National Accommodation Standards For Hot

TABLE OF CONTENTS
Page
BOOK ONE - GENERAL PROVISIONS
Rule I. Deinition and Basic Guidelines
Section 1. Title .......................................................................................... 1
Section 2. Deinition of Terms................................................................... 1
BOOK TWO - STAR GRADING SYSTEM

Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System ....................................................... 3
BOOK THREE – ACCREDITATION STANDARDS

Rule III. Accreditation Standards for Hotels
Dimension 1. ARRIVAL / DEPARTURE R
1.1 Building – Appearance ...................................................... 5
1.2 Building - Design and Construction Quality ....................... 5
1.3 Building – Condition (wear and tear) ................................. 5
1.4 Entrance / Exit & Parking .................................................. 6
1.5 Security ............................................................................. 6
1.6 Reception – Service Hours................................................ 7
1.7 Reception – Size ............................................................... 7
1.8 Reception – Seating Area.................................................. 7
1.9 Check-in Process .............................................................. 8
1.10 Luggage Services.............................................................. 8
1.11 Porter Services .................................................................. 8
1.12 Reception Staff – Appearance........................................... 8
1.13 Reception – Service Quality .............................................. 9
1.14 Reception Services – Check-out ....................................... 9
1.15 Other Arrival / Departure Aspects ...................................... 10
Dimension 2: PUBLIC AREAS

2.1 Public Areas - Decoration - Design and Quality ................ 10
2.2 Public Areas – Decoration - Condition
and Maintenance .................................................... 11
2.3 Public Areas - Furniture – Quality...................................... 11
2.4 Public Areas - Furniture – Condition.................................. 12
2.5 Public Washroom – Quality ............................................... 12
2.6 Public Washroom – Condition and Cleanliness ................ 13
2.7 Public Areas - Room Climate ............................................ 13
2.8 Public Areas – Temperature Control – Quality .................. 13
2.9 Public Areas – Temperature Control – Condition and
Maintenance ........................................................... 14
2.10 Public Areas – Lighting – Quality....................................... 14
i
2.11 Public Areas – Lighting – Condition................................... 15
2.12 Public Areas – Lighting – Environmental Protection ......... 15
2.13 Public Areas – Cleanliness ................................................ 15
Dimension 3: BEDROOM
3.1 Room Size ......................................................................... 16
3.2 Suites Availability .............................................................. 16
3.3 Rooms for Persons with Disabilities (PWD) – Availability . 17
3.4 Bedroom – Space and Comfort ......................................... 17
3.5 Bedroom – Sound Prooing ............................................... 17
3.6. Bedroom – Noise Levels ................................................... 18
3.7 Bedroom – Bed Mattress – Quality ................................... 18
3.8 Bedroom – Bed Mattress – Condition ............................... 19
3.9 Bedroom – Bedding & Linen Quality ................................ 19
3.10 Bedroom – Bedding & Linen Condition ............................. 20
3.11 Bedroom – Pillows – Quality/Condition ............................. 20
3.12 Bedroom – Lighting – Quality ............................................ 20
3.13 Bedroom – Lighting – Condition ........................................ 21
3.14 Bedroom – Lighting – Environmental Protection ............... 21
3.15 Bedroom Curtains – Quality .............................................. 22
3.16 Bedroom Curtains – Condition .......................................... 22
3.17 Bedroom – Floor Coverings – Quality ............................... 23
3.18 Bedroom – Floor Coverings – Condition ........................... 23
3.19 Bedroom – Temperature Control – Quality ........................ 23
3.20 Bedroom – Temperature Control – Condition and
Maintenance ........................................................... 24
3.21 Bedroom – Furniture – Quality .......................................... 24
3.22 Bedroom – Furniture – Condition ...................................... 25
3.23 Bedroom – Accessories and Amenities available .............. 25
3.24 Bedroom – Cleanliness ..................................................... 29
Dimension 4: BATHROOM
4.1 Bathroom – Minimum Requirements ............................... 30
4.2 Bathroom – Shower/Bath Quality .................................... 30
4.3 Bathroom – Shower/Bath Condition/Maintenance .......... 30
4.4 Bathroom – Basin Quality................................................ 31
4.5 Bathroom – Basin – Condition/Maintenance ................... 31
4.6 Bathroom – Toilet – Quality ............................................. 32
4.7 Bathroom – Toilet – Condition/Maintenance.................... 32
4.8 Bathroom – Decoration – Quality .................................... 33
4.9 Bathroom – Decoration – Condition/Maintenance........... 33
4.10 Bathroom – Towels – Quality and Cleanliness ................ 33
4.11 Bathroom – Space and Comfort ...................................... 34
4.12 Bathroom – Overall Cleanliness ...................................... 34
4.13 Toiletries – Availability ..................................................... 35
ii
4.14 Bathroom – Amenities – Availability ................................ 35
4.15 Bathroom – Environmental Protection............................. 36
Dimension 5: FOOD AND BEVERAGE

5.1 Food and Beverage- Availability of Restaurants ............... 36
5.2 Food and Beverage – Options available ........................... 37
5.3 Food and Beverage – Service Quality............................... 37
5.4 Restaurant – Decoration and Furniture – Quality .............. 37
5.5 Restaurant – Decoration & Furniture – Condition ............. 38
5.6 Restaurant – Crockery, Cutlery, Glassware – Quality ....... 38
5.7 Restaurant – Crockery, Cutlery, Glassware –
Cleanliness ........................................................... 39
5.8 Restaurant – Space and Comfort ...................................... 39
5.9 Kitchen – Quality of Appliances ......................................... 40
5.10 Kitchen - Cleanliness......................................................... 40
Dimension 6: AMENITIES AND SERVICES

6.1 Amenities – Guest Services .............................................. 41
6.2 Amenities – Wellness Services ......................................... 41
6.3 Amenities – General Services ........................................... 42
6.4 Amenities – Conference/Function Venue .......................... 42
Dimension 7: BUSINESS PRACTICES

7.1 Business Processes .......................................................... 43
7.2 Barrier-free Facilities for Persons with
Disabilities (PWD) ................................................. 44
BOOK FOUR – APPLICATION FOR ACCREDITATION

Rule IV. Accreditation Process
Section 1. Filing of Application ................................................................. 47
Section 2. Documentary Requirements.................................................... 47
Section 3. Inspection ................................................................................ 47
Section 4. Validity of Accreditation ........................................................... 47
Section 5. Schedule of Fees ................................................................... 47
BOOK FIVE – CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION

Rule V. Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation ..................................................... 47
Section 2. Procedure for Cancellation and/or
Downgrading of Accreditation ........................................ 48
iii
BOOK SIX – SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI. Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal ...................................... 48
Section 2. Non-Transferability of DOT Accreditation Seal..................... 48
Section 3. Periodic Inspection ............................................................... 48
Section 4. Defects and Deiciencies Found During the Inspection ....... 48
Section 5. Penalty for Failure to Remedy the Defects, etc.................... 48
Section 6. Advertisements .................................................................... 48
BOOK SEVEN – OTHER PROVISIONS

Rule VII.Miscellaneous and Transitory Provisions
Section 1. Conidential Character of Certain Data ................................ 49
Section 2. Circulars ............................................................................... 49
Section 3. Separability Clause .............................................................. 49
Section 4. Repealing Clause ................................................................. 49
Section 5. Effectivity .............................................................................. 49
iv
ACCOMMODATION ENTERPRISE SELF-ASSESSMENT FORM
Name of Enterprise:
Address:
General Manager:
Contact Details:
Telephone Number:
Website Address:
E-mail Address:
DIMENSIONS MY SCORE
1. Arrival and Departure
2. Public Areas
3. Bedrooms
4. Bathrooms
5. Food and Beverage
6. Lounge Area *
7. Kitchen Area *
8. Amenities
9. Business practices
TOTAL SCORE
* Applicable to Apartment Hotels only
NOTE: YOUR SELF-ASSESSMENT RATING IS NOT YET FINAL.
A third party auditor hired by the DOT shall conduct an actual assessment of your
enterprise to determine your property’s classification.
COMMENTS: ___________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
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vi
EXPLANATORY NOTES
INTRODUCING THE FIVE STAR GRADING SYSTEM
FOR ACCOMMODATION ENTERPRISES
There are five levels of accommodation standards ranging from one to five
stars applicable to hotels, resorts and apartment hotels. To obtain higher stars,
progressively higher service and facility quality, facility condition and improved
business practices like environmental management, which are determined by a
points system should be provided across all areas.
A total of 1000 points have been set as the maximum number of points that can be
achieved by Hotels, Resorts, and Apartment Hotels.
Star Grading Total Score (Hotel, Resort, Apartel)

