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TLE 7-8 Animal Production Q1 - M1 For Printing
TLE 7-8 Animal Production Q1 - M1 For Printing
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TLE – Agri-Fishery Arts (Animal Production) - Grade 7/8
Alternative Delivery Mode
Module 1: Participating in Workplace Communication
First Edition, 2020
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7/8
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Introductory Message
For the facilitator:
Welcome to the TLE- Agri -Fishery Arts (Animal Production) 7/8 Alternative Delivery
Mode (ADM) Module 1: Participating in Workplace Communication
This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners meet
the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.
This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of the module:
As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.
Welcome to the TLE– Animal Production 7/8 Alternative Delivery Mode (ADM) Module on:
Participating in Workplace Communication
This module was designed to provide you with fun and meaningful opportunities for guided and
independent learning at your own pace and time. You will be enabled to process the contents
of the learning resource while being an active learner.
What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.
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What I Know This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
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The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included in
the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult
your teacher or facilitator. Always bear in mind that you are not alone.
We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!
(TVL_AFAAPP C9-12PWC-Ia-1)
Learning Outcomes: Upon completion of this module, you are expected to:
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What I Know
Activity 1
This module will help you understand and apply what you have learned in the world of
communication. Let us see what you know about Communication.
Pretest
Direction: Choose the letter of the correct answer. Write your response to the separate activity
sheet.
2. A way of communicating using hand gesture, posture and facial expression is called
_________.
A. authentic communication C. verbal communication
B. non – verbal communication D. none of the above
3. When sharing communication there are things that one must do except_________.
A. listening carefully C. speaking clearly
B. making eye contact D. slouching
7. The following are the things that gossiping does to a team; except ______.
A. hurting relationship
B. leading to a healthy competition in a team
C. creating selfishness
D. dampening enthusiasm
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8. What are the clear responsibilities?
a. No one understands the goal.
b. Everyone understands their goal.
c. The team is full of diversity and each member has individual values.
d. Group has outside help.
Lesson
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What’s In
Activity 2.
Directions: Given is the definition of sources. Arrange the jumbled letters to get the
correct answer.
O R D I A
N E T I O S L E V I
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2. It’s easy to send a quick text message in a workplace that one monitors personal
calls. When meetings go long employees can check their phones for important
emails.
L P O L E H O C E L
N I Z E G A M A
S E W E R N A P P
What’s New
The ability to communicate effectively with superiors, colleagues, and staff is essential,
no matter what industry you work in. Workers in the digital age must know how to effectively
convey and receive messages in person as well as via phone, email, and social media.
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What is It
Every day, you have to gather the information that you need for your work. Some
information comes from your supervisor, co-workers, clients, suppliers, and other people you
speak with each day. Some information such as work rosters, vehicle logbooks, or telephone
messages, comes in written form. You might also gather information from your observations.
For example, looking at a rain gauge, or checking supplies of materials.
Information sources
• Letters • Newsletters
• Memos • Work notes
• Plans • Order sheets
• Internet websites • SMS
• Faxes • Industry
• Emails • Magazines
Listening
Quite a lot of information is collected by listening to someone. You can listen to the other
person in different ways:
• Face to face
• By telephone
• By radio
Observing
Recording Information
Workplaces rely on large amounts of information from many different sources to operate
effectively. Most of that information is recorded either manually (on paper) or electronically (on
the computer). Work schedules, product catalogues, orders and receipts, timesheets, and
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memos are all examples of written information, or records, found in most workplaces. Locating
written information before you can use records, you need to know where to find them. Written
information may be located in:
• Computer databases
• Filing cabinets
• Shelving
• Counters
• Drawers
• Pin
• Boards or whiteboards
Records need to be kept in the same place all the time so that everyone knows where
to get them when they want to use them. It would be very frustrating to find that the vehicle
logbook was not in the truck as it should be, or that someone had moved the order book just
when you needed it to answer a customer inquiry.
