Chat Transcript: CHAT-3-27219056981-4: Oracle Support-33 Mins Ago (Customer Conversation)

10/12/21, 3:30 PM SR Detail
Oracle Support- 33 mins ago [Customer Conversation]

Chat initiated
Chat Transcript : CHAT-3-27219056981-4
Prabhu - Summary:
(1:51 PM UTC+05:00) Prabhu entered the chat.
(1:51 PM UTC+05:00) Prabhu: I'm getting our conversation about 3-
27219056981 ready; just a moment.

Oracle Support- Monday [Notes]

Hello Team,
Could you please let me know the SR status?

Oracle Support- Friday [Notes]

Hello Team,
Please be informed that, I'm ending my shift now and will be back to
work on 11th Monday at 06:30 AM IST (GMT+5.30) in case If you need
Quick assistance on this Service request,
then please call our global support center and ask to transfer this service
request to the next available engineer.
Our global support phone number can be found at the below link

htt // l / / t/ t t 068555 ht l
Oracle Support- Friday [ODM Action Plan]

-------------------- ACTION PLAN DETAILS BELOW---------------------
Owner (Who) the customer

------------------------------------------------------
Follow-up (When) 12-Oct-2021 03:13:13 PM

------------------------------------------------------
ACTION PLAN (What, Why) SN: Reschedule task 11-Oct-2021 15:00 for

robot replacement

Oracle Support- Friday [Customer Conversation]

Chat initiated

Oracle Support- Friday [Notes]

Hello Team,
Could you please let me know the library's status?

https://support.oracle.com/epmos/faces/SrDetail?_adf.ctrl-state=16ls6le94t_435&srDetailRelativeDateParam=true&queryModeName=Technical… 1/17
10/12/21, 3:30 PM SR Detail
Oracle Support 7 days ago [Customer Conversation]
Chat initiated
Prabhu - Summary:
(2:11 PM UTC+05:00) Prabhu: I'm getting our conversation about 3-
27219056981 ready; just a moment.
(2:11 PM UTC+05:00) Nitesh Kumar entered the chat.
(2:11 PM UTC+05:00) Nitesh Kumar accepted the invitation.
(2:11 PM UTC+05:00) Prabhu: Hello Team
(2:12 PM UTC+05:00) Nitesh Kumar: Hi Prabhu
(2:12 PM UTC+05:00) Prabhu: this SR was logged for robot issue, we can
not work in this for drive issue.
(2:12 PM UTC+05:00) Nitesh Kumar: ok
(2:12 PM UTC+05:00) Prabhu: I would request you open a new SR
(2:13 PM UTC+05:00) Prabhu: Or share the drive details and logs
(2:13 PM UTC+05:00) Nitesh Kumar: I already open the new SR for the
drive issue
(2:13 PM UTC+05:00) Prabhu: I will create for you
(2:13 PM UTC+05:00) Prabhu: Okay....
(2:13 PM UTC+05:00) Prabhu: What is SR number
(2:14 PM UTC+05:00) Nitesh Kumar: wait a minute
(2:14 PM UTC+05:00) Nitesh Kumar: SR: 3-27222495751 : SL 500 Drive
Issue
(2:15 PM UTC+05:00) Nitesh Kumar: I am trying to collect the dump logs

for the drive for not fetching any data from IBM tool
(2:15 PM UTC+05:00) Nitesh Kumar: Is there any other way to collect the
logs from library
(2:15 PM UTC+05:00) Nitesh Kumar: ?
(2:16 PM UTC+05:00) Prabhu: no option from the library end.
(2:17 PM UTC+05:00) Nitesh Kumar: Then what is the solution now
(2:17 PM UTC+05:00) Nitesh Kumar: We can stop the backup most of the
DB backups are running and we can not stop them
(2:19 PM UTC+05:00) Nitesh Kumar: Is there any other option
(2:19 PM UTC+05:00) Nitesh Kumar: I just got reply from your team ,
(2:19 PM UTC+05:00) Nitesh Kumar: Hello Team,
Did you stop the backup application services and please share the backup
application details?
I have been requesting for result of the below action plan from many
days and still have not received any update.
>> Please reboot the drive once and check the status.
>> If drive fails to recoever from the error, please check the drive bezel
and update the status. Please refer the belwo document to check the
drive bezel.
Doc Ref : SL500/SL3000/SL4000/SL8500 - CRU Replacement of Target
Bezel for IBM LTO Drive in Library:ATR:1373448.1:0 ( Doc ID
1373448.1 )
Regards,
Dheeraj
Oracle Global Customer Support
10/12/21, 3:30 PM SR Detail
(2:19 PM UTC+05:00) Nitesh Kumar: We can not stop the DB backups