1 star 251 – 400 points
The criteria are divided into seven (7) dimensions that are common to the above-
mentioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:
Business Area Hotel Resort Apartel

Arrival & Departure 10% 10% 8%
Public Areas 10% 10% 7%
Bedrooms 30% 30% 30%
Bathrooms 15% 15% 15%
Food & Beverage 15% 15% n/a
Lounge Area * n/a n/a 15%
Kitchen Area * n/a n/a 10%
Amenities 10% 10% 5%
Business Practices 10% 10% 10%
Total 100% 100% 100%
vii
Each dimension consists of a number of indicators which describe either the
existence or availability, quality and condition of the facility as well as the service.
Every indicator is allotted points. A maximum of 177 indicators are evaluated.
Quality judgment is used to determine whether a facility or service is either
Unacceptable, Acceptable, Good, Very Good, Excellent or Outstanding.
Mandatory and minimum requirements have also been established both for entry
into the grading scheme and at the different star levels.
Mandatory requirements, marked M shall refer to those requirements that are

prescribed by existing laws, without which, no accreditation shall be issued to the
enterprise until such time that it rectifies said deficiencies.
On the other hand, minimum requirements, marked m shall refer to those

requirements which are minimum to a certain classification, without which the
establishment will not be awarded such classification but instead be downgraded
to a lower classification, regardless of the total points accumulated.
M shows a
The A mandatory Mandatory
requirement, m shows a
reference item in this The number
in this case Minimum
number case for 1-5 of points for all stars requirement,
A description
stars These items allocated to and has no in this case for
of the criteria points 4 and 5 stars
link together this criteria
viii
DOT MEMORANDUM CIRCULAR NO. 2012-02
RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

ACCOMMODATION ESTABLISHMENTS – HOTELS, RESORTS AND
APARTMENT HOTELS
PURSUANT TO THE AUTHORITy VESTED IN THE DEPARTMENT OF TOURISM

(DOT) By REPUBLIC ACT NO. 9593 OTHERWISE KNOWN AS THE TOURISM
ACT OF 2009 DATED MAy 12, 2009, ON THE MANDATORy ACCREDITATION
OF PRIMARy TOURISM ENTERPRISES, THE NATIONAL TOURISM
STANDARDS FOR THE ACCOMMODATION SECTOR – HOTELS, RESORTS
AND APARTMENT HOTELS ARE HEREBy PROMULGATED TO IMPLEMENT
THE INTENT AND PURPOSE OF THE SAID REPUBLIC ACT.
BOOK ONE
GENERAL PROVISIONS
Rule I.
Deinition and Basic Guidelines
Section 1. Title. These Rules shall be referred to as “RULES AND REGULATIONS

TO GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS
– HOTELS, RESORTS AND APARTMENT HOTELS.”
Section 2. Deinition of Terms. When used in these Rules, the following terms shall,
unless the context otherwise indicates, have the following meaning:
a. “Accreditation” shall refer to a certiication issued by the Department to a
tourism enterprise that oficially recognizes it as having complied with the
minimum standards for the operation of tourism facilities and services.
b. “Act” shall refer to Republic Act No. 9593, otherwise known as the “Tourism
Act of 2009”.
c. “Apartment Hotel” shall refer to serviced apartments offering self-contained

units that contain access to kitchen and laundry facilities. A number of
bedrooms may share one bathroom in the unit.
1
d. “Department or DOT” shall refer to the Department of Tourism created
pursuant to Presidential Decree No. 189 (1973), as amended.
e. “Hotel” shall refer to full service accommodation with reception and guest
rooms generally offering private facilities with an onsite restaurant, room
and bar services available. Additional facilities such as business centres
and conference rooms are expected.
f. “Mandatory Requirements (M)” shall refer to those requirements without

which an enterprise shall not be accredited.
g. “Minimum Requirements (m)” shall refer to those requirements which are

minimum to a certain classiication, without which the establishment will
not be awarded such classiication but instead be downgraded to a lower
one, regardless of the total points accumulated.
h. “OTSR” shall refer to the Ofice of Tourism Standards and Regulation of

the Department.
i. “Primary Tourism Enterprises” refers to travel and tour services; land,
sea and air transport services exclusively for tourist use; accommodation
establishments; convention and exhibition organizers; tourism estate
management services; and such other enterprises as may be identiied by
the Secretary, after due consultation with concerned sectors.
j. “Quality Gradings” shall refer to such terms as unacceptable, adequate,

good, very good, excellent and outstanding are used to signify the
ascending levels of quality.
k. “Resort” shall refer to full service accommodation located in a more

natural, relaxed environment, with reception and guest rooms generally
offering private facilities with an onsite restaurant, room and bar service
available. Additional recreation facilities and tour services are expected.
l. “Rules” shall refer to these Rules and Regulations implementing the

Accreditation of Accommodation Establishments without prejudice to the
Implementing Rules and Regulations of the Tourism Act of 2009.
m. “Standards” shall refer to a set of written functional, aesthetic and technical

requirements in the form of speciications or guidelines to ensure that a
product and service complies with the Rules and Regulations set forth by
the Department.
2
n. “Tourism Enterprises” refers to facilities, services and attractions involved
in tourism, such as, but not limited to: travel and tour services; tourist
transport services, whether for land, sea or air transportation; tour guides;
adventure sports services involving such sports as mountaineering,
spelunking, scuba diving, and other sports activities of signiicant tourism
potential; convention organizers; accommodation establishments,
including, but not limited to, hotels, resorts, apartelles, tourist inns, motels,
pension houses, and home stay operators; tourism estate management
services, restaurants, shops and department stores, sports and recreational
centers, spas, museums and galleries, theme parks, convention centers
and zoos.
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are ive (5) levels of accommodation
standards ranging from one to ive stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) – These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. They offer
expanded facilities and higher level of comfort.
c. Three Star: 55–70% achievement (551 to 700 points) – These enterprises
offer a very good level of accommodation. There are more spacious public
areas, higher quality facilities and a greater range of services.
d. Four Star: 70–85% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is reined and stylish. Service is
responsive, often including an extensive array of facilities.
e. Five Star: 85-100% achievement (851 to 1,000 points) - These properties
relect the characteristics of luxury and sophistication. The facilities are
world class in every manner and the meticulous service exceeds all guest
expectations.
3
4
BOOK THREE
ACCREDITATION STANDARDS
Rule III.
Accreditation Standards for Hotels
     My
No. Ratings Criteria / Indicators Points    
Points    Score
 
No. Ratings Criteria / Indicators My
 Score
Dimension 1: ARRIVAL/DEPARTURE
1.1 Building – Appearance
Exterior in a clean it for purpose
1 Minimum 1-5 0 M M M M M
condition.
2 Minimum 1-5 Hotel name clearly visible from the street. 0 M M M M M
3 Minimum 1-5 Hotel name is visible at night. 0 M M M M M

1.2 Building - Design and
4
Construction Quality
Built design and construction quality is
Unacceptable from materials that are not durable and/ 0
or unsafe for guest use.
Basic structure with adequate materials

Acceptable that will provide a simple and safe 2
accommodation environment.
A functional building with good quality

Good 4
materials and eicient layout.
Strong external appeal, consistent
Very Good design with any alterations linking to the 6
original building.
Excellent impression and overall appeal,
inviting appearance, architectural
Excellent features are evident and excellent quality 8
building materials have been used
throughout.
Luxurious and unique exterior,

Outstanding outstanding visual appeal, highest 10
quality materials used in construction.
1.3 Building - Condition (wear and

5
tear)
Neglected appearance, obvious structural

Unacceptable repairs needed, poor outside materials, 0
laking paint, rotting wood, rust evident.
5
No. Ratings Criteria / Indicators Points 

    My
   
   Score
 

Minor maintenance may be required,

Acceptable 2
natural weathering is evident.
Good appearance, weathering may still

Good 4
exist, but in sound condition.
Very good maintenance of paintwork

Very Good 6
and exterior panels.
High standard of external appearance,

Excellent 8
allowing for the age of the building.
As new condition, no building

Outstanding 10
maintenance issues are visible.
1.4 Entrance / Exit & Parking
Driveway is in a sound condition and

