IT SUPPORT / HELP DESK SPECIALIST
EXPERIENCE QUESTIONNAIRE
Do you have a college degree? If so, what is you
major and when did you graduate?
How strong are your written and verbal
communication skills in English (high, mid,
low)?
Do you have a Google IT support certificate? If
not, how much experience do you have in this
area?
Do you have MD 100 and MD 101 Microsoft
certificates? If not, how much experience do
you have in this area?
Do you have experience working with Windows
and / or Macintosh operating systems? Please,
give details.
I´m a computer engineer graduated on
September 2019
My written communication is mid, and my
verbal communication is about low-mid
because on my last work I can’t improve
my English skills, working on support just
native clients.
I have about 3 years on support area, help
desk you can check all my experience and
skills on my cv.
Working as Help Desk analyst, I configure a
lot of pc, rebooting, making backups and
reinstalling the total OS, already have a
good knowledge on this area and I’m
always looking for new information about
upgrades.
About windows operating system, I work
whit this since I was 14 years old or less, so
I’m acquainted whit it.
About MacOS I have less experience but a
good knowledge about iOS because I own
apple devices since the 3 version iPhone

Do you have experience working with any
ticketing system? If so, mention which ticketing
system has you worked with before.
How strong are your communication skills
(high, mid, low)?
How strong are your interpersonal skills:
telephone, customer service, conflict
management (high, mid, low)? How much
experience do you have in this area?
Are you able to work as part of a team with
minimal supervision?
2009 and upgrading it every 2 years,
actually I have an iPhone 11 , about
MacOS on laptops and pcs I have a mid-
knowledge.
On my last job we tried to implement a
open source ticket system, but cant
because we are just 2 persons on the area
and don’t have the time to make it work so
we just work whit requirements by e mail.
Years ago, on a public company work whit
a system of tickets manual, an operator
gets the request by phone and upgrade to
the area, keeping the track of the
requirement.
My communication skills are good,
because I don’t have any problem to ask if
need more information or to tell /guide
the client about the problem and solution.
On my experience I need to manage a lot
of clients, remotely and on site, and people
of all ages, I have the patient to guide the
olders about simple requirements without
problems, I understand we all have our
ignorance about a topic.
I have experience as assistant professor
too.
Of course, I can do it without a problem,
on my last work I was working on my owns

Do you have experience and knowledge related
to current information technology products &
services? Please give details.
Are you working now? If so, where?
Are you looking for a full-time job?
Can you work according to the U.S. holiday
calendar?
When will you be available to start working?
Have you ever been arrested?
Will you be able to provide us with a police
background certificate?
Are you willing to sign a confidentiality agreement?
How much is you monthly compensation goal?
requirements and just reporting my
results.
Always trying to get in touch whit new
technology and how it upgrades every day,
as a computer engineer need to stay
updated about new services on the cloud,
new systems upgrades, new develops to
make things easier you know everything
about.
Already not working about 1 month I was
working on a textile company as help desk
analyst,
Yes that´s what I’m looking for.
I have no problem to work on your
calendar.
Immediately.
Never.
Of course, without problem.
Yes, no problem whit that.
800-1000 $