POA FOR

SECTION 3 REFUND
VIOLATION
BY USAMA HAFEEZ
Hello Amazon Team,

Thank you for giving us a chance to write an appeal against Section 3 Violation

As you may imagine, it was a bit of a shock, to say the least, when I got an email
saying our seller account has been suspended.
But shock aside, I do want you to know that even though we might have made
mistakes, it is and never will be our intention to hurt our mutual customer by
delivering subpar products or services.

Root Cause:
I am writing today in regards to the Customer Complaint about the product he
received. An investigation was conducted on each item and each listing, in order to
discern what the problem was and how it occurred. The returned items were
examined, the listings were read carefully, and each supplier was solicited.
Because of this research, we learned that there was a problem with our product.

The product sent to the customer from warehouse by us was mistakenly wrong.
Corrective Measures:
In each instance where there was a complaint, the customer was fully refunded. To
the best of our ability, we have communicated with each customer to understand
the problem and to deal with the issue, while offering a sincere apology. We
extended our best customer service, refunded orders, replaced items, and paid for
shipping costs as per amazon guidelines.

I do ensure that each and every package to get open, check complete items, parts
are included before making packaging and dispatch for the shipping.

Preventive Measures:

I do my level best to make you sure that next time I will be careful in providing our
customer a good, trustable and reliable product.

I do my level best to keep my amazon account to meet amazon’s performance

standard policy.
My request to reinstate my selling account.

Thank you in advance for kind cooperation

Regards:
Cool Guys Shop