OpenText Imaging Windows Viewer and

DesktopLink CE 22.4

Release Notes

Product Released: 2022-09-01

Release Notes Revised: 2022-08-23

Contents
1 Introduction .................................................................................................................................... 3
1.1 Release Notes revision history .................................................................................................. 3

2 About OpenText Imaging Windows Viewer and DesktopLink 22.4 ........................................... 3

2.1 New features.............................................................................................................................. 3
Support for the PNG format .......................................................................................... 3
Stability through technology advancements and expanded Platform Support ............. 4
2.2 Discontinued and deprecated features ...................................................................................... 4

3 Packaging and documentation ..................................................................................................... 4

3.1 Packaging and delivery information .......................................................................................... 4
3.2 Related documentation ..................................................................................................................... 4
3.3.1 Displaying documents from OpenText Content Server .................................................... 5
3.3.2 Configuring Single Sign-On (based over SNC) to utilize the SNC-SSO support
through DesktopLink ............................................................................................. 5

4 Supported environments and compatibility ................................................................................ 5

4.1 Supported systems .................................................................................................................... 5
Hardware Requirements............................................................................................... 5
4.2 OpenText product compatibility ................................................................................................. 6
4.3 Supported operating systems and browsers ............................................................................. 6
4.4 Supported Microsoft Office Versions ......................................................................................... 7
4.5 Supported Citrix / XenApp versions .......................................................................................... 7
4.6 Supported SAP GUI versions .................................................................................................... 7
4.7 Protocols and Security ............................................................................................................... 7
4.8 Language support ...................................................................................................................... 8
4.9 Document Formats .................................................................................................................... 8

5 Installation and upgrade notes ..................................................................................................... 9

5.1 Installation notes ........................................................................................................................ 9
5.2 Upgrade notes ......................................................................................................................... 10
5.3 Windows Viewer 64bit installer UAC setting issue .................................................................. 10

6 Fixed issues .................................................................................................................................. 11

7 Known issues ............................................................................................................................... 11
OpenText Imaging Windows Viewer ........................................................................... 11
OpenText Imaging DesktopLink ................................................................................. 18

8 Contact information ..................................................................................................................... 20

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 2

1 Introduction
These Release Notes provide an overview of OpenText Imaging Windows Viewer and DesktopLink
22.4, including new features, delivery information, and supported platforms.

OpenText recommends that you read these Release Notes in conjunction with the documentation
included with the software package. If any conflicts exist, the Release Notes supersede the other
documentation.

We also recommend that you check OpenText My Support (https://support.opentext.com) for any
patches or documentation updates that may have been posted after the initial release of this product.

1.1 Release Notes revision history

Revision date Sections revised Description of revisions

2022-08-19 First release. All new content.

2 About OpenText Imaging Windows Viewer and

DesktopLink 22.4
This section provides an overview of OpenText Imaging Windows Viewer and DesktopLink 22.4.

Windows Viewer displays archived documents on the user's workstation. It provides functions for
attaching notes and annotations and printing and checking the authenticity of the documents. It also
enables the standard TWAIN interface to scan and immediately archive individual documents.

DesktopLink can be used to archive files quickly and easily from your workstation. You can also
retrieve previously archived documents. To do this, DesktopLink uses the Open Document
Management API (ODMA) interface integrated in the systems based on the OpenText Archive Center.
You can select whether you want to archive the file in its original format or in TIFF or PDF format.

Viewers are used in various products, which provide the interface for the end user. Some client
components are installed on every user's desktop using the following products:

• OpenText Archiving and Document Access for SAP Solutions

• OpenText Extended ECM for SAP Solutions
• OpenText Content Server

2.1 New features

OpenText Imaging Windows Viewer and DesktopLink 22.4 includes the following new features.

Support for the PNG format

Windows Viewer now supports viewing and archiving PNG format files.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 3

 Stability through technology advancements and expanded Platform
Support
Performed multiple technology upgrades to keep the product stable and secure. Included Windows
11 and Windows Server 2022 support.

2.2 Discontinued and deprecated features

The following features have been discontinued in this release:

• Imaging Windows Viewer CE 21.4 is the last version to support Microsoft Internet Explorer for
in-place view – customers are requested to use the Internet Explorer (IE) mode of the
Microsoft Edge browser for continued usage of Imaging Windows Viewer in embedded mode.
Refer to Supported operating systems and browsers for more details.
• Windows 8.1, Windows Server 2012, and Windows Server 2016 are no longer supported.

3 Packaging and documentation

Downloads and documentation for OpenText Imaging Windows Viewer and DesktopLink are available
on OpenText My Support (https://support.opentext.com).

Note
Documentation that is installed with the product or packaged with the
product download is current at the time of release. Documentation
updates made after a release are available for download on OpenText
My Support (https://support.opentext.com).

