CRM AT CO-OPERATIVE BANK

INTRODUCTION

How CRM works..

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Title

Services
Bank remain open all seven days

Self service counter available for customer to access their account.

Tokenless banking facility

Schemes
F or ex P M C B B a l

Flexi money

Double Decker

Title

Services
8 a.m. to 8 p.m. Personalized banking Any branch banking through core banking solution E-TDS payment Demat Mutual funds Pan card issue

C W I D M G o at n u R s h A r n E v h d T e a A e d E ri m T r a R e o u E p w s n m R e B o d s c A p f a M N at m A s K y h o D f W h a e u H u S b st n U h n A cl K d f V e h o O r o I e f S a r N m d H w m G e a d al S g h B y C

Schemes

Title

Services
R e a c h T e l e m a u s 11 hou r ban kin g ser vic es 25 seve n days work ing bran U ches d y o g F r a n

F a x o

Mo

Title
CUSTOMER CENTRIC Banks Customer BANKING Related Policies Banks Policy for Grievance Complaints raised by customers are dealt with courtesy and on time Fully informed of avenues to escalate their complaints/grievances Banks reputation and business
Bank employees will work in good faith and without prejudice

Customer Education Series

Services
Few Innovative Products and Services

Cash Pick Up

B A N C S

Ud yo

The Shamrao Vithal Co-operative Bank Ltd

Services
Any Branch Banking Banc@C all Banc@C ell Sampur na S V Full-fledged foreign exchange dealer

CRM AT SVC

BEST PRACTICE CRM

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