Professional Documents
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No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,
translated into any language or computer language, in any form, by any means, electronic, mechanical,
optical, chemical, manual, or otherwise without prior written consent of Cadwell Industries, Inc.
Disclaimer
Clinical conclusions and decisions based on the use of this product are the responsibility of the user. Cad-
well does not accept any liability or responsibility for damages arising out of the use of or inability to use
this product. This manual provides an operational summary for the Essentia system. It does not provide
clinical training. It is assumed that the user has adequate clinical training to perform neurodiagnostic
procedures.
This document may contain technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated into future revisions of this doc-
ument. Features and specifications are subject to change without notice.
Cadwell does not accept any liability for the use or misuse, direct or indirect, of this product. Users must
accept all responsibility for any results obtained by or concluded from data obtained by the products.
The user must accept all responsibility for results obtained by software from Cadwell Industries, Inc.
Cadwell also expressly disclaims all liability for direct, indirect, special, incidental or consequential dam-
ages, including but not limited to, damage or loss of property or equipment, loss of profits or revenue,
cost of purchase or replacement of goods, or claims of customers that result from the use of the Arc
Software. In no event shall the liability of Cadwell, whether in tort, contract or otherwise, exceed the
cost of the parts or products. However, you may have legal rights which vary from state to state.
Trademark Notices
Cadwell, Arc Essentia, Arc Alterna, CadLink, Q-Video, and Easy are registered trademarks and Arc Apol-
lo+, Arc Apollo Plus, CadCapture, CadSchedule, StimTroller, Synopsis, Zenith, and Zenect are trademarks
of Cadwell Industries, Inc. The absence of a product or service name or logo from this list does not con-
stitute a waiver of Cadwell’s trademark or other intellectual property rights concerning that name or
logo. Other brand and product names are trademarks or registered trademarks of their respective hold-
ers.
Cadwell Industries, Inc. reserves the right to modify, delete, extend, or improve features described
herein without notice.
Patents
www.cadwell.com/patents
Table of Contents
Copyright and Disclaimer Information 2
Disclaimer 2
Trademark Notices 2
Patents 2
Table of Contents 4
Intent, Overview, Indications for Use 6
User Guide Intent Statement 6
References 6
Arc 6
CadLink 6
EEG Hardware 6
General 6
Overview 6
Essentia Indications for Use 7
Arc Essentia Setup Instructions 8
Arc Essentia Amplifier Options 9
E1A for Private Practice 9
E3A for Brain Health Monitoring in the ICU and Long-Term Monitoring (LTM) 9
Connections and Power Instructions 10
Computer, Network, IT Security 11
Computer Requirements 11
PC Purchased from Cadwell 11
Computer Peripherals 11
Configuration of Non-Cadwell Supplied Computers 11
Arc Reference Documents 11
Network and Storage Requirements 11
Antivirus Software and Disk Encryption Software Applications 12
Authorized User Access 12
Essentia Cybersecurity 12
Arc Application Instructions 13
Opening and Closing Arc Software 13
To Open the Arc program 13
To Close the Arc program 13
Subsequent operation after interruption and recovery of power lasting 30 seconds or more: 13
Essentia Setup Verification 14
Starting a New Recording 14
Reviewing the Recording 16
Additional Help Resources 17
Generating Reports 18
Narrative Resolver 18
Report Generation Controls 20
Release Note Reference 21
General Warnings and Cautions 22
Symbols and Meanings 25
Date of Manufacture 27
Year and Month of Manufacture 27
Essentia Essential Performance 28
SpO2 Essential Performance 28
Maintenance Information 29
Factory Calibration 29
Essentia Specifications and Operating Environment and Limits 29
Regulatory Classification Information 29
Type of Protection against Electric Shock 29
Degree of Protection against Electric Shock 29
Mode of Operation 30
Safety 31
Essentia Electromagnetic Emission and Immunity to Electromagnetic Disturbances 34
Essentia Cleaning Instructions 38
Disposal of Equipment 39
Warranty Information 39
Electrode Catalog and eStore 39
Customer Support and Contact Information 40
US Customers 40
Service Support 40
Application Support 40
International Customers 40
EU Importer 40
Remote Assistance 40
This manual is a basic guide to installing and operating your Cadwell system. Please refer to the fol-
lowing information sources for more detail on operating and servicing your product.