6 Minimum 1-5 free from signiicant potholes with no 0 M M M M M
obvious obstructions.
Driveway entrance is clearly marked and

is visible at night time.
Clearly designated parking area that

8 Minimum 1-5 meets the relevant provisions of the 0 M M M M M
National Building Code.
Minimum
9 Valet parking is provided. 3 m m
4&5
1.5 Security
Professional security in place 24 hours

at main entry point.
Property and security services designed

to ensure guest safety at all times.
Efective use of CCTV with minimum 30

12 3
days recording storage.
13 Monitoring of CCTV 24 hours. 5
6

    My
   
   Score
 

14 1.6 Reception – Service Hours
Minimum 1-2 Reception service available 16 hours. 0 M M
Minimum 3-5 Reception service available 24 hours. 5 m m m
15 1.7 Reception – Size
Reception area is small and/or diicult

Unacceptable 0
to locate.
Obvious size restrictions, area may be

Acceptable 1
cluttered.
Good Functional reception for the operation. 2
Very good Very good size, generous space. 3
Excellent reception area, seated check in

Excellent 4
is an option.
Luxurious check in facility, private

Outstanding check in facility is available and used as 5
appropriate.
16 1.8 Reception - Seating Area
No seating available or seating options

Unacceptable 0
in poor condition with lack of privacy.
No seating area available but limited

Acceptable privacy means it is diicult to have 1
private conversations.
Seating available close by for a small

Good 2
group of not less than 4 guests.
Comfortable seating area close by for

Very Good 3
not less than 6 guests.
7

    My
   
   Score
 

Seating area with excellent quality
Excellent seating appropriate for the size of the 4
hotel.
Outstanding seating options are

available for diferent sized groups to
Outstanding 5
enable comfort whilst waiting near
reception.
17 1.9 Check-in Process
Lengthy ineicient registration process

Unacceptable with unacceptable wait time of over 10 0
minutes before receiving any service.
Basic registration process with minor

Acceptable wait time (not more than 10 minutes 2
per guest).
Basic registration process in place, with

Good prompt service (not more than 8 4
minutes per guest).
Basic registration process with no wait

Very good time (not more than 6 minutes per 6
guest).
Pre-registration information already

completed as part of the booking
Excellent process for the guest who may only 8
need to review and conirm details (not
more than 4 minutes per guest).
Pre registration information completed

Outstanding and no wait time for registration 10
process.
1.10 Luggage Services
Left luggage services available without

dedicated space.
Left luggage practices ensure

bag security and luggage room is 5
proportionate to size of hotel.
19 1.11 Porter Services
Minimum 3-5 Porter services are available. 5 m m m
20 1.12 Reception Staf - Appearance
8

    My
   
   Score
 

Unacceptable Staf are poorly groomed and untidy. 0
Staf wear clean clothing and are neat

Acceptable 2
and tidy.
Staf are easily identiied and well

Good 4
groomed.
Staf provide a very good professional

Very good 6
appearance.
Staf are very well groomed and take

Excellent 8
pride in their appearance.
Staf are immaculately groomed and

Outstanding 10
attention to detail is obvious.
21 1.13 Reception – Service Quality
Staf are unresponsive, inattentive or

Unacceptable 0
absent for extended periods.
Staf are not very attentive or seem

Acceptable distracted, may be absent for short 2
periods.
Good Staf are polite and responsive. 4
Staf are welcoming and provide a sense

Very good 6
of arrival.
Staf take an interest in the guests

Excellent preferences, refreshments or similar 8
may be ofered on arrival.
Staf are very responsive, attentive, and
Outstanding eicient while taking a personal interest 10
about every requirement of the guest.
1.14 Reception Services –

22
Check-out
Lengthy ineicient check-out process

Unacceptable with unacceptable wait time of over 10 0
minutes before receiving any service.
9

    My
   
   Score
 

Basic check-out process with minor wait
Acceptable time (not more than 10 minutes per 1
guest).
Basic check-out process in place, with

Good prompt service (not more than 8 2
minutes per guest).
Express check-out option or account pre

prepared and available for review before
Very good 3
check out (not more than 6 minutes
per guest).
Express check-out with minimal wait
Excellent time (not more than 4 minutes per 4
guest).
In room check-out options and express

Outstanding 5
service ofered with no wait time.
1.15 Other Arrival / Departure

Aspects
Guests must be provided with Oicial

Receipt on departure.
Account reviewed and then presented in

1
an envelope.
A wide range of payment options are

24 available including at least 3 diferent 3
types of credit cards.
25 Ofer to arrange transfer services. 5
Dimension 2: PUBLIC AREAS

2.1 Public Areas - Decoration -
26
Design and Quality
No thought given to coordinating

Unacceptable 0
design resulting in ad-hoc decoration.
Some attempt to coordinate design and

Acceptable 2
have a consistent theme.
Good quality decoration, use of wall

Good 4
hangings adds to overall impression.
Coordinated design, a professional

Very Good 6
standard is achieved.
10

    My
   
   Score
 

Excellent standard of coordinated décor

Excellent 8
throughout all public spaces.
Highest quality, unique wall hangings

Outstanding 10
on display, outstanding design features.
2.2 Public Areas – Decoration -

27
Condition and Maintenance
Very old, faded, damaged wall coverings,

Unacceptable peeling, grubby marks, evidence of 0
neglect.
Amateurish application of wallpaper/
Acceptable paint, tired look, damage is evident and 2
several minor repairs are needed.
Some aging still evident, maintenance
Good practices are noted and 1 or 2 minor 4
repairs are needed.
Very good condition with a few

Very Good 6
scratches and marks evident.
No major scratches or marks, overall an

Excellent 8
excellent quality throughout.
No evidence of wear and tear, in as new

Outstanding 10
condition throughout.
2.3 Public Areas - Furniture –

28
Quality
Uncomfortable furniture that is made of

Unacceptable 0
poor materials, or no furniture used.
Mismatched furniture that is not

Acceptable 2
particularly comfortable.
May be older furniture or newer lower

Good quality coordinated furniture, durable 4
materials are used.
Very good quality furniture, high levels

Very Good of comfort, easy and attractive seating 6
arrangements.
Excellent furniture quality, great degree

Excellent of comfort, attractive and highly- 8
coordinated.
11

    My
   
   Score
 

Highest quality furniture in outstanding
Outstanding condition, or antique furniture of 10
highest quality.
2.4 Public Areas - Furniture –

29
Condition
Scratched and badly damaged furniture,

Unacceptable loose arms and legs, stained, dirty 0
upholstery or no furniture used.
Occasional marks, in need of minor

Acceptable 2
repair, acceptable condition.
Good level of condition throughout

most of the public areas. Some public
Good 4
spaces may not display a range of
furniture.
Very good condition of furniture, with
Very Good only some minor signs of wear and tear 6
throughout the public areas.
Excellent furniture condition

Excellent 8
throughout the hotel.
Furniture in outstanding as new

Outstanding condition, conveniently located 10
throughout the hotel.
30 2.5 Public Washroom - Quality
Poor quality throughout, aged basin and

Unacceptable 0
bowl, not it for purpose.
Aging ixtures, rough inish no

Acceptable 1
additional space.
Good quality ixtures, standard design,

Good 2
limited space.
Very good, high quality basin, superior

Very Good 3
design, ample bench room.
Excellent quality of ittings, basin and

Excellent 4
bowl decoration is to a high standard.
Outstanding quality, designer tap ware,

Outstanding 5
ample space.
12

    My
   
   Score
 

2.6 Public Washroom - Condition

31
and Cleanliness
Basin chipped or damaged, paintwork

Unacceptable 0
chipped, laking, dirty condition.
Acceptable Older condition, but clean and usable. 1
Some signs of wear and tear, aging tap

Good 2
ware, but signs of regular cleaning.
Very good condition, few signs of wear

Very Good and tear, regular servicing even during 3
busy periods.
Minor scratches are barely visible,
Excellent always clean and tidy and in excellent 4
condition.
Outstanding condition, no marks or

Outstanding 5
chips, as new condition.
32 2.7 Public Areas - Room Climate
All public areas are air-conditioned or

have temperature control initiatives
and maintain a temperature between
Minimum 1-5 0 M M M M M
20-25 degrees year round, except in
areas where elevation is 2000 ft. above
sea level.
2.8 Public Areas - Temperature

33
Control – Quality
No general ambient temperature, poor

Unacceptable 0
air quality, bad smells.
Minimum level of comfort achieved.