(2:20 PM UTC+05:00) Nitesh Kumar: because of the Archive logs
(2:21 PM UTC+05:00) Prabhu: IF any backups running in the probamatic
drive
(2:22 PM UTC+05:00) Nitesh Kumar: In Problematic drives are not
running and showing critical alarm.
(2:23 PM UTC+05:00) Nitesh Kumar: If require I will share the session
(2:23 PM UTC+05:00) Prabhu: have to tried to reboot the drive as
requested by the case owner
(2:23 PM UTC+05:00) Nitesh Kumar: for Library checking
(2:24 PM UTC+05:00) Nitesh Kumar: Yes We have done the reboot of the
library when the robot issue occur
(2:24 PM UTC+05:00) Nitesh Kumar: And robot issue observed
(2:24 PM UTC+05:00) Nitesh Kumar: and resolved the robot issue
(2:24 PM UTC+05:00) Nitesh Kumar: after reboot
(2:25 PM UTC+05:00) Nitesh Kumar: Can we do removal of the
problematic drive online and refix it again.
(2:25 PM UTC+05:00) Prabhu: have u install IBM tool
(2:26 PM UTC+05:00) Nitesh Kumar: Yes I have been installed the tool
and scan the drive but not showing the drive in tool also
(2:26 PM UTC+05:00) Prabhu: other drive are visible
(2:26 PM UTC+05:00) Nitesh Kumar: None of the drives
(2:26 PM UTC+05:00) Nitesh Kumar:
IBM Tape Diagnostic Tool Standard Edition - Device List
Host Bus ID LUN Model Serial Ucode Changer

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
| 1 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
+----+
Scan running... | |
+----+
<[Q] Quit | Command >

10/12/21, 3:30 PM SR Detail
+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
+----+
Scan running... | |
+----+

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
+----+
Scan running... |# |
+----+
10/12/21, 3:30 PM SR Detail

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
+----+
Scan running... |## |
+----+

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
+----+
Scan running... |### |
+----+

10/12/21, 3:30 PM SR Detail
Host Bus ID LUN Model Serial Ucode Changer [#]

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
| 1 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
[S] Scan [T] Test [D] Dump [F] Firmware Update

[E] Encryption [W] Full Write [U] Tape Usage [O] Other...
[H] Help [V] Toggle View [M] Main Menu
<[Q] Quit | + | - | [N] Next | [P] Previous | Line # | Command >

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+

<[Q] Quit | + | - | [N] Next | [P] Previous | Line # | Command > S
10/12/21, 3:30 PM SR Detail

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+

<[Q] Quit | + | - | [N] Next | [P] Previous | Line # | Command >

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |
| 1 | | | | | | | | | |
| 2 | | | | | | | | | |
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+----+----+----+----+----+--------------+------------+------+------------+-+
+----+
Scan running... | |
+----+
10/12/21, 3:30 PM SR Detail

+----+----+----+----+----+--------------+------------+------+------------+-+
| 0 | | | | | | | | | |

SUNSUPPORT@SAILDSP.CO.IN- 7 days ago [Update from Customer]

Hi Prabhu,
Can you please help here to replacement of the problematic drive. We are
continuous follow up with team but still we didn't get the solution.

Oracle Support- 8 days ago [Notes]

Monitoring the library status


Hi Prabhu,
Thanks for the update..

Oracle Support- 11 days ago [ODM Action Plan]

Owner (Who) the customer

------------------------------------------------------

------------------------------------------------------
ACTION PLAN (What, Why) monitor the robot status.