3.1 Packaging and delivery information

OpenText Imaging Viewers and DesktopLink CE 22.4 is delivered as two individual MSIs, which are
available on OpenText My Support (https://support.opentext.com).

Following are the two MSIs:

• Windows Viewer installation (Win32Cln)

• 64-bit printer driver installation (Win64Cln)

3.2 Related documentation

For additional information about OpenText Imaging Windows Viewer and DesktopLink, or for
supplemental information about related products, refer to the following documents available on
OpenText My Support (https://support.opentext.com):

• OpenText DesktopLink CE 22.4 User Guide

• OpenText Imaging Windows Viewer CE 22.4 User Guide
• OpenText Imaging Viewers and DesktopLink CE 22.4 Configuration Guide
• OpenText Imaging Viewers and DesktopLink CE 22.4 Installation and Administration Guide
• OpenText Imaging Windows Viewer and DesktopLink CE 22.4 Release Notes

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 4

 3.3.1 Displaying documents from OpenText Content Server
Windows Viewer can be used to display Archive Link documents stored in Archive Center from
Extended ECM for SAP module with proper configuration options. Refer OpenText Extended ECM for
SAP Solutions CE 22.2 – Installation and Upgrade Guide for more details.

3.3.2 Configuring Single Sign-On (based over SNC) to utilize the SNC-SSO
support through DesktopLink
This support is provided through DesktopLink. The configuration instructions differ for different SAP
GUI versions. To configure the SAP GUI version for SSO, perform the following actions:

1. In the SAP sign-in window, select the corresponding system name, and then right-click
"Properties". Alternatively, press CTRL+E.
2. In the “System Entry Properties” window, click the “Network” tab.
3. Select “Active Secure Network Communication", and in the “SNC Name” field, enter “p :<
Domain Name>\”.
4. Click OK.
Important: To use Single Sign On (SSO), the user must set the SNCLib environment
variable manually.

4 Supported environments and compatibility

This section provides details about supported platforms, systems, and versions.

4.1 Supported systems

Imaging Windows Viewer is an application for Windows and is installed on the client computer.
VMWare (Virtual infrastructure management software) is supported.

Hardware Requirements
Windows operating systems can only be used with Intel compatible processors.

For large images (B/W images larger than DIN A1 with 600 dpi, up to 10 times the size of a DIN A0
document (11.88 m x 8.40 m) with 600 dpi), the following requirements must be fulfilled:

• 1.80 GHz processor

• 1 GB RAM or more depending on image size
• A fast network connection with 100 MB speed (recommended).

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 5

4.2 OpenText product compatibility
This section provides details about the versions of other OpenText products that are compatible with
OpenText Imaging Windows Viewer and DesktopLink 22.4.

Note
For the latest compatibility information for OpenText products, refer to the
Compatibility Matrix (https://knowledge.opentext.com/go/matrix) on
OpenText My Support.

Product name Version Notes

Archiving and Document Access for SAP 22.x and previous supported
Solutions versions

22.x and previous supported

Core Archive
versions

22.x and previous supported

Archive Center
versions

22.x and previous supported

Content Server
versions

Imaging Reviews and

Notes 16.0 is compatible
16.2 with Content Server 16.0,
Imaging Reviews and Notes
and Imaging Reviews and
Notes 16.2 is compatible
with Content Sever 16.2.x.

Transactional Content Processing 16.1

4.3 Supported operating systems and browsers

OpenText Imaging Windows Viewer, Imaging Configuration and DesktopLink supports the following
operating systems and browsers:

• Microsoft Windows 10 32 bit and 64bit

• Microsoft Windows 10 20h2 32 bit and 64 bits
• Microsoft Windows 11
• Microsoft Windows Server 2019
• Microsoft Windows Server 2022

Notes: Internet Explorer 11: Microsoft Internet Explorer is a legacy browser in maintenance mode
which does not fulfill the requirements of a modern browser regarding features, security, and
performance. Therefore, OpenText recommends using a modern browser. Microsoft announced to
stop the support of Internet Explorer 11 in 2022. Thus, OpenText support ends latest with end of
support by the vendor.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 6

Imaging Windows Viewer CE 22.4 is the last version to support Microsoft Internet Explorer for in-place
view1.Customers are requested to use the Internet Explorer (IE) mode of the Microsoft Edge browser
for continued usage of Imaging Windows Viewer in embedded2 view or apply the settings suggested
by SAP for browser fallback configuration SAP OSS(Online Service System) Note : 2957665 SAP
GUI HTML Control: Browser Control Fallback Configuration .for the in-place view1.

For SAP GUI In-Place view experience Imaging WebViewer is recommended as it supports all
the modern browsers.