References
Arc
Arc Help File
369045-934 Arc Installation Instructions
369045-810 Arc Software Release Notes
100870-623 Arc System Configuration Document
369045-623 Installation Instructions for Arc Language Files
CadLink
369044-620 CadLink User Manual
369044-623 CadLink HL7 Interface Manual
369044-624 CadLink System Configuration
369044-625 CadSchedule User Manual
EEG Hardware
100870-931 Arc Essentia Spec Sheet
General
308014-000 Minimum Computer Specifications
Overview
The Essentia can be configured in a portable laptop computer, tablet, or desktop PC version. Laptops,
tablets, mini-towers, LCD monitors and all-in-one PCs are available from Cadwell.
Two versions of the Arc Essentia are available. The Essentia E1A is designed for simple EEGs in a private
practice setting. The Essentia E3A is intended for long-term monitoring (LTM) and epilepsy monitoring
(EMU), and for brain monitoring in Intensive Care Units (ICU). The Essentia E1A and E3A have an LED top
panel on the amplifier to allow for impedance checking, electrode continuity check and to continue
recording. See the Essentia Amplifier Configurations section below for more details. All versions come
equipped with a photic to perform activation procedures.
Thank you for selecting the Cadwell Arc Essentia system! It’s time to unpack the contents of your sys-
tem. As you unpack, please carefully check to make sure the contents of the shipping box match the
packing slip.
NOTE: DO NOT discard any boxes or packing material until you can account for all items on the packing
list.
NOTE: If you purchased your computer from Cadwell, all necessary Windows® and Arc software are pre-
installed on your computer. There is no need for you to install any software. Please store media that
shipped with your system in a secure location. These were included as a back-up copy only. Laptop com-
puters may require you to make backup CDs for the computer.
NOTE: If a computer is purchased from a source other than Cadwell, the Windows Operating System
must be properly configured, Arc Software must be installed and the software license activated. Refer to
the Configuration of Non-Cadwell Supplied Computers sections below for detailed instructions.
Please check for any optional items you may have ordered. These may include, but are not limited, to
the following:
The E1A option provided storage rates of 250 and 500 Hz, electrode continuity check, and accom-
modates EEG studies in a private practice setting. The E1A has black protective bumpers. The Essentia
E1A has an LED top panel on the amplifier to allow for impedance checking, electrode continuity check
and to continue recording.
E3A for Brain Health Monitoring in the ICU and Long-Term Monitoring (LTM)
The E3A option provides storage rates of 1000 Hz and 2000 Hz for continuous EEG monitoring in the ICU
and LTM. Additional features not provided in the E1A version include USB SpO2 (contact Cadwell for
device availability) and continuous impedance capabilities. The E3A has orange protective bumpers. The
Essentia E3A has an LED top panel on the amplifier to allow for impedance checking, electrode con-
tinuity check and to continue recording.
Refer to the Minimum Computer Specifications document (PN 308014-000) for current requirements.
NOTE: Installing Arc software on operating systems and computers that are not recommended
by Cadwell is not only considered unsafe, but will be unsupported by Cadwell and may void any
equipment or software warranty.
Computer Peripherals
Cadwell also makes available accessories and PC-related interface and peripheral devices such as an
external keyboard, mouse, speaker, printer, camera, and interconnection cables for the customer as
desired.
NOTE: If a computer is purchased from a source other than Cadwell, the Windows Operating Sys-
tem must be properly configured, and Arc Software must be installed and activated.
Cadwell applications using CadLink Server can be successfully configured in a multi-hospital setting.
CadLink is designed to allow users to review data from home, office, lab, or anywhere an internet con-
nection can be made. It is important that your configuration suits your networking infrastructure. The
two important connections are the network between the user systems accessing the data and the
CadLink Server, and between the CadLink Server and the data storage location. If the data folders are
using a network location, then the CadLink Server service needs to run under an account that has access
to those locations.
Essentia Cybersecurity
To help address unwanted access or intrusions into Essentia, the following are highly recommended:
l The use of complex passwords.
In the event of a virus or malware alert and/ or unwanted access or intrusions into Essentia, the fol-
lowing are highly recommended:
l Physically disconnect the computer from the network.
2. Select an appointment from the Scheduled Appointments window or create a new one (auto-
selected when launched), then select the type of study that you would like to test from the but-
tons provided above the Scheduled Appointments window.
