TOTAL QUALITY MANAGEMENT

(TQM)
https://www.linkedin.com/in/osama-tqm/

Prepared by:
Osama
Mohammed 1
 Contents of the presentation

What does total mean? 3

What does the term quality mean? 4
What is quality management? 5
What is TQM ? 6
TQM What it involves ? 7
Basic TQM Tools 8
How to tell (TQM) 9
Quality gurus have said 10

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What does total mean?

 Entire organization
 All products and processes
 All aspects (management, design, control)

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What does the term Quality mean?

Quality is the ability of a product or

service to consistently meet or exceed
customer expectations.

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What is quality management?

 Customer satisfaction is today's engine for

growth
 QM: assessing , recognizing and meeting the true
requirements-needs and expectations of the
‘customer’
 To win him over, we must delight the customer by
fully meeting these needs and expectations
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 What is TQM?

“TQM is a culture not a program”

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TQM What it involves ?

 Doing it right the first time

 Design quality into the system (and product)
 Methods
 Equipment
 Training

 Prevention is better than detection

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Basic TQM Tools

 Flowcharts
 Check sheets
 Histograms
 Pareto charts
 Scatter diagrams
 Control charts
 Cause-and-effect diagrams
 Run charts

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How to tell (TQM)?

 Top management's direct involvement

 Strong customer orientation
 Problems solved by systematic methods
 Everyone participates
 Continuous improvement is the theme

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Quality gurus have said:

 Edward Deming
 Plan- do- check- act
 Fourteen points for transformation management
 J.M JURAN
 Management practices , training ,cost of quality
 Philip Crosby
 Zero defect, Quality is free
 Kaoru ishikawa
 Quality circles, 7 Tools
 Genichi taguchi
 Efficient experiments
 Quality loss function
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 Robust design
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Total quality management

 Thank you for reading

 Linkedin:
 https://www.linkedin.com/in/osama-tqm/

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