Andrea -Good morning, Bloommy Bakery to serve to you, how can I help you?

Claudia-Hello, I´m phoning about my latest order, I have an issue with the cake I ordered.

Andrea: Oh, I’m sorry to hear that, is there a problem, could you tell me what´s wrong with your
order, please.

Claudia: I order a cake for a wedding, but I receive a cake for a baptism.

Andrea; I apologize for the mistake, maybe the delivery service sends the wrong adress. Let me
translate your call to the delivery area.

Claudia: Thanks.

Natalia: Good morning, Bloomy bakery delivery, my name is Natalia, Andrea told me about your
problem, I check the list, and your order hasn’t been sent yet, the delivery service had the wrong
address and you have the cake from another person. We will send you the right order at this
moment, and you will receive it in a half-hour. Please give him the wrong cake, to be sent to the
right client too, please. We are really sorry for the mistake. We will sent to you a box of cupcake
for the mistake.

Claudia: Thank you so much.