NOTE: If CadSchedule and/ or HL7 are not installed, the Scheduled Appointments section of the
window will not appear, click on the study type button to begin a recording.
4. Once the study is ready to begin, click the button at the upper left.
5. If a photic is connected to the system, select the photic icon from the top toolbar: Select
the Test button and verify that the photic flashes once.
2. Highlight the patient recording that needs to be reviewed and select the file open icon or double
click the patient entry to open the recording for review. To aid in more quickly locating the
desired patient, the header of each column is a search field. Type in the fields to dynamically filter
down the list to find the desired recording. Again, once the recording is highlighted, select the
open icon or double click and the trace window will display. The refresh icon at the bottom of the
panel allows the user to force a refresh of the review records list.
3. The record will open and review can begin. If video was recorded, click on the button to add a
video window to the view.
Release notes (369045-810) can be found in the Documents folder on the software installation disc
(369045-200).
For more information on how to use the Arc software application and equipment, please refer to
the Arc Help Topics. Whenever the Arc application is open, select the question mark at the upper right,
then select Help to access the Help Topics.
Generating Reports
To generate a report in Arc, go to the Studies tab of the application and open a record for review. Select
the icon from the top toolbar, the Select Report window will appear. The user highlights the
report that they would like to generate on the open file and clicks on the Select key.
*note: CadReport allows users to customize their own reports with ease.
Narrative Resolver
l Check the box next to the paragraph that the user would like to have included in this particular
report.
l If there are selection lists associated with that paragraph, then the paragraph resolver will
appear. Mark the selections that apply.
l If the wrong selection was made in the paragraph resolver, then the user can select the Reset but-
ton and make selections again.
l If the user does not want to include any selections with the paragraph for that particular report,
then select Skip. This will remove the selection entirely from the paragraph.
l If multiple selection lists are associated with the selected paragraph, then the user can select
Next to advance to the next selection list in the paragraph.
The Narrative Resolver includes all narratives created for the selected report. The user can navigate
through the narratives and answer them in any order.
l Once the user has completed all paragraphs/ narratives that they would like included in the
Insert My Signature: Select this option to insert the current logged in Arc user's signature. The signature
will insert at the current position of the cursor in the report. If there is not an associated signature for
that user a prompt will appear. To associate a signature, navigate to the users section in the Admin-
istration panel of Arc.
Insert Other Signature: Select this option to associate an Arc user's signature other than the user who is
currently logged in. When this option is selected, the below User Authentication window appears.
Select the User Name from the list and enter the password, select Authenticate. That authenticated Arc
user's signature will then be inserted at the current cursor position in the report.
Save as PDF: Check this box to have the generated report automatically save as PDF.
Save and Exit: Select this option to save the report and exit report generation. The report will be shown
in the associated documents list for the patient recording.
Exit without Saving: Select this option to exit the report generator without saving the currently gen-
erated report.
optionally viewed at the end of the installation. Alternatively, see the Arc Help file (click the in Arc).
23. The intended user should be trained in the recognition of clinical ictal behavior and EEG pattern
recognition. The user should be able to recognize the difference between signal artifact and valid
bio-signals caused by movements, interference, or misplacement of sensors or electrodes in dia-
gnosis and treatment of neurological diseases. The user should possess knowledge of elec-
trophysiology, including instrumentation, quantification, and statistical analysis. This manual
provides an operational summary for the Arc system. It does not provide clinical training. The
proper use of this device, for its intended use, can only be assured once all instructions have been
read and understood. User manuals, operator manuals, etc. are provided in English. Translations
will be provided based on local language requirements. Contact Cadwell with Arc operational
questions.
24. Do not use the system in an MRI environment.
25. Use only Cadwell authorized cables and accessories.
26. The system is not designed to operate in an explosive environment.
27. A possible loss of data can occur if acquiring data on a machine that has a network data folder.
28. Do not immerse the amplifier, remote input box, power-communications module, flash stim-
ulator, and system cables in liquid.
29. Do not use power strips with the system unless they are connected downstream of an isolation
transformer.
30. The system is designed to be used with one patient at a time. Do not connect multiple patients to
one amplifier.
31. Per the sensor manufacturer, circulation distal to the pulse oximetry sensor site should be
checked routinely. The site must be inspected every 8 hours to ensure adhesion, skin integrity
and correct optical alignment. If skin integrity changes, move sensor to another site.
