CASE

Daily grocery items are a requisite for everybody. In today’s day and age, regardless of the size of the family or
where you live, you can easily browse for the required food or other daily use products and have them delivered to
your doorstep. Flipkart grocery helps you to order a variety of products, whether food grains or soaps, from the
online stock and choose the quantity required. You can save the time otherwise lost in waiting in lengthy queues
for billing and payments by easily adding the chosen items to your cart online. Flipkart Supermart, established in
2018 is one of the most demanded and booming verticals of Flipkart in Bangalore. The workforce at the Grocery
Supply Chain facilities (Fulfillment Center, Last Mile hubs) varies from 8K to 12K, depending on season.
By the end of November 2021, with the support of Flipkart’s already established Supply chain, Grocery division was
able to create and expand its footprint in 4100+ pincodes and 470+ cities.
Grocery Supermart business serves the categories like Staples, Snacks & Beverages, Packaged Foods, Personal &
Baby Care, Household Care, Dairy & Eggs as well as Fruits & Vegetables in selected pincodes.
Flipkart Grocery strives to become the leading and sustainable platform delivering value and unparalleled customer
experience in the country by the end of 2023.

The team is keenly looking to scale up the transacting customer base by providing a superior customer experience.
But the business is facing a lot of supply chain delivery-related challenges which are adversely impacting the
customer experience.

Some of the Key Delivery Supply Chain issues that usually affect Customer Experience are -
1. Product Damage / Package Damage
2. Short Supply of Qty ordered
3. Quality of the Products not Good
4. Wrong Item Delivered
5. Promise time Breached [Late delivery]

If you are onboarded to structurally solve this problem, what are the top 5 questions that you will ask to further
understand the problem statement before you can recommend solutions?

GUIDELINES

1. Please note that this is a reverse case-based assessment where ambiguity is intentionally maintained.
Instead of submitting solutions for the case, your final output should be the top 5 questions.
2. The final submission needs to be entered as TEXT
3. The final list of selected students will be created based on cumulative performance in Aptitude Test and
Case Round