-------------------------------------------------------


Hello Team,
I noticed that the following error reports from the logs, now it has run in
normal and will keep monitoring the robot status for a couple of days.
If you find any issue please let me know with the latest logs to proceed
with further action.
2021-09-30 02:36:56
Investigate Robot
HW Address: robot
Total EWI Count for robot: 15
Warning Reason(s): asynch_event robot_going_INOP
10/12/21, 3:30 PM SR Detail
Part Number: 7300850

Unique EWI messages:


Hi Prabhu,


https://tapesupport us oracle com/Splat/Frontend/log summary php?


Hello Team,
Thank you for the update.
Still, there are robot issue reports from the logs, however, the robot is
working now. We will keep monitoring the robot status for a couple of

Oracle Support- 12 days ago [ODM Data Collection]

Library Conditions
2021-09-30 02:36:56
Investigate Library
Total EWI Count: 8

Warning Reason(s): tray_serials_incomplete library_recently_rebooted
service_light_blinking service_light_blinking service_light_blinking
service_light_blinking service_light_blinking service_light_blinking
service_light_blinking
Error Reason(s):
Message(s):
Service Beacon is BLINKING: Current Health Event indicates Drive 03 in

Module 02 is operational
Module 03 is not operational
Service Beacon is BLINKING: Current Health Event indicates the Library is
degraded

Module 03 is degraded


Upload to TDS successful for the file


Hi Prabhu,
We have been checked the Library and found that robot issue has been
10/12/21, 3:30 PM SR Detail

resolved now So I request you to please hold the spare As I can see

Hello Team,
Please contact to our dispatch team,
If you wish to clarify your service delivery time or request changes,

please call Oracle Dispatch:
1) Call your local Support Center:

http://www.oracle.com/us/support/contact/index.html
2) Select language, if required
3) Select option 1 – for ‘Existing SR’


Hi Prabhu,
As discussed over chat please arrange the FE engineer with Required part
ASAP. As our backups are getting hampered.

We have also create another SR(3 27222495751) for the drive issue
Oracle Support- 12 days ago [ODM Action Plan]

Owner (Who) Assigned FE

------------------------------------------------------

------------------------------------------------------
ACTION PLAN (What, Why) I have created an on-site task 31570145 and
arranged for a visit by the field engineer to investigate the issue further.
-------------------------------------------------------

Oracle Support- 13 days ago [Customer Conversation]

Chat initiated
Prabhu - Summary:
(1:54 PM UTC+05:00) Nitesh Kumar entered the chat.
(1:54 PM UTC+05:00) Please wait while we attempt to contact the
support engineer assigned to your service request. Thank you for your
patience.
(1:55 PM UTC+05:00) Prabhu accepted the invitation.
(1:55 PM UTC+05:00) Prabhu: Hi
(1:55 PM UTC+05:00) Nitesh Kumar: Hi Prabhu
(1:55 PM UTC+05:00) Nitesh Kumar: We are getting robot issue and its
showing initialization state
(1:56 PM UTC+05:00) Prabhu: Reboot the library
https://support.oracle.com/epmos/faces/SrDetail?_adf.ctrl-state=16ls6le94t_435&srDetailRelativeDateParam=true&queryModeName=Technica… 10/17
10/12/21, 3:30 PM SR Detail
(1:56 PM UTC+05:00) Nitesh Kumar: Is there any command or we can

directly switch off or switch on
(1:56 PM UTC+05:00) Prabhu: switch off and switch on
(1:57 PM UTC+05:00) Prabhu: then collect snapshot logs
(1:57 PM UTC+05:00) Nitesh Kumar: I already done the same but still
issue persist
(1:58 PM UTC+05:00) Nitesh Kumar: I have shared you the screenshot
(1:58 PM UTC+05:00) Prabhu: that's ok... need to snap shot logs.
(1:58 PM UTC+05:00) Nitesh Kumar: Can you share the Doc to collect the
snapshot in library
(1:59 PM UTC+05:00) Prabhu: SL500/SL3000/SL8500 - Procedure for
Collecting Log Snapshot From Library ( Doc ID 1377490.1 )
(2:00 PM UTC+05:00) Prabhu: SL500, SL3000 & SL8500 Log Snapshot in
SL Console
Minimum Code levels:
-SL8500 code FRS_7.05 and SLC code FRS_5.53
-SL3000 code FRS_3.50 and SLC code FRS_5.60
-SL500 code FRS_14.66 (1466) and SLC code FSC_5.60
DISPATCH INSTRUCTIONS
- WHAT SKILLS ARE REQUIRED?:No special skills required, Customer
Replaceable Unit (CRU) procedure.
- TIME ESTIMATE: 30 minutes
- TASK COMPLEXITY: 0
REMOVAL/REPLACEMENT INSTRUCTIONS:
- PROBLEM OVERVIEW: Need log snapshot to diagnose library issue.
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM
THE RESOLUTION ACTIVITY?: The snapshot can be provided with library
online
- WHAT ACTIONS ARE REQUIRED?:
1. On SLC Select Tools > Diagnostics
2. Click the Library folder on the navigation tree.