32. Use only Cadwell recommended pulse oximeter sensor. Use of other sensors will result in
degraded performance or incorrect results.
33. Excessive movement may cause interference or affect accuracy of the SpO2 measurement.
34. A functional tester cannot be used to assess the accuracy of a pulse oximeter probe or a pulse oxi-
meter monitor.
35. Pulse oximeter equipment measurements are statistically distributed, only about two-thirds of
pulse oximeter equipment measurements can be expected to fall within +/- Arms of the value
measured by a CO- oximeter.
36. Misapplication of a pulse oximeter probe with excessive pressure for prolonged periods can
induce pressure injury.
37. Responsible organization and/ or operator needs to verify the compatibility of the monitor,
probe, and cable before use, otherwise patient injury can result.
38. Only the following probe and sensor (Nonin 8000 SS, SM, SL, and 3012LP XPOD) are intended to
be used with the Cadwell EEG system.
39. The Cadwell Oximeter is not intended to be used as a critical care decision device. It acquires sec-
ondary oximetry data for long-term analytical decisions and is intended to be used in combination
with EEG acquired information.
40. Do not connect items which are not specified as part of or for use with the Arc system.
41. When attaching the electrodes to a patient, verify that the subject will not become entangled in
the wires. Cadwell offers multiple lengths of cable to accommodate different clinical applications
and patient sizes.
42. Do not allow the electrode wires to wrap around the patient's neck.
43. Never place an isolation transformer on the ground.
Any serious incident that has occurred in relation to the device should be reported to the man-
ufacturer and the competent authority of the Member State in which the user and/ or patient is
established.
IP22 Designates the level of ingress protection of an electrical enclosure against IEC 60529
intrusion of either solid objects, dust, or moisture1
Warning, electricity ISO 7010-
W012
1The first digit “2” designates ingress protection of objects 12.5 mm or larger; for example, fingers or
similar objects. The second digit “2” indicates protection against dripping water when the enclosure is
tilted at an angle up to 15° from the normal position.
Date of Manufacture
Year and Month of Manufacture
The year and month of manufacture, format YYYY-MM, can be derived from the device serial numbers
found on the Essentia device label(s) as follows:
XXXXXX | XX | X | X | XX | XX | XXX
For example, the following serial number equates to date of manufacture 2017-08 (YYYY-MM)
XXXXXX | XX | X | X | 08 | 17 | XXX
The Essentia EEG system complies with all the essential performance requirements stated in IEC 60601-
2-26:2012, namely:
• Cadwell Industries, Inc. will verify essential performance during any preventative maintenance or ser-
vice routines.
• The user can verify essential performance requirements using the test procedures and pass/ fail cri-
teria outlined in Section 201.12.1.101 of IEC 60601-2-26:2012.
HIPAA Compliant access rights and auditing are included with the software. Each time a patient file is
accessed, the user ID is added to the user channel events. Events are auto-detected and stamped with
the user ID.
The SpO2 accuracy of the pulse oximeter is the root-mean-square difference of less than or equal to 4.0
% SpO2 over the range of 70 % to 100 % of SaO2. Accuracy determination is in accordance with ISO
80601-2-61, sub-clause 201.12.1.101.1
Pulse rate accuracy is stated as the root-mean-square difference between paired pulse rate data recor-
ded with the pulse oximeter equipment and with a reference method. Accuracy determined in accord-
ance with ISO 80601-2-61, sub-clause 201.12.1.104.
Maintenance Information
Factory Calibration
It is recommended to have Essentia EEG Systems calibrated annually. The Essentia system is calibrated
at Cadwell Industries, Inc. No additional hardware calibration is needed.
Regular preventative maintenance never involves access to the interior of the Essentia system. It
involves regular inspection and cleaning of Essentia components.
service routines.
l The user can verify essential performance requirements using the test procedures and pass/fail
The Arc Essentia meets the following internationally recognized safety standards for Medical Electrical
Equipment:
l IEC 60601-1: 2012 General Requirements for Basic Safety and Essential Performance
l CSA C22.2#60601-1: 2008 (CB Scheme) General Requirement for Basic Safety and Essential Per-
formance
l IEC 60601-1-2: (2014) Collateral Standard – Electromagnetic Compatibility
l IEC 60601-2-26:2019 Particular requirements for the basic safety and essential performance of
encephalographs
l IEC 60601-1-6:2010 (Third Edition) + A1:2013 Collateral Standard: Usability ISO 80601-2-61:2011
Mode of Operation
l Continuous
Safety
SAFETY REQUIREMENTS & ALLOWABLE IEC 60601-1-1 SYSTEM CONFIGURATIONS
GENERAL DISCUSSION
The application of modern electronic technologies in medical practice has led to systems of medical and
non medical electrical equipment being used together for the diagnosis and monitoring of patients.
