Professional Documents
Culture Documents
From the plane itself, two flight attendants contacted American Airlines and
provided information about the hijackers, the condition of the passengers and the crew.
The plane crashed into the North Tower of the World Trade Center at 8:45 a.m. All 92
people on board, including the hijackers, were killed on impact. Among the eyewitnesses to
the attack, Jules Naudet captured the sequence from the street with his video camera, which
was later used by news agencies to report the event, which was initially speculated to be an
accident. The force of the impact and the subsequent fire caused by the explosion of the
aircraft's fuel affected the structure of the building to such an extent that it soon collapsed,
killing thousands of people inside who were trying to flee and dozens of members of the
rescue services. During the debris removal work at the World Trade Center site in the
weeks that followed, rescue workers were able to recover and identify the remains of the
victims of flight 11, although many of the body parts could not be identified.
2. Do exercise 4 e on page 97. Look at the pictures and report what people said.
In the fourth picture there are 2 women talking about one that one of them should
make a formal complaint, this must have happened while one of them visited some place
apparently sewing clothes and maybe they did not do a good job, so, that is why she is not
very satisfied and decides to make a complaint, because maybe she saw a box for
complaints and suggestions and that is why she is making the decision and she told the
other girl and she told her that she was not satisfied.
If I, were you, I’d make a formal complaint?
2 friends are having dinner in a restaurant and when they ask for the bill to pay one
of them realizes that he has no money in his wallet, and the other friend says
I'll pay for lunch if you want, a bit embarrassed but accepts.
Two friends go to a café, when the first person sat down, but the second person was
about to sit down, when suddenly the friend notices that the chair is wet and desperately
says: "Don't sit down!
There is a couple walking with a map in their hands and suddenly the wife says that
it is time to ask someone to help them with directions, but the husband says that it is not
necessary to ask her to be calm, because he knew where they were.
Why don't we ask someone to give us directions? ¨
No. I know where we are.
3. Shopping