Acceptable Some areas are hotter and colder than 2
others.
A good level of comfort is evident

Good 4
throughout the public spaces.
hermostatically controlled system that

Very Good maintains a very good level of comfort 6
in most areas.
13

    My
   
   Score
 

Excellent levels of comfort throughout
Excellent property. Consistent air low with no 8
hot areas or draughty places.
Outstanding levels of comfort

Outstanding throughout. hermostatically controlled 10
in all public areas.
2.9 Public Areas - Temperature
34 Control – Condition and
Maintenance
Unresponsive system, no maintenance
plan or consistency of temperature is
Unacceptable 0
achieved. Operating noise levels make
conversations diicult.
Aging and dated air-conditioning units,

Acceptable 2
operated at selected times.
A mixture of systems may be used; all

Good units in good working order, although 4
may be older and used occasionally.
Units may be older but well maintained

Very Good 6
with very good maintenance.
Excellent levels of maintenance, would

Excellent expect most units to be less than 5 years 8
old and of excellent condition.
All units in excellent condition, no

Outstanding leaks, no rust, quiet operation in as new 10
condition.
2.10 Public Areas - Lighting –

35
Quality
Low quality lighting, bare bulbs with no

Unacceptable shades, dim, gloomy efect, with some 0
dark spaces.
Enough lighting for practical use,

Acceptable sparse, but with an even distribution 1
of light.
Good level of illumination throughout

Good 2
all public areas.
Very good illumination options, reading

Very Good lights throughout the public areas. 3
Multiple light switches.
Excellent quality lighting. Lighting

efects with use of picture lighting or
Excellent 4
special efects lighting, excellent quality
ittings.
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Highest quality of lighting. Designed for
practical use and also efect, showing
Outstanding 5
of corridor and features in public areas,
e.g. mood lighting and dimming system.

36
Condition
Poor condition, exposed wires, wobbly

Unacceptable 0
ittings, loose plugs.
Acceptable condition of lamps, aging is

Acceptable 1
evident.
Good quality ittings, no burnt

Good shades, any repair work to ittings is 2
professionally done.
Very good condition of ittings, no

Very Good 3
repair work required.
Excellent quality ittings throughout all

Excellent public areas. Designer lamps used where 4
appropriate.
Highest quality of light ittings used in

Outstanding 5
as new condition.

Environmental Protection
Sensor lighting in use that does not
37 Environmental 2
compromise guest safety.
38 Environmental Good use of natural lighting. 3
Low energy-saving bulbs used between

39 Environmental 3
50% and 75% of public areas.
Low energy-saving bulbs used in over
Environmental 5
75% of public areas.
40 2.13 Public Areas – Cleanliness
Very heavy dust on surfaces, carpets

badly vacuumed, cobwebs evident, litter
Unacceptable 0
lying around, dead insects, dirty glasses,
cups on tables, dirty bathrooms.
Clean but not in high or low areas,
smears on surfaces, no evidence of
Acceptable 2
regular wiping/dusting. Any toilets are
cleaned daily.
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Eicient vacuuming, generally good,

Good evidence of high and low dusting, 4
bathrooms are in good tidy condition.
One or two small areas missed but

overall very satisfactory cleaning
Very Good process, everything is tidy. Bathrooms 6
are cleaned regularly throughout the
day as required.
Tables, surfaces well-polished,

no smears, excellent standard of
Excellent 8
cleanliness. Bathrooms are in excellent
condition.
As new look and feel, very clean and

shining surfaces, excellent attention
Outstanding to detail, bathrooms are always in 10
outstanding condition throughout the
day.
Dimension 3: BEDROOM
41 3.1 Room Size
Minimum 1 Size including bathroom ≥ 16 sq. m 4 m
3.2 Suites – Availability
(Note: Suites shall have a Master’s

42 bedroom, pantry, separate living room
and en-suite bathroom with enclosed
shower and telephone extension in
bathroom).
Minimum 4 2% of rooms are suites. 3 m
Minimum 5 5% of rooms are suites. 5 m
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3.3 Rooms for Persons with
43
Disabilities (PWD) – Availability
One PWD room for every 50 up to
150 rooms, and 1 for every 100 rooms
thereof, for less than 50 rooms at least
one PWD room.
44 3.4 Bedroom - Space & Comfort
Floor space has obstacles that can cause
Unacceptable injury to guests, furniture too large or 0
too small, may be less than 2.4 meters.
Doors and drawers can be opened freely
without moving furniture, may still
Acceptable 2
have cluttered feel, impression is fair,
ceiling height is at least 2.4 meters.
Good amount of space to move freely
carrying a suitcase, there may be some
Good 4
restrictions and a chair may serve dual
purposes.
Bedrooms are well planned for ease of
Very Good movement, no major obstacles to move 6
around, easy access to all facilities.
Generous space to allow comfortable
relaxation and comfortable in room
Excellent 8
dining, ease of access with a suitcase to
all wardrobes and cupboards.
Luxurious space designed for relaxation
and eiciency of movement. Ample
Outstanding 10
free space with furniture in suitable and
convenient places.
45 3.5 Bedroom – Sound Prooing
No attempt to provide any sound
Unacceptable 0
prooing.
Any adjoining room has one door and
is not sound proofed and curtains are
Acceptable 2
thin and provide very limited sound
prooing.
Good level of sound prooing, lined
Good curtains are in place and building design 4
assists sound prooing.
Very good sound prooing materials are
Very Good used; Heavy curtains and loor coverings 6
reduce noise.
Excellent level of sound prooing,
Excellent including double glazing and other 8
methods to reduce external noises.
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Outstanding sound prooing design to

Outstanding 10
ensure quiet enjoyment of space.
46 3.6 Bedroom – Noise Levels
Signiicant external noise and noise

Unacceptable from other rooms that makes sleeping 0
or peaceful enjoyment diicult.
Noise from outside is variable; noise

Acceptable 2
from neighbouring rooms is audible.
External noise from other rooms

Good and from outside is heard but is not 4
signiicant.
No intrusive noises from other rooms,

occasional loud noises are still audible
Very Good from time to time. Noise should not be 6
more than 70 decibels as measured by
the pillow position on the bed.
Noise should not be more than 60

Excellent 8
decibels.
Noise should not be more than 50

Outstanding 10
decibels.
3.7 Bedroom – Bed Mattress –

47
Quality
Sofa beds are not acceptable as

Unacceptable permanent bed spaces, mattresses less 0
than 4 inches.
Foam mattress, chip board base or
Acceptable similar, shallow innerspring or mattress 2
greater than 4 inches.
High density foam, 8 inches timber
Good base, shallow innerspring, 6 inch 4
mattress.
Standard coil, comfort layers may have

Very Good 6
pillow top, 8 inch mattress.
Coil spring or equivalent, separate

Excellent mattress top, mattress protectors (bed 8
pad) and pillow protectors / slips.
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Latex or pocket spring, deep comfort,
separate mattress top; mattress
Outstanding 10
protectors (bed pad) and pillow
protectors / slips.
3.8 Bedroom – Bed Mattress –

48
Condition
Ripped or badly stained mattress,

Unacceptable springs coming through, uncomfortable 0
and lumpy.
Small tears, fabric shows signs of aging,
Acceptable weakening of mattress edges, minor 2
stains.
Good condition, good support

Good 4
throughout.
Very good condition, no stains or tears,

Very Good 6
evidence of good maintenance.
Excellent condition, very little wear and

Excellent 8
tear.
Outstanding Outstanding or as new condition. 10
3.9 Bedroom - Bedding & Linen –

49
Quality
Unacceptable hin sheets do not properly it the bed. 0
Acceptable hinly woven cotton, no tears or rips. 2
hinly woven cotton or poly cotton

Good 4
sheets of good quality.
Medium weave cotton, in very good

Very Good condition, should have minimum 250 6
thread count.
All linen excellent quality should have

Excellent 8
minimum 300 thread count.
All linen outstanding quality should

Outstanding have minimum 300 thread count or silk 10
linen or similar.
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3.10 Bedroom - Bedding & Linen –
50
Condition
Sheets with large stains, holes, faded

Unacceptable 0
and damaged.
Sheets with no tears or rips, in a clean

Acceptable 2
condition.
Linen in good condition, evidence of

Good 4
good laundry practices.
Very Good Linen in very good and crisp condition. 6
Excellent All linen in excellent condition. 8
Outstanding All linen in as new condition. 10
3.11 Bedroom – Pillows – Quality /

51
Condition
Lumpy pillows, too hard, too soft, out of

Unacceptable 0
shape and/or in other poor condition.
Clean, basic pillows, acceptable quality,

Acceptable 2
average irmness/softness.
Good quality pillows, with pillow

Good 4
protectors.
Very good pillows, at least 2 per sleeping

Very Good 6
position.
Excellent A range of excellent pillows available. 8
A pillow menu is available with pillows