MEDICAL ELECTRICAL EQUIPMENT complying with IEC 60601-1 such as Cadwell equipment and accessor-
ies are often connected to other, non medical electrical equipment such as computers and printers.
Non-medical electrical equipment may fully meet the requirements applicable in their specific field, but
may not comply with isolation or leakage requirements for MEDICAL ELECTRICAL EQUIPMENT and
thereby impact the safety of the entire MEDICAL ELECTRICAL SYSTEM.
The following configurations ensure that combinations of Cadwell devices and non-medical electrical
equipment comply with the electrical safety requirements for MEDICAL ELECTRICAL SYSTEMS.
SYSTEM REQUIREMENTS
Any SEPARATING TRANSFORMER (ISOLATION TRANSFORMER) incorporated into a MEDICAL ELECTRICAL
SYSTEM to meet the requirements herein must be approved to IEC 60601-1.
Non medical electrical equipment used in MEDICAL ELECTRICAL SYSTEMS must meet their respective IEC
electrical safety requirements, i.e. IEC 60950 for computing devices.
ENCLOSURE LEAKAGE must not exceed 500uA in any SINGLE FAULT condition within the PATIENT
ENVIRONMENT.
DEFINITIONS
1. MEDICAL ELECTRICAL EQUIPMENT: Electrical equipment, provided with not more than one con-
nection to a particular supply mains and intended to diagnose, treat, or monitor the patient
under medical supervision and which makes physical or electrical contact with the patient and/ or
transfers energy to or from the patient and/ or detects such energy transfer to or from the
patient.
2. MEDICAL ELECTRICAL SYSTEM (SYSTEM): combination of items of equipment, at least one of
which must be MEDICAL ELECTRICAL EQUIPMENT and interconnected by functional connection or
an ISOLATION TRANSFORMER.
3. PATIENT ENVIRONMENT: any volume of space (area) in which intentional or unintentional contact
can occur between PATIENT and parts of the SYSTEM or between PATIENT and other persons
touching parts of the system. For practical purposes this is an area 1.5 meters or 5 feet beyond
reach of the patient.
4. MEDICALLY USED ROOM: the room in which the PATIENT ENVIRONMENT is located.
5. SEPARATING TRANSFORMER: medical ISOLATION TRANSFORMER designed to limit transfer of
unwanted leakage current and allow non-IEC 60601-1 devices to be located in the PATIENT
ENVIRONMENT.
6. SEPARATING DEVICE: a component or arrangement of components with input parts and output
parts that, for safety reasons, prevent a transfer of unwanted voltage or current between parts of
the MEDICAL ELECTRICAL SYSTEM.
7. FIXED MAINS OUTLET: permanently installed (hard wired) grounded outlet in a facility.
8. MULTIPLE PORTABLE SOCKET OUTLET (power strips): a combination of two or more socket-out-
lets intended to be connected to, or integral with, flexible cables or extension cords.
9. SINGLE FAULT: Condition in which a single means for protection against a safety hazard in the
SYSTEM is defective or a single external abnormal condition is present.
Contact Cadwell Industries, Inc. Quality/ Regulatory Department with any questions regarding these
requirements.
Portable and Mobile RF communications equipment can affect medical electrical equipment.
Use of accessories and cabling other than those specified below, with the exception of those sold by Cad-
well as replacement parts, may result in increased emissions or decreased immunity of the Essentia sys-
tem.
Table 1
Recommended separation distances between portable and mobile RF communications equipment
and the Cadwell Essentia
The Essentia system is intended for use in an electromagnetic environment in which radiated RF dis-
turbances are controlled. The customer or the user can help prevent electromagnetic interference by
maintaining a minimum distance between portable and mobile RF communications equipment (trans-
mitters) and the system as recommended below, according to the maximum output power of the com-
munications equipment.
Rated maximum output power of Separation distance according to frequency of transmitter m
transmitter W 150 kHz to 80 MHz 80 MHz to 800 MHz 800 MHz to 2.5 GHz
NOTE 1 At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.
NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by
absorption and reflection from structures, objects and people.
NOTE 3 Field strengths from fixed transmitters, such as base stations for radio (cellular/ cordless) tele-
phones and land mobile radios, amateur radio, AM and FM radio broadcast cannot be predicted the-
oretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an
electromagnetic site survey should be considered. If the measured field strength in the location in
which the Essentia system is used exceeds the applicable RF compliance level of IEC 60601-1-2:2014,
the Essentia system should be observed to verify normal operation. If abnormal performance is
observed, additional measures may be necessary, such as reorienting or relocating the system.
Perform cleaning and disinfection procedures on a per-use basis in compliance with your company infec-
tion control policy to ensure the safe operation of your Essentia system. As you clean, visually inspect
the instrument and its components for damage or wear. Contact Cadwell if you notice damage to the
exterior of the instrument. Do not attempt to service or repair damaged or inoperable equipment. If you
suspect a problem, contact the Cadwell Service Department at 800-245-3001.
While the Essentia system has been carefully designed and manufactured to be as reliable and durable
as possible, regular cleaning and inspection of the system components can help the long term, trouble-
free operation of the system. Do not use abrasive cleaners. Try to avoid extremes of physical stress such
as dropping the unit or exposing it to extreme temperatures.
Cadwell recommends that you refer to the AAMI Standards and Recommended Practices for Ster-
ilization in Health Care Facilities, or equivalent standard text for detailed disinfection instructions.
These standards may be ordered by calling the Association for Advancement of Medical Instrumentation
at (703) 525-4890. www.aami.org
The Essentia amplifier and recorder, Photic Stimulator, Microphone, Patient Event Button, harness,
zippered pouch, and cables may be disinfected with an intermediate level surface disinfectant, but cer-
tain cleaning agents may have a degrading effect on your equipment. The following list indicates clean-
ing products recommended by the plastic manufacturer as not causing degradation of the plastic
housing:
l Clinell Universal Wipes
l Hand Soap
l Isopropanol 70%
l Sani-Cloth Bleach
l Sporicidin
l Super Sani-Cloth
l Windex (blue)
The use of the following cleaners/ disinfectants may cause degradation of the plastic housing:
l Acetone
l CaviCide
l CaviWipes
l Clorox Disinfecting Wipes (lemon)
l Formula 409 Cleaner Degreaser
l Envirocide
l Oxivir TB
l Sani-Cloth HB
l Sani-Cloth Plus
l Sani-Cloth AF3
l Virex TB
Follow product specific disinfectant instructions found on labels. Keep all cleaning fluids away from elec-
trical connectors. Do not let solutions seep inside the unit.
Disposal of Equipment
At the end of product life, please decontaminate the equipment before decommissioning.
Please dispose of equipment under the regulatory requirements of your country. Packaging materials
may be re-used. For the EU, disposal has to take place in conformance with the WEEE directive
(2012/91/EU).
Warranty Information
Refer to Cadwell warranty document 829001-000 Cadwell 1-Year Warranty and Service Information that
shipped with your system for details.
For equipment warranty details and extended service package information, please see Cadwell's Terms
of Service at www.cadwell.com/terms
US Customers
Phone: 1-800-245-3001 or 509-735-6481
Fax: 509-783-6503
Service Support
Monday - Friday, Pacific Standard Time (PST)
Normal business hour: 6:30 a.m. – 5:00 p.m.
For service-related issues, phone support is provided free of charge for the life of your instrument
service@cadwell.com
Application Support
Monday - Friday, Pacific Standard Time (PST)
Normal Business Hours: 6:30 a.m. – 5:00 p.m.
24/7/365 support available for PSG, EEG, and EMU.
Call Application Support if you experience difficulty after troubleshooting a problem.
applications@cadwell.com
International Customers
Please contact your distributor directly or email at International@cadwell.com
EU Importer
Cadwell Europe GmbH
Maximilianstr. 54
80538 Muchen, DE
International@cadwell.com
Remote Assistance
Remote assistance and troubleshooting is available for systems under warranty or service contract. With
your permission, a support technician can establish a secure connection to your Cadwell instrument via
the internet.
Please call the service department or application support department. A support or service technician
will verify your account information and guide you through the steps to begin a remote assistance ses-
sion.