don’t panic. Don’t react. Instead respond. Think it through what client is
demanding & analyze your options at hand.
• Consult your seniors on how to handle the situation.
• Be flexible in accommodating client requests, to whatever extent possible. Two
adamant sides won’t solve the problem.
• Pull in subject matter experts to talk it through with client, hoping that he/she
will at least listen to the respective SMEs.
• Maintain a balance between your team & the client. No one should suffer for the
other.
• Report it to the higher management to take care at their level.
• We are no laborers. Clear it with the client or else say No.

Guess there are so many different ways to either make it or break it.