Outstanding 10
in as new condition.
52 3.12 Bedroom – Lighting – Quality
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Cracked light switches, lights without

Unacceptable 0
shades or lamps.
Light switch by main door only;

Acceptable 2
acceptable illumination of bedroom.
Good lighting illumination, bedside

Good 4
table lamps, variety of lighting options.
Room has very good lighting, multiple

Very Good switches and very good quality ittings, 6
two bedside lamps.
Designer lamps and excellent levels
Excellent of lighting to create diferent moods, 8
directional bedside lamps.
Architectural design of lighting is

Outstanding 10
evident. he best available.
3.13 Bedroom - Lighting –

53
Condition
Lights not working, bulbs need

Unacceptable 0
replacing.
Acceptable condition of lamps, some

Acceptable 2
bulbs not working.
No burnt shades, aging lamps but

efective. Minor maintenance work
Good 4
around ittings into the wall may be
required.
Very good condition of ittings,
Very Good coordinated approach to lighting. No 6
repair work needed around ittings.
Fittings throughout bedroom in as
Excellent new condition, with a few minor marks 8
evident after close inspection.
Fittings throughout the bedroom in as

Outstanding 10
new condition.
3.14 Bedroom - Lighting –

54
Environmental Protection
Energy-saving light bulbs in between

Environmental 3
50% and 75% of bedroom lights.
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Energy-saving light bulbs in over 75%
Environmental 5
of bedroom lights.
All rooms must have windows with a

5
view.
55 3.15 Bedroom Curtains – Quality
Unlined fabric of low quality, exposed

Unacceptable 0
tracking.
Fabric unlined of acceptable quality,

Acceptable 2
plastic blinds.
Curtains /shades full length, good

Good 4
quality, easy to draw.
Curtains/shades, coordinated, blackout

Very Good 6
quality, well-coordinated.
hick quality curtains/shades, with total

Excellent 8
blackout.
Outstanding quality, custom design,

Outstanding functional and decorative, may be 10
motorised.
56 3.16 Bedroom Curtains – Condition
Curtains or blinds do not it, have major

Unacceptable 0
stains and marks.
Curtains/shades just cover windows;

Acceptable a number of minor stains/marks are 2
evident.
Curtains /shades in good condition may

Good 4
be one minor mark.
Curtains/shades, in very good

Very Good 6
condition.
Excellent condition, fullness of

Excellent 8
materials.
As new condition, luxurious, no wear

Outstanding 10
and tear evident.
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3.17 Bedroom - Floor Coverings –

57
Quality
Floor tiles or carpets do not cover the

Unacceptable main loor space they were intended to 0
cover.
Floor covering is acceptable with low

Acceptable 2
grade tiles or coverings.
Good quality loor coverings, standard

Good 4
tiles, quality timber loors.
Floor covering of very good quality,

Very Good 6
well-coordinated with room design.
Floor covering of excellent quality,

Excellent 8
contemporary tiles or wool carpets.
Exceptional quality, custom design

Outstanding looring, polished woods or luxurious 10
plush carpets with density of 42 oz.
3.18 Bedroom - Floor Coverings -

58
Condition
Largely stained coverings, large holes,

Unacceptable 0
dirty, cracked and badly damaged tiles.
Some stains and discoloration is

Acceptable 2
acceptable, chipped tiles.
Floor coverings, in good condition,

Good amateurish application for any areas 4
that are ixed.
Floor covering in very good condition,

Very Good 6
professional ixing of any wear and tear.
Floor covering in excellent condition, no

Excellent 8
stains are visible.
Outstanding Floor coverings in as new condition. 10
3.19 Bedroom - Temperature

59
Control - Quality
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Unacceptable Inefective cooling system. 0
Window –based cooling system;

Acceptable fan available for additional cooling, 2
acceptable air circulation.
Good cooling system, good air

Good 4
circulation, split-unit type.
Very good and efective cooling

Very Good 6
operation.
Personal control of air temperature,

Excellent windows well insulated, excellent air 8
low.
Room pre cooled for arrival or very fast
Outstanding cooling system available, highest quality 10
unit or system in place.
3.20 Bedroom - Temperature

60
Control - Condition & Maintenance
Broken windows, cracked glass,

Unacceptable draughty, fan air conditioning not 0
working.
Window opens and closes easily, fan in

Acceptable 2
acceptable condition.
Good cooling system, air conditioning

Good 4
unit older but operates efectively.
Noise levels are acceptable for guest

Very Good comfort (70db), split-unit with working 6
remote control.
Quiet operation with remote control

Excellent 8
(60db and lower).
No intrusive noise from unit, very quiet

Outstanding operation with remote control (50db 10
and lower), in as new condition.
61 3.21 Bedroom – Furniture - Quality
No chair, no bedside table or made of

Unacceptable material that is not suitable for this 0
purpose.
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One chair, one bedside table, aged
materials, MDF (Medium Density
Acceptable 2
Fiberboard) materials, no coordination,
repairs evident.
Two bedside tables, some attempt at
Good coordination. Good quality furniture, 4
timber veneers, glass tops may be used.
Very good quality furniture, good range,

Very Good 6
solid woods, polished edges.
Excellent quality and range. Custom

Excellent 8
designed.
Designer furniture that helps create a

Outstanding reined ambience for the room, the best 10
available furniture is used.
3.22 Bedroom - Furniture –

62
Condition
Cracked, broken furniture, poorly

Unacceptable 0
repaired.
Acceptable condition, some signiicant

Acceptable 2
scratches and repairs are evident.
Furniture in good condition, any repairs

Good 4
done professionally.
Very good condition of furniture, only a

Very Good 6
few minor marks are visible.
Excellent condition, little wear and tear

Excellent 8
is evident.
Outstanding In as new condition. 10
3.23 Bedroom - Accessories and

Amenities available
63 Electronic key card locking system. 5
64 Environmental Key card power system. 5
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Door chain or security device such as

65 2
peep hole to view visitors.
Small mirror – at least 600mm by

66 1
300mm 24 inches by 12 inches.
Medium mirror – at least 800mm by

2
400mm 31 inches by 16 inches.
Big mirror – at least 47 inches by 24

3
inches.
Full length mirror – at least 70 inches

4
by 24 inches.
67 Additional second mirror. 1
Coat hangers – 3 per person minimum

68 1
– wire.

2
– plastic.

3
– wooden.
69 Open shelve wardrobe (no doors). 1
Small size wardrobe 24 inches minimum

2
width.
Adequate size wardrobe 35 inches

3
minimum width.
Standard size wardrobe 47 inches

4
minimum width.
Spacious wardrobe 59 inches minimum

5
width.
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70 Drawers or enclosed shelf space. 1
71 Portable luggage rack. 1
Deined luggage rack – permanent. 2
72 Central safe at reception only. 1
Small safety deposit box in room,

2
functional and securely bolted.
Safety deposit box in room, large

enough for 13” laptop, functional and 4
securely bolted.
73 Daily newspaper delivered to room. 1
74 Minimum 1-5 Drinking water and one glass per guest. 0 M M M M M
75 Minimum 3-5 Tea/cofee facilities in room. 2 m m m
Telephone provided in each room with

76 Minimum 3-5 2 m m m
direct dial.
77 Clock/Radio/Wake up service. 1
In room compendium with basic

78 Minimum 2-5 1 m m m m
information on emergency contacts.
In room compendium with extended

Minimum 3-5 information including mini bar price 2 m m m
lists and restaurant menu.
In room compendium with extensive

Minimum 4-5 regional information on what to see and 3 m m
do for tourists.
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Refrigerator, clean and in working
79 2
condition
Refrigerator with serviced mini bar. 5
TV with small screen size (< 20 inches)

80 1
without remote control.
TV with small screen size (< 20 inches)

2
with functional remote control.
TV with medium screen size (20-32 in)

3
with functional remote control.
TV lat screen 32 inch or larger with

4
functional remote control.
TV lat screen 40 inch or larger with

5
functional remote control.
Multichannel options with Philippine

81 1
travel channels.
Multichannel options with at least 3

82 1
international news channels.
DVD player / Home theatre / Pay Movie

83 1
channels.
84 On screen property information. 1
85 On screen messaging and accounts. 1
In room internet connections (WLAN

86 2
or wired).
Free In room internet connections

3
(WLAN or wired).
Flashlight or illuminated light switches

87 1
in room.
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Laundry bag in room and service

88 1
available.
Express laundry service available (24

2
hour return service).
89 Ironing service available. 1
Iron and board in room available. 2
3.24 Bedroom – Cleanliness
All rooms are cleaned daily and all beds

are made daily.
91 Minimum 1-5 Waste bin provided and emptied daily. 0 M M M M M
Mattresses are labelled and periodically

92 2
turned.
Heavy dust on surfaces, paper and

93 Unacceptable other dirt are not picked up, unpleasant 0
smells
Acceptable Surfaces are basically clean. 3
Eicient vacuuming, good condition

Good 6
overall.
Very thorough cleaning process, no

Very Good 9
evidence of dust or smears.
Overall very satisfactory cleaning,

Excellent 12
excellent attention to detail.

