SERVICE QUALITY AND BEHAVIORAL INTENTION OF CUSTOMERS

IN AN INLAND RESORT IN DAVAO CITY

An Undergraduate Thesis

Presented to the Faculty of Bachelor of Science in Hospitality Management

Holy Cross of Davao College

Sta. Ana Avenue, Davao City

-------------------------------------------------------------------------------------------------------
-----

In Partial Fulfillment of the Requirement

In HMP 10 – Research for Hospitality

1st Semester, SY 2021- 2022

-------------------------------------------------------------------------------------------------------
-----

De Guzman, Pamela

Horcera, Andrew

Ojales, Rona Luz

Perez, Frey Anthony

Rosas, Kyzzeyya Kiss

 SERVICE QUALITY AND BEHAVIORAL INTENTION OF CUSTOMERS

IN AN INLAND RESORT IN DAVAO CITY

Background of the Study

Inland resorts have become an emerging trend in the tourism industry for how

many years now and have created a reputation for