The Library menu option screen appears.
Expand the window to show all tabs in the field to the right under the
Library menu.
3. Click the TransferFile tab.

The TransferFile page appears.
4. Choose the Transfer Type Log Snapshot radial button
5. At the drop down list under Transfer A Log Snapshot File To Your
Computer, select either All Devices or Selected Device.
6. Once the device is chosen, click the 2nd bar below device that says;
Generate Log Snapshot On Library.
A window will popup stating this will take approx 35 minutes. Click YES
continue.
Once the Snapshot has generated a 2nd popup will appear telling you the
snapshot is complete.
10/12/21, 3:30 PM SR Detail
7. After the log snapshot completes save the snapshot within 15 minutes
after generating the snapshot.
Note:
If you do not save within this 15-minute window the current log snapshot
will be deleted.
Click Transfer Log Snapshot To Your Computer.
The Save dialog box appears.
The Create Log confirmation message appears.
8. Browse to the directory where you want to save the file and enter the
file name in the File Name field.
9. If the directory you want does not exist, you can create it by clicking
Save.
The Directory Create list appears. Click OK to dismiss the list.
10. Click Save.

The data is saved with the specified file name, and the Transferred
Successful list appears.
(2:01 PM UTC+05:00) Nitesh Kumar: While we are collecting the
snapshot its showing logs file not available
(2:01 PM UTC+05:00) Nitesh Kumar: I am sharing you the screen shot
(2:02 PM UTC+05:00) Prabhu: Did you follow the above steps
(2:03 PM UTC+05:00) Nitesh Kumar: Ok, Just give me some time I will
recollect the same and will let you know
(2:03 PM UTC+05:00) Prabhu: okay
(2:08 PM UTC+05:00) Nitesh Kumar: we have follow the same process
but still its shows logs file not available
(2:08 PM UTC+05:00) Nitesh Kumar: Can you join the session
(2:08 PM UTC+05:00) Nitesh Kumar: Our backups are getting hamper
(2:09 PM UTC+05:00) Prabhu: Okay.
(2:11 PM UTC+05:00) Prabhu: Oracle Zoom Conference Details:
Invitation from: Prabhu Varadhachari
Topic: Prabhu Varadhachari's Personal Meeting Room
Single click URL to join Zoom: https://oracle.zoom.us/j/3318563977?

pwd=bXFOVGtQSzRERW93WUQ2KzZxOGJZdz09
Meeting ID: 331 856 3977

Password: 12345678
One tap mobile

+16699006833,,3318563977# US (San Jose)
+12532158782,,3318563977# US (Tacoma)
Dial by your location


Hello Team,
I have created an on-site task 31570145 and arranged for a visit by the
10/12/21, 3:30 PM SR Detail
field engineer to investigate the issue further.
Your service request has been diagnosed and we are scheduling onsite
tasks using SLA. If required, we may contact you to confirm delivery
details.
After scheduling has been completed, we will provide confirmation via
email and in the Task notes under this Service Request (select ‘View Field
Service Tasks’ from the summary panel on the right-hand side of the
screen).
If you wish to clarify your service delivery time or request changes,
please call Oracle Dispatch:


From Javed to Everyone: 02:16 PM
Are you able to see my screen
?
From Me to Everyone: 02:17 PM
Yes
Generate
From Javed to Everyone: 02:19 PM
Generate but showing same
I got it
I am sharing the snapshot
From Me to Everyone: 02:19 PM
Okay uploaded into SR .. I will check and update you next action plan