Outstanding 15
shining surfaces.
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Dimension 4: BATHROOM
4.1 Bathroom – Minimum
Requirements
Baths and/or showers with functioning
94 Minimum 1-5 hot and cold water. Hot water reaches 0 M M M M M
38 degrees in 20 seconds.
95 Minimum 1-5 Toilet system in working order. 0 M M M M M
4.2 Bathroom - Shower/Bath –

96
Quality
Small shower with weak or no pressure,

Unacceptable 0
taps of low quality.
Lightweight shower curtain, not
Acceptable 2
well-coordinated tap ware.
Good quality ixtures, good quality

Good 4
curtain, shared shower/bath.
Standard tiled walls, framed shower

screen or designer curtain, mixers
Very Good 6
provide constant water low at even
temperature.
Tiled, framed shower screen or designer
curtain with high quality porcelain
Excellent bath, matching and coordinated style, 8
highly responsive water pressure and
temperature.
Frameless shower screen, designer
Outstanding shower enclosure, highest quality bath if 10
provided, luxurious quality inishings.
4.3 Bathroom – Shower/Bath –

97
Condition / Maintenance
Bath or shower enamel cracked, holes

Unacceptable visible, shower head broken, spray 0
uneven and poorly distributed.
Aging ixtures, rough amateurish
grouting/sealant, bath loor may be
Acceptable 2
lumpy and uneven. Tiles may still be
chipped.
No evidence of moulds, good overall

condition, minor chips or repairs may
Good 4
still be needed; bath loor is even and
well maintained.
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Very good condition, any repairs were
Very Good done professionally and do not require 6
further attention.
Excellent Excellent condition throughout. 8
Outstanding As new condition. 10
98 4.4 Bathroom – Basin - Quality
Basin plastic or poly-marble, taps of low

Unacceptable 0
quality.
Aging ixtures, rough amateurish

Acceptable 2
grouting; no additional bench space
Good quality ixtures, standard design,

Good limited bench space to place personal 4
toiletry.
Very good, high quality basin, superior
Very Good design, ample bench room for all 6
personal toiletries.
Excellent quality, generous space for all
Excellent personal toiletries, quality brand tap 8
ware.
Outstanding quality, often double basin,

Outstanding 10
designer tap ware, ample space.
4.5 Bathroom - Basin – Condition /

99
Maintenance
Basin chipped or damaged, tap does not

Unacceptable 0
provide a consistent low of water.
Acceptable Older condition, but clean and usable. 2
Some signs of wear and tear, aging tap

Good 4
ware.
Very good condition, few signs of wear

Very Good 6
and tear, minor scratches.
Excellent Excellent quality. No marks or chips. 8
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Outstanding condition, as new

Outstanding 10
condition.
100 4.6 Bathroom - Toilet – Quality
Cheap plastic toilet seat and/or cover

Unacceptable 0
that does not it.
Good quality plastic seat that is

Acceptable 2
functional.
Good Good quality solid seat 4
Very Good Strong solid material of durable nature. 6
Excellent Solid construction, wall hung seat. 8
Solid construction with designer

Outstanding 10
features evident.
4.7 Bathroom – Toilet – Condition /

101
Maintenance
Leaks from lushing evident on loor,

Unacceptable stained seat, lush mechanism does not 0
work properly.
No leaks and acceptable condition, clean

Acceptable 2
and usable.
Good Good condition, repairs evident. 4
Very good condition, minor wear and

Very Good 6
tear evident.
Excellent condition, spotless

Excellent 8
appearance.
Outstanding As new condition. 10
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4.8 Bathroom – Decoration -
102
Quality
Poor quality throughout, uncoordinated

Unacceptable 0
mix of tiles.
Adequate materials, panelling with gaps

Acceptable 2
evident, small space.
Good quality, basic painting, limited use

Good 4
of colour or themes.
Very good quality, no visible joins, well

Very Good 6
coordinated design.
Excellent quality, may be constructed of

Excellent 8
marble or granite inish.
Highest quality decoration, grouting

Outstanding excellent condition, ceiling inish is of 10
highest quality.
4.9 Bathroom – Decoration -

103
Condition / Maintenance
Paintwork chipped, laking, dirty

Unacceptable 0
condition, mould on walls and ceiling.
Acceptable condition, clean but with

Acceptable dated materials, may still be with some 2
evidence of mould issues.
Good condition, evidence of repair

Good 4
work.
Very good condition, any repair work

Very Good has been professionally completed and 6
no maintenance is required.
Excellent Well maintained, in excellent condition. 8
Outstanding Decoration in as new condition. 10
4.10 Bathroom- Towels –

104
Quality and Cleanliness
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Towels are thin, ripped and in poor

Unacceptable 0
condition, major stains.
Towels are thin but clean and in

Acceptable 2
acceptable condition.
Greater range of towels of average

Good 4
quality.
Very good range of towels including

Very Good bathmat, face towel, bath towel and 6
hand towel.
Excellent range of towels of thick

Excellent 8
cotton, 90-100% cotton.
Highest, plush range of towels in as new

Outstanding 10
condition, 100% cotton.
4.11 Bathroom – Space and

105
Comfort
Unacceptable Space is too small for comfort. 0
Acceptable Space is limited but usable. 2
Good space, ability to dry yourself in

Good bathroom without touching bathroom 4
walls.
Very good space, area to place clothes

Very Good 6
and ample space for personal toiletry.
Excellent bathroom space, ability for

Excellent two people to easily move around the 8
bathroom.
Generous and outstanding space, the

Outstanding 10
best available.
4.12 Bathroom – Overall

106
Cleanliness
Heavy dust and/or smear on surfaces,

long term grime on inaccessible places,
Unacceptable 0
old soap, hairs in bathroom, waste bin
not emptied.
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Acceptable Surfaces in acceptable condition. 4
Eicient cleaning; surfaces show

Good 8
cleaning practices.
Very satisfactory cleaning process, fresh

Very Good 12
smell.
No evidence of dust or smears, enamel

Excellent gleaming, no sign of mould or mildew; 16
sealed toilet seat.

Outstanding shining surfaces, excellent attention to 20
detail.
107 4.13 Toiletries – Availability
Minimum 1-5 Toilet paper provided. 0 M M M M M
Soap or toiletries from previous guest

108 Unacceptable 0
are evident.
Acceptable Soap only provided. 1
Greater range of toiletries including hair

Good 2
shampoo and shower/bath gel.
Strong range of toiletries of very good

Very Good quality including body lotion, ear buds, 3
etc.
Excellent range of branded toiletries

Excellent 4
(Incl. dental care kit, nail care kit, etc.).
Highest quality toiletries with extensive

Outstanding 5
range.
4.14 Bathroom – Amenities -

Availability
109 Bidet. 4
35

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   
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 

110 Functional hairdryer. 2
111 Magnifying mirror. 2
112 Weighing scales. 2
113 Bath robe / gown. 1
114 Slippers. 1
115 Shoe mitt / horns. 1
4.15 Bathroom – Environmental

Protection
Dual lush toilet system or similar to

116 Environmental 3
conserve water.
Flow regulators on shower/taps to

117 Environmental 3
conserve water.
Bulk dispensers or biodegradable

118 Environmental 3
packaging used for soaps, shampoos.
Towel and linen policy promotes

119 Environmental conservation and gives guest choice 3
regarding frequency of cleaning.
Dimension 5: FOOD AND BEVERAGE

5.1 Food and Beverage –
Availability of Restaurants
120 Minimum 1-5 Breakfast room available. 0 M M M M M
Full service restaurant open 7 days a

121 Minimum 3-5 10 m m m
week (including breakfast).
Additional Specialty Restaurant / Fine

122 Minimum 4-5 10 m m
Dining.
36

    My
   
   Score
 

5.2 Food and Beverage – Options
123
available
Non-availability of several food dishes

Unacceptable 0
and/or drinks.
Fast food / instant cofee/drinks, up to

Acceptable 4
20% unavailable.
Limited choice of basic dishes / bufet;

