Email Etiquette:

1)Simplified Sentences- Have a good mix of Sentences-- Independent and Compound

Clauses. IMPORTANT: ALWAYS ENSURE THEY ARE EASY TO UNDERSTAND.

Good Rule of thumb: Adopt the KISS acronym- Keep it short and simple

2)Think of who your reader is going to be- Is it a colleague, a client or your boss?

Should the email be informal or formal? Most business emails these days have a

neutral tone

Informal-Thanks for emailing on 15th February

Formal-Thank you for your email dated 15th February

Informal-Sorry, I can’t make it

Formal-I am afraid I will not be able to attend

Informal-Can you?

Formal-I was wondering if you could?

3)Be careful of Grammar, Punctuation, Capital Letters, and Spelling.

4)Think about how Direct or Indirect you want to be?

Direct-I need this in half an hour.

Indirect and Polite-Would it be possible to have this in half an hour?

Direct-There will be a delay.

Indirect and Polite-I’m afraid there may be a slight delay.

Direct-It is a bad idea

Indirect and Polite-To be honest, I’m not sure if that would be a good idea