F J dt E 02 20 PM

Field Service Task Created - 31570145

Oracle Support- 13 days ago [ODM Proposed Solution(s)]

Replace the robot

Oracle Support- 13 days ago [ODM Cause Justification]

Investigate Robot
HW Address: robot
Warning Reason(s): db_status_Unknown asynch_event
robot_going_INOP
Performed put retry. Put retry total = 1. Address for this retry (LMRC)
0,2,1,1
0,3,1,2
0,3,5,7
0,2,4,4
0,2,4,4

10/12/21, 3:30 PM SR Detail

Oracle Support- 13 days ago [ODM Cause Determination]

the robot is not working

Oracle Support- 13 days ago [ODM Issue Verification]


Oracle Support- 13 days ago [ODM Issue Clarification]

Robot Issue

Oracle Support- 13 days ago [ODM Data Collection]

https://tapesupport.us.oracle.com/Splat/Frontend/log_summary.php?
report_id=589154
2021-09-29 04:40:59
Investigate Library
Total EWI Count: 2

Warning Reason(s): tray_serials_incomplete service_light_blinking
Error Reason(s):
Message(s):

degraded
2021-09-29 04:40:59
Investigate Robot
HW Address: robot
Warning Reason(s): db_status_Unknown asynch_event
robot_going_INOP
0,2,1,1
0,3,1,2
0,3,5,7
0,2,4,4
0,2,4,4
0,2,4,4
3717 : IfmInitThread:Failure to Initialize...reason==Robot initialization
failed - GOING INOP
218 2021-09-28T17:49:20.342 0.0.9.0.3 514 robot /usr/local/bin/Ifm
10/12/21, 3:30 PM SR Detail
error
0000 5010 "Director - fetchResponse() servo mech wrist event 5010 at
20252 tachs, 13847 mils"
219 2021-09-28T17:49:20.407 0.0.0.0.0 3202 ifm


Upload to TDS successful for the file


Oracle Zoom Conference Details:
Invitation from: Prabhu Varadhachari
Topic: Prabhu Varadhachari's Personal Meeting Room
Single click URL to join Zoom: https://oracle.zoom.us/j/3318563977?

pwd=bXFOVGtQSzRERW93WUQ2KzZxOGJZdz09
Meeting ID: 331 856 3977

Password: 12345678
One tap mobile

+16699006833,,3318563977# US (San Jose)
+12532158782,,3318563977# US (Tacoma)
Dial by your location

+1 669 900 6833 US (San Jose)
+1 253 215 8782 US (Tacoma)
+1 301 715 8592 US (Washington DC)
+1 312 626 6799 US (Chicago)
+1 346 248 7799 US (Houston)
+1 646 558 8656 US (New York)
Meeting ID: 331 856 3977
Password: 12345678
Find your local number: https://oracle.zoom.us/u/a34QVrJWw
Join by SIP
3318563977@zoomcrc.com
Join by H.323
162.255.37.11 (US West)
162.255.36.11 (US East)


Upload to TDS successful for the file Sanpshot error PNG


Hello Team,
Read Note:1377490.1 Procedure for Collecting One Button Log Snapshot

From Library


10/12/21, 3:30 PM SR Detail
Upload to TDS successful for the file Initialization PNG


Hello Team,
My name is Prabhu V.I am a support engineer working for the TAPE

support team.
Your Service Request (SR) has been assigned to me, and I will respond to
you shortly with an initial update or request for specific information to
begin (or continue) the diagnosis of your issue.
Below you will find information on how I'll contact you, my working
hours, how you can contact me, and what your options are in the event
you need support outside of my normal working hours.
I look forward to assisting you in the resolution of your issue.
I will contact you via the Customer Preferred Method shown on the SR.
My normal coverage hours are 12:30 PM to 09:30 PM (GMT+5:30)

Monday to Friday .
For your convenience, here is a URL to help you convert my working
hours to your local time: http://www.timeanddate.com/time/map
During these hours, you can reach me via either of the following
methods:
1. By requesting a chat via the “Request Chat” button in the respective
SR
=========AVAILABLE FOR ONLINE

CHAT======================================
I am currently available for ONLINE CHAT between the hours of 12:30 to

09:·30 (GMT+5:30) Monday to Friday.