Good up to 10% all food dishes and/or drinks 8
on the menu are available.
A-la-carte menu, fresh fruits &

Very Good vegetables, selection of wines/beers, 12
only 5% of menu items not available.
Exceptional a-la-carte menu, availability

Excellent of all food dishes and drinks/wines on 16
the menu.
A-la-carte menu of outstanding variety

Outstanding of special cuisine (ine dining, fresh 20
juices, extensive wine list).
5.3 Food and Beverage – Service

124
Quality
No welcoming greeting, limited table

clearing, stains on tables/chairs, lack
Unacceptable 0
of attention, wait time greater than 30
minutes.
Friendly, but not necessarily

Acceptable professional service, basic knowledge of 4
foods/beverages on the menu.
Attentive behaviour of waiting staf,

Good 8
quick table clearing service.
Very good and attentive service,

Very Good service checks during meal to ensure 12
satisfaction.
Excellent service, eicient food clearing,

Excellent 16
prompt and polite service during meal.
Outstanding Outstanding service, the best available. 20
5.4 Restaurant - Decoration &

125
Furniture - Quality
37

    My
   
   Score
 

Tables and chairs are insuicient for
Unacceptable the number of guests, uncomfortable 0
seating.
Tables and chairs are mismatched but
Acceptable functional, vinyl seating with minimal 2
comfort, plastic chairs.
Good quality, tables and chairs, brushed
Good metal, glass, laminate materials, limited 4
design and coordination.
Very good quality, solid timbers or

Very Good 6
contemporary cane, coordinated design.
Excellent quality, high grade fabrics,

Excellent coordinated design, linen table cloths, 8
ergonomic design.
Luxurious feel, highest quality table and

Outstanding 10
chairs, linen clothes and napkins.
5.5 Restaurant - Decoration &

126
Furniture – Condition
Very old, faded, wobbly stand, damaged,

Unacceptable peeling, grubby marks, evidence of 0
neglect, damaged, marked, scratched.
Amateurish application of wallpaper/

paint, furniture in average condition
Acceptable 2
with signs of wear and tear, solid stand
of tables and chairs.
Good condition, some repair work

Good 4
evident.
Very good condition, professional

Very Good decoration, only minor marks showing 6
on tables and chairs.
Excellent condition, no scratches or

Excellent 8
chips.
Meticulous condition, no evidence of
Outstanding 10
wear and tear.
5.6 Restaurant – Crockery, Cutlery,

127
Glassware - Quality
Unacceptable Incomplete table settings. 0
38

    My
   
   Score
 

Basic crockery and cutlery, fork and

Acceptable 2
spoon only, adequately laid out tables.
Good quality cutlery, well laid out table

Good 4
setting.
Very good table setting, good quality

Very Good 6
glassware, solid cutlery.
Excellent range and condition of

Excellent crockery, high standard of glassware 8
and cutlery.
Outstanding table settings, ine china or

similar in use, silver cutlery or similar,
Outstanding 10
crystal glassware or similar outstanding
quality.
5.7 Restaurant – Crockery, Cutlery,

128
Glassware - Cleanliness
Dirty chipped glassware, stained

Unacceptable 0
crockery.
Crockery and cutlery are clean and

Acceptable mismatched, water marks may be 2
visible.
Good level of cleanliness, no major chips

Good 4
or marks, coordinated cutlery.
Very good level of cleanliness and

Very Good 6
polished cutlery.
Excellent level of cleanliness, glassware

Excellent 8
is in pristine condition with no smears.
Outstanding in as new condition for

Outstanding all crockery and glassware, polished 10
cutlery.
5.8 Restaurant – Space and

129
Comfort
Very crowded, cramped, uncomfortable,

Unacceptable 0
loud noise, unpleasant atmosphere.
Comfortable but crowded, diicult

Acceptable 4
access for customers and servers.
39

    My
   
   Score
 

A certain amount of noise and activity,
Good comfortable temperatures, tables too 8
close for private conversation.
Very good standard of comfort, private
Very Good 12
conversations are possible.
Well thought out table layout, no
Excellent 16
intrusive noise or smells.
Outstanding environment and highest
Outstanding levels of comfort, one of the best 20
available.
130 5.9 Kitchen - Quality of Appliances
Compliance with Health and Sanitation

Code of the Philippines.
Old appliances, untidy but adequate
131 Unacceptable 0
range.
Acceptable appliances, may be older but
Acceptable 2
in working condition.
Well-designed kitchen and good layout,

Good 4
appliances easily accessible.
Obvious design features designed to

Very Good ensure eiciency. Very good standard of 6
appliances.
Excellent layout and professionally

Excellent designed and stafed, excellent work 8
spaces.
Outstanding kitchen environment. One

Outstanding 10
of the best available. As new appliances.
132 5.10 Kitchen - Cleanliness
Dirty dishes and cooking utensils,

Unacceptable poor food handling and food storage 0
processes.
Clean, tidy, cold storage procedures are
Acceptable acceptable; basic hygiene standards are 4
followed.
Well maintained appliances and clean

Good 8
cooking utensils.
Very good standard of kitchen. Very

Very Good 12
hygienic, frequent cleaning is evident.
40

    My
   
   Score
 

Excellent level of cleanliness, attention
Excellent to detail in all aspects of cleaning and 16
hygiene.
Spotless kitchen environment. As

Outstanding new appliances in appearance and 20
cleanliness.
Dimension 6: AMENITIES AND SERVICES
6.1 Amenities - Guest Services
Free Internet connection available in

133 3
public areas for guests.
Housekeeping turndown service at

134 3
night.
Room Service availability for minimum

135 Minimum 1-3 0 M M M
of 12 hours.
Minimum 4-5 Room Service 18-24 hours. 4 m m
6.2 Amenities – Wellness Services
Fitness centre on site with cardio

136 3
machines and trained staf.
Fitness centre has trained staf on duty

5
with 5 or more cardio machines.
137 Massage services on site. 3
Spa with 3 or more treatment options.

138 3
Spa services must consist of massage,
body treatments and water applications.
Spa services include Traditional Filipino

2
treatments
139 Swimming pool with lifeguard on duty. 2
Swimming pool with clean and well

maintained facilities; size appropriate 5
for hotel.
41

    My
   
   Score
 

Sports equipment available for hire as

140 1
appropriate to location.
141 Jacuzzi. 2
142 Sauna / Steam room. 2
6.3 Amenities – General Services
143 Gift and souvenir shop. 5
144 Tour desk. 5
145 Hairdressers / salons. 5
Business Center (with PC, printer,

146 5
photo copier, internet connection, etc).
First Aid facility with trained staf on

147 5
site.
6.4 Amenities – Conference /

Function Venue
Conference facilities / function rooms

148 to cater only for small groups (< 20 4
people).
Conference facilities / function rooms to

8
cater for groups (20-50 people).

12

16

20
cater for groups (>250 people) .
Conference equipment – projector and

149 screen (suicient for size of conference 4
room).
Conference equipment – whiteboard/

150 lipchart (suicient for size of 4
conference room).
42

    My
   
   Score
 

Conference equipment – microphones
151 and sound system (suicient for size of 4
conference room).
Conference equipment – pin boards and

152 moderation kit (suicient for size of 4
conference room).
Conference equipment – comfortable

153 and ergonomic conference chairs and 4
tables.
Note: Decoration, furniture, temperature

control, lighting and cleanliness included in
public areas.
Dimension 7: BUSINESS PRACTICES

7.1 Business Processes
Emergency and ire evacuation

procedures are followed and in place.
Backup generator or emergency power

155 Minimum 1-5 is available, capable of providing full 0 M M M M M
power.
Safety systems and documentation in
156 place to respond to possible natural 5
disasters and man-made threats.
Cleaning schedules in place that show
157 daily, weekly and seasonal cleaning and 5
checking procedures.
Maintenance plans that show plan
158 to address major areas requiring 5
maintenance.
Vermin/Pest control in place to identify
159 and eliminate pests such as rodents, bed 5
bugs, cockroaches, lies, etc.
Risk assessment audit conducted in the
160 last 5 years that reviews security threats 5
to the property.
Environmental management system
161 Environmental in place to reduce waste with waste 5
reduction targets.
Environmental systems in place to
162 Environmental reduce water with water reduction 5
targets.
43

    My
   
   Score
 

Environmental systems in place to
163 Environmental reduce energy with energy reduction 5
targets.
Training programme in place for staf
164 Social (minimum of 3 days per staf member/ 5
year).
Recruitment programme ensure local
165 Social people are employed (minimum 80% 5
from within the region).
Procurement process ensures local
166 Social purchasing across all supply areas 5
(minimum 30% from within the region).
Procurement process advocates
Green purchasing (minimum 20% of
167 Environmental food/ beverages, laundry services, 5
and cosmetics procured from organic
suppliers).
Guest complaint handling system.