Sometimes many records are kept together in one place, such as in a filing cabinet. They
are often organized in alphabetical order so that they are easy to find. There are many ways to
organize records, so you must use the method preferred in your workplace. Records stored
together must be replaced in the correct order to make it easy for everyone to find them. Some
records are only needed for a short time.
Written information is only useful if it is accurate and legible. A great deal of time and
effort can be saved in the long term if you take care to check that the information is correct
before you write it down. Of your handwriting is not very clear, it might be better to print the
information so that it can be easily read.
There is good reason for you to communicate courteously and clearly with all these
people. You have to get along with the people at your workplace, and you can do that better if
you treat them with respect and help them as much as you can. When you are dealing with
people from outside your workplace, you are representing your employer and you need to
present a good image.
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Communicating face to face
• Speaking
• Listening
• Observing
• Being observed
When you are face to face with another person, you don’t just hear the words they say,
you also hear their tone of voice, see what they look like and watch how they behave. At the
same time, they can hear, see and watch you.
Would you be convinced by the advice of a safety inspector who forgot his hard hat and
steel-capped boots? Would you want a sandwich made by a lunch bar attendant with filthy hands
and clothes?
Your personal presentation dress and hygiene all contribute to the impression you make
on others. The appropriate personal presentation demonstrates your respect for yourself, your
employer, and the people you interact with through your work.
Make sure your clothes are suitable for the work you do. If your work calls for personal
protective equipment, make sure you wear it. In some jobs, you will need to cover long hair and
jewelry. You should be neat, clean, and well-groomed for a job that involves personal contact
with others especially the general public.
People also notice “body language”. The way you use your hands, your posture and the
expressions on your face are all examples of non-verbal behavior that you can use to get your
message across. When you are face to face with someone, you pick up a lot of information from
their non-verbal communication. Some people can be very quiet, yet still, show aggressive body
language. They might have a pained look on their face, they might look tense, or they might
shake with anger. You interpret as much from their mannerisms and gestures, tone of voice,
and level of eye contact, as you do from their words.
Choosing the right way to share information depends on the needs and interests of the
other persons, not just on what you want to say. When sharing information:
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DO DON’T
• Stand or sit up straight • Slouch
• Make eye contact • Look around
• Smile and greet the other person • Read the newspaper and pretend
• Listen and observe carefully you haven’t noticed anyone
• Speak clearly • Interrupt or be destructed
• Get straight to the point • Mumble
• waffle
Listening
Listening is more than hearing, and it requires some effort. It involves non-verbal
communication as well. When people are giving you instructions, you need to listen carefully so
that the job is done safely and accurately. By being a good listener, you will follow instructions
more accurately and reduce the risk of accidents.
Speaking
Working in groups
Work groups
Work groups can be set up for many different reasons. They could work on:
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• revising OHS guidelines
• planning a special event
When people come together in groups, they bring many different ideas, experiences and
skills. Working in groups fosters initiative, tolerance and trust.
• share information
• solve problems
• make decisions
• accomplish tasks
Structuring meetings
Meetings need a structure. Without structure, the discussion usually takes far too much
time without reaching any firm decisions. An agenda is used to give some structure to a group
discussion. An agenda lets people know what the meeting will be about so that they can think
about it before they come. It makes sure that everything necessary is included for discussion
and nothing gets forgotten at the meeting. During the meeting, it keeps the discussion on track.
Formal meetings
• opening
• welcome and apologies
• minutes from the previous meeting
• business arising from the minutes
• correspondence, inwards and outwards
• business arising from the correspondence
• reports financial and subcommittees
• general business
• other business
• date, time and place of the next meeting
• close
Informal meetings
Informal meetings also need an agenda, although it might be much simpler than the one
shown above. It should include opportunities to discuss:
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Obligations of workgroup members
• attend meetings
• participate to the best of your ability
• behave courteously towards other members of the group
• comply with meetings decisions
• carry out instructions decided at meetings
• keep sensitive matters confidential
If your obligations are not obvious or clear, you should ask your supervisor or co-workers for
advice.
