Professional Documents
Culture Documents
American Express
American Express
— Overview —
This letter mailed for over 12 years. One hundred and fifty letters challenged it before it ever got beat.
It mailed to over 280 million names. Projecting the volume of charges made by American Express card
members signed on due to this letter, you have another “billion dollar letter.”
This is an
effective
use of the
“Velvet
Cord” — a
promise of Note the
exclusivity. simple
structure.
The writer
makes a big
promise, then
goes right into
the benefits.
This letter is a
great example
of benefits over
features. The
writer shows
us how the
card gives
holders wealth
and prestige.