Upload to TDS successful for the file Robot issue PNG

SUNSUPPORT@SAILDSP.CO.IN- 13 days ago [Customer Problem Description

Customer Severity 1 Details
---------------------------------------------------
Work 24x7 option has been selected - Work hours for this Service
Request are 24x7.
Severity 1 Contact Information

---------------------------------------------------
** Customer's Management contact name: Nitesh Kohli
** Customer's Management contact number: +918172057754
** Customer's Management E-mail Address:
nitesh.kohli@indinnovation.com
** Primary Customer contact name: Nitesh Kumar

** Primary Customer contact number: +918172057754
** Primary Customer E-mail Address: sunsupport@saildsp.co.in
** Primary Customer Contact Method: Email
10/12/21, 3:30 PM SR Detail
** Secondary Customer contact name: Nitesh Kumar

** Secondary Customer contact number: +918172057754
** Alternate Contact Number: +918172057754
** Secondary Customer E-mail Address: sunsupport@saildsp.co.in
Customer Problem Description

---------------------------------------------------
Problem Summary
---------------------------------------------------
Robot Issue
Problem Description
---------------------------------------------------
Library showing Robot error
Error Codes
---------------------------------------------------
Problem Category/Subcategory
---------------------------------------------------
SL500 Library Issues, Errors & Questions
Uploaded Files
---------------------------------------------------

Chat Transcript: CHAT-3-27219056981-4: Oracle Support-33 Mins Ago (Customer Conversation)

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Chat Transcript: CHAT-3-27219056981-4: Oracle Support-33 Mins Ago (Customer Conversation)

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10/12/21, 3:30 PM SR Detail

Oracle Support- 33 mins ago [Customer Conversation]

Oracle Support- Monday [Notes]

Could you please let me know the SR status?

Oracle Support- Friday [Notes]

Oracle Support- Friday [ODM Action Plan]

Owner (Who) the customer

Follow-up (When) 12-Oct-2021 03:13:13 PM

Oracle Support- Friday [Customer Conversation]

Oracle Support- Friday [Notes]

Could you please let me know the library's status?

(2:15 PM UTC+05:00) Nitesh Kumar: I am trying to collect the dump logs

(2:19 PM UTC+05:00) Nitesh Kumar: We can not stop the DB backups

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

<[Q] Quit | Command >

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

<[Q] Quit | Command >

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

<[Q] Quit | Command >

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

<[Q] Quit | Command >

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

<[Q] Quit | Command >

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer [#]

[S] Scan [T] Test [D] Dump [F] Firmware Update

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer [#]

[S] Scan [T] Test [D] Dump [F] Firmware Update

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer [#]

[S] Scan [T] Test [D] Dump [F] Firmware Update

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

<[Q] Quit | Command >

IBM Tape Diagnostic Tool Standard Edition - Device List

Host Bus ID LUN Model Serial Ucode Changer

SUNSUPPORT@SAILDSP.CO.IN- 7 days ago [Update from Customer]

Oracle Support- 8 days ago [Notes]

SUNSUPPORT@SAILDSP.CO.IN- 11 days ago [Update from Customer]

Thanks for the update..

Oracle Support- 11 days ago [ODM Action Plan]

Owner (Who) the customer

Follow-up (When) 04-Oct-2021 02:09:48 PM

ACTION PLAN (What, Why) monitor the robot status.

Oracle Support- 11 days ago [Notes]

Part Number: 7300850

SUNSUPPORT@SAILDSP.CO.IN- 11 days ago [Update from Customer]

Oracle Support- 12 days ago [Notes]

Oracle Support- 12 days ago [Notes]

Thank you for the update.

Oracle Support- 12 days ago [ODM Data Collection]

Total EWI Count: 8

Service Beacon is BLINKING: Current Health Event indicates Drive 03 in

SUNSUPPORT@SAILDSP.CO.IN- 12 days ago [Update from Customer]

SUNSUPPORT@SAILDSP.CO.IN- 12 days ago [Update from Customer]

Oracle Support- 12 days ago [Notes]