KPI & KRA

SUBMITTED BY :
GURLEEN KAUR
AKARSHAN CHOPRA
ASHMEET KAUR
IBAPREET KAUR
MITKUL SINGH
 KRA
• Key Result Area
• Identified out of the day to day routine
activities
• Primary jobs objective or major goals
• Outcomes or expectation of a job position
• Groups relevant activities under one cluster
forming a KRA
 PERFORMANCE APPRAISAL
• Annual activity with mid-years reviews
• Two way evaluation process of employee
performance
• Measure performance during the year ,setting up
future goals
• Basis for decisions –growth in terms of
Remuneration , Promotion , training
• Identify potential for additional and higher roles
and responsibilities
 VALUE
• Identifying KRAs helps individuals:
 Clarify their roles
 Set goals and objectives
 Focus on result rather than activities
 Align their roles to the organization business
or strategic plan
 Communicate roles to others
 Make value added decisions
 KPI
• KEY PERFORMANCE INDICATOR
• A set of quantifiable measures that a company
or industry uses to gauge or compare
performance in terms of meeting their
strategic and operational goals
• KPI also referred as” Key Success Indicators”
 OBJECTIVES OF KPI
• Improve personnel’s understanding of KPI’S
• Improve personnel’s awareness of maintaining
performance
• KPIs are directly linked to the overall goals of
the company
• KPIs are measurements that define and track
specific business goals and objectives
 USES OF KPI
• To measure performance
• To understand how well they are performing in
relation to their strategic goals and objectives
• To analyze the the operational details of
organization
• It periodically assess the performance of
organizations , business units , and their
divisions ,departments and employees
 Advantages
• Efficient management
• KPIs do not give answers , rather they raise
questions and direct once attention
• Identifies everything that is easy to measure
and count
• Improves operations
• Increase project flexibility
 Examples
• Role – Product Manager
• Goals – Ensuring delivery of quality product within
schedule
 KEY RESULT AREAS
1Customer satisfaction
2Product Management
3Operation cost control
4Quality Control
5 Record Keeping
 CONT...
 KEY PERFORMANCE INDICATORS
1Maintaining good working condition in plant
2Optimum Resource Utilization
3Process Improvement
4Safety and Prevention planning and control
5 Working with company SLA(Service Level
agreement ) GRC(government risk
management and compliance ) policies