168 (complaints are documented and 5
responded to within 24 hours).
Refund policy (if complaints cannot be

169 resolved to guest satisfaction, discounts 5
or compensation will be applied).
Guest feedback and satisfaction

170 5
monitoring system in place.
Hotel meets all current regulations and
legislative requirements to operate a
Hotel.
(Revised Fire Code, Environmental
Code, Air Pollution, Accessibility Law,
etc.)
7.2 Barrier-free Facilities for
Persons with Disabilities (PWD)
(Accessible Tourism) For PWD Rooms,
172 5% of all rooms shall be designated for 5
PWD, but not less than 2 rooms.
Reception areas shall provide low and
recessed or split-level counters that can
173 2
both accommodate standing persons
and those seated on wheelchairs.
All interior doors shall have at least a
174 width of 35 inches to accommodate big 2
and motorized wheelchairs.
44

    My
   
   Score
 

PWD Bed rooms shall have the
following:
175 • Lever type door handles.
• Dual height peepholes with the
lower one at 39 inches from the
loor.
• Light switches at maximum 47
inches from the loor.
• Electrical outlets at a minimum of 7
18 inches from the loor.
• Bed height at maximum of 20
inches
• Easy-to-open preferably sliding
closet doors.
• Dual height hanger racks with the
lower rack at 55 inches from the
loor.
PWD Bathrooms shall have the
following:
176 • Toilet looring of non-slippery
surface materials even when wet.
• Toilet bowls should be positioned
where a vertical or climbing bar
shall be positioned on the wall at
12 inches from the front tip of
the toilet bowl to ofer support
when users pull or elevate
4
themselves to a standing position.
• Grab bars should be placed on
both sides at 28-30 inches from
the loor for the safety and
efective utility, the distance
between the bars not exceeding
30 inches.
• Toilet bowls should be elevated to
a range of 18-20 inches from the
loor.
At least one Elevator with PWD-friendly
features:
177 • Can accommodate a minimum of
two (2) wheelchairs.
• he exterior and interior button
panels shall not exceed 47 inches
from the loor.
• he panel buttons shall feature
Braille signs or otherwise 5
embossed with familiar signs for
those not educated in Braille.
• Speaker system shall also be in
place to inform the blind to what
loor the elevator is already at.
• Equipped with handrails placed in
both sides at 28-30 inches from
the loor.
45
46
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule IV.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity desiring
to operate a primary tourism enterprise as deined herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 2. Documentary Requirements. The Department shall issue a List of Documentary

Requirements to be complied with by applicants as part of the accreditation process.
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to

determine its classiication. An oversight committee from the Department shall conduct
periodic inspection of the classiied establishment.
Section 4. Validity of Accreditation. The Certiicate of Accreditation shall be valid for a period
of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented by these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be suficient
grounds for the cancellation of accreditation:
a. Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to comply with or contravene any of the conditions set forth in the
certiicate of accreditation;
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
d. Allowing or permitting the establishment or its facilities to be used for prostitution
particularly those involving children or any illegal, immoral or illicit activities; and
e. Violation of or non-compliance with any of the provisions of these Rules,
promulgated orders, decisions and circulars issued by the Department and other
concerned government agencies.
47
Section 2. Procedure for Cancellation and/or Downgrading of Accreditation. Assessors
shall submit a report with recommendations based on the inspection indings to the Ofice
of Tourism Standards and Regulation (OTSR). The OTSR shall then send a letter to the
concerned enterprise regarding its deiciencies, specifying a grace period of a minimum
of 3 months within which to rectify such indings. Non-compliance within the allotted grace
period may result in the cancellation and/or downgrading of accreditation of the concerned
enterprise. The Department shall likewise inform the concerned local government unit
regarding the accreditation status of the enterprise.
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI.
Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of inding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the right
to privacy of parties concerned.
Section 4. Defects and Deiciencies Found During the Inspection. Where certain defects
and deiciencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager or operator to rectify the defects or deiciencies within a
reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to remedy
the defects or deiciencies, the Department may withdraw the certiicate of accreditation of
the establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specify in the advertisement
item itself the DOT accreditation number.
48
BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Miscellaneous and Transitory Provisions
Section 1. Conidential Character of Certain Data. Information and documents received or

iled with the Department in pursuance of the requirements of these Rules shall be treated
as conidential and shall not be divulged to any private party without the consent of the party
concerned.
Section 2. Circulars. The Department shall from time to time, issue relevant memoranda
and circulars for proper implementation of the provisions of these Rules.
Section 3. Separability Clause. The provisions of these Rules are hereby declared separable,
and in the event that any one or more of such provisions are declared invalid, the validity of
all other provisions shall not be affected thereby.
Section 4. Repealing Clause. All existing Rules and Regulations or Circulars issued by
the Department of Tourism which are inconsistent with the provisions of these Rules, are
hereby repealed and/or modiied accordingly.
Section 5. Effectivity. These Rules and Regulations shall take effect immediately.
APPROVED AND PROMULGATED THIS 2nd DAy OF May 2012, MANILA,

PHILIPPINES.
(SGD.) RAMON R. JIMENEZ, JR.

Secretary
ATTESTED:
(SGD.) ATTY. MA. VICTORIA V. JASMIN

Undersecretary
49

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TABLE OF CONTENTS

BOOK TWO - STAR GRADING SYSTEM

BOOK THREE – ACCREDITATION STANDARDS

Dimension 2: PUBLIC AREAS

Dimension 5: FOOD AND BEVERAGE

Dimension 6: AMENITIES AND SERVICES

Dimension 7: BUSINESS PRACTICES

BOOK FOUR – APPLICATION FOR ACCREDITATION

BOOK FIVE – CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION

BOOK SEVEN – OTHER PROVISIONS

NOTE: YOUR SELF-ASSESSMENT RATING IS NOT YET FINAL.

INTRODUCING THE FIVE STAR GRADING SYSTEM

FOR ACCOMMODATION ENTERPRISES

Star Grading Total Score (Hotel, Resort, Apartel)

Business Area Hotel Resort Apartel

Mandatory requirements, marked M shall refer to those requirements that are

On the other hand, minimum requirements, marked m shall refer to those

RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

PURSUANT TO THE AUTHORITy VESTED IN THE DEPARTMENT OF TOURISM

Section 1. Title. These Rules shall be referred to as “RULES AND REGULATIONS

c. “Apartment Hotel” shall refer to serviced apartments offering self-contained

f. “Mandatory Requirements (M)” shall refer to those requirements without

g. “Minimum Requirements (m)” shall refer to those requirements which are

h. “OTSR” shall refer to the Ofice of Tourism Standards and Regulation of

j. “Quality Gradings” shall refer to such terms as unacceptable, adequate,

k. “Resort” shall refer to full service accommodation located in a more

l. “Rules” shall refer to these Rules and Regulations implementing the

m. “Standards” shall refer to a set of written functional, aesthetic and technical

Accreditation Standards for Hotels

2 Minimum 1-5 Hotel name clearly visible from the street. 0 M M M M M

3 Minimum 1-5 Hotel name is visible at night. 0 M M M M M

Basic structure with adequate materials

A functional building with good quality

Luxurious and unique exterior,

1.3 Building - Condition (wear and

Neglected appearance, obvious structural

Minor maintenance may be required,

Good appearance, weathering may still

Very good maintenance of paintwork

High standard of external appearance,

As new condition, no building

1.4 Entrance / Exit & Parking

Driveway is in a sound condition and

Driveway entrance is clearly marked and

Clearly designated parking area that

Professional security in place 24 hours

Property and security services designed

Efective use of CCTV with minimum 30

13 Monitoring of CCTV 24 hours. 5

14 1.6 Reception – Service Hours

Minimum 1-2 Reception service available 16 hours. 0 M M

Minimum 3-5 Reception service available 24 hours. 5 m m m

15 1.7 Reception – Size

Reception area is small and/or diicult

Obvious size restrictions, area may be

Good Functional reception for the operation. 2

Very good Very good size, generous space. 3

Excellent reception area, seated check in

Luxurious check in facility, private

16 1.8 Reception - Seating Area

No seating available or seating options

No seating area available but limited

Seating available close by for a small