Types of communication
Types of Forms
In every workplace, you will be required to complete the forms. Each workplace will have forms
specific to their requirements. You must make sure that you know which forms to fill in when
you need to use forms and where to find the necessary forms.
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• Only include necessary information
• Write clearly and simply
• Check that you have completed it properly
• Send or give it to the appropriate person, or file in the appropriate place
An error may result in our office having to “REJECT” and mail back your submission. Use the
information below as a checklist to ensure your documents are recorded on time.
• Notary stamp must be legible and dark; notary stamp should not obscure document
wording or notary name and expiration date.
• Each document must be stapled separately and be in proper order for recording.
• Make sure social security number appear on non-resident tax forms. Checks with these
forms should be made payable.
• The consideration amount must match in all areas (front, acknowledgment, affidavit, and
seller’s residency form).
Before you begin to gather and analyze your data consider how you can ensure your collection
efforts will meet the reporting needs of your primary intended users.
From the very beginning, reporting is an integral part of evaluation which allows you to:
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What’s More
Activity 3
TRUE OR FALSE
Directions: Write T if the statement is true; F if the statement is false and underline the error
in the statement.
Activity 4
Directions: Complete the following statements by providing what you already know and what
you have learned from the lesson in 3 to 5 sentences.
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
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What I Can Do
Activity 5
Directions: Conduct a phone call interview to a poultry owner on how they communicate with
their people in the workplace.
Interview Guide
Address: __________________________________
Guide Questions:
about this?
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Assessment
Activity 6
Post test
Directions: Choose the letter of the correct answer. Write your response to the separate
activity sheet.
1. A way of communicating through use of hand gesture, posture and facial expression is
called ______.
A. body gesture C. body posture
B. body language D. body figure
2. Listening is one way to collect a lot of information through the following except____.
A. e-mail B. face to face C. telephone D. radio
5. Communicating face to face with other people involves the following except______.
A. listening B. speaking C. reading D. observing
7. A type of meeting which includes the typical agenda and follows an order such as
opening, welcome, reading of minutes and correspondence.
A. formal B. informal C. structural D. group
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10. The following are the right way to share information except_________.
A. getting straight to the point C. speaking clearly
B. making eye – contact D. slouching
Additional Activities
Activity 7.
Enumeration
Directions: Enumerate the following:
A. List at least 5 sources of information.
1.
2.
3.
4.
5.
B. List at least 5 things where information can be located.
1.
2.
3.
4.
5.
C. List the things to consider in communicating face to face.
1.
2.
3.
4.
D. List at least 6 things to keep in mind when filling a form.
1.
2.
3.
4.
5.
6.
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Activity 7
A. Answer Key
Letters
Memos Activity 1
Plans Pre-Test
Internet websites 1. C 6. D
Faxes 2. B 7. B
Emails 3. D 8. C
Newsletters 4. A 9. C
Work notes 5. B 10. D
Order sheets
SMS Activity 2
Industry 1. Radio
Magazines 2. Television
3. Cellphone
B. 4. Magazine
Computer databases 5. Newspaper
Filing cabinets
Shelving Activity 3
Counters True or False
Drawers 1. T
Pin 2. F/ speaking
Board or whiteboards 3. T
4. F/ does not need
C. 5. T
Speaking
Listening Activity 4
Observing Answer may vary
Being observed
Activity 5
D. Answer may vary
1. Read the form carefully
Activity 6
2. Fill in all the required details
Post-Test
3. Only include necessary information 1. B 6. D
4. Write clearly and simply 2. A 7. A
5. Check that you have completed it properly 3. D 8. A
6. Send or give it to the appropriate person, or 4. A 9. B
file in the appropriate place 5. C 10. D
Answer Key
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