If you are using a personal device, there is a settings option to enable the Internet Explorer mode. If
the device is managed by your organization, an administrator must enable a policy to allow the
Internet Explorer mode. See About Internet Explorer mode.
1
In-Place View – Imaging Windows Viewer display documents within the SAP GUI.
2
Embedded View – Imaging Windows Viewer display documents embedded in the Microsoft Edge
browser.

4.4 Supported Microsoft Office Versions

• Microsoft Office 2013: 32-bit (C) 64-bit (C)
• Microsoft Office 2016: 32-bit (C) 64-bit (C)
• Microsoft Office 365: 32-bit (C) 64-bit (C) installed locally
• Microsoft Office 2019: 32-bit (C) 64-bit (C)
• Open office 4.1.7 (C)

4.5 Supported Citrix / XenApp versions

• Citrix / XenApp 7.8 (S)
• Citrix / XenApp 7.18 (C)

Note: If a specific version is not mentioned, that means the version is not QA certified. If any issue
occurs, it would be treated as per the severity.

4.6 Supported SAP GUI versions

For supported SAP server and SAP GUI versions, refer to the Release Notes of OpenText Archiving
and Document Access for SAP Solutions.

4.7 Protocols and Security

• Communication protocol
OpenText Windows Viewer must use the HTTP protocol for communicating with OpenText
Archive Center and SAP GUI.

• SSL (Secure Socket Layer) communication

SSL is not supported by SAP R/3 version 4.6. It should be activated only if the encryption of
network traffic is explicitly desired because it decreases the performance of OpenText
Content Server.

• SecKeys
SecKeys and IX_HTTP1 protocol are only supported with Internet Explorer 10.0 and higher.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 7

4.8 Language support
OpenText Imaging Windows Viewer and DesktopLink are currently localized in the following
languages. Additional languages may be available in future releases.

Component Languages

EN

Imaging Windows Viewer B

Imaging DesktopLink B

UI = user interface only

B = both user interface and online help

4.9 Document Formats

Windows Viewer supports the following document formats:

Document Compression OpenText Imaging

Format Windows Viewer
W: archive and read
R: read (view) only
NCI TIFF G3.1 W

G3.2 W
G4.0 W
JPEG (colored TIFF) W
LZW R
JPEG W
PNG W
JFIF W
JPEG2000 W
The P7M
CI ALF3 R envelop
ASCII R should
contain only
OTF R PDF
documents.
PDF2 R

P7M1 R
• Windows Viewer cannot correctly display documents based on the PDF format with
interactive technologies, such as On-Line Forms. Windows Viewer parses static PDF

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 8

 content only and discards the interactive part of information. In such cases, the PDF
document may appear as incompletely rendered.
• Windows Viewer does not support XFA based PDFs. OpenText recommends converting
all PDFs to pdf/a before archiving to ensure all the PDFs are displayed seamlessly.
• The ALF format is supported only when retrieved directly from Archive Center. This format is
not displayed correctly when stored in Content Server.
• With Patch 7 and newer versions, the “Open in Acrobat” menu item for PDF documents
opens the document in the default application associated with the PDF on the computer.

5 Installation and upgrade notes

This section provides additional installation and upgrade information, including related or third-party
product information and any required critical patches.

5.1 Installation notes

Before you install OpenText Imaging Windows Viewer and DesktopLink, review these additional
installation notes and verify related product or third-party product requirements.

Mode of Installation Description

Imaging components on a single workstation All OpenText Imaging components on a desktop

must be of the same version – 22.4.

Central software distribution Supported central software distribution tools are

Microsoft Systems Management Server (SMS), ON
Command CCM (CCM), and Active Directory
IntelliMirror.

For more information, see the OpenText Imaging

Windows Viewer and DesktopLink Installation and
Administration Guide.

Install.ini file The .ini file for silent installation is no longer

distributed along with the ISO because the “ISO”
delivery mode is discarded, and the product is
delivered as “MSI” now. Content of the INI file is
mentioned in the OpenText Imaging Windows
Viewer and DesktopLink CE 22.4 Installation Guide.
Administrators can copy the content in a text file and
use it for the silent installation.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 9

 Mode of Installation Description

Install.ini file Due to increased security enforced by the

IntelliMirror deployment infrastructure, the following
features of the silent installation cannot be used:

• The “Add Project” section in the install.ini

files to execute additional applications after
the installation.
• When installing the “Save to SAP” scenario,
the saplogon.ini file will not be modified with
values specified in the install.ini file.

Microsoft .NET Framework OpenText Imaging Windows Viewer and

DesktopLink requires Microsoft .NET Framework
version 4.0 or higher. The redistributable runtime
needs to be downloaded from the Microsoft site for
Windows versions older than 10.

Installation on Terminal Server To install Windows Viewer and DesktopLink on a

Terminal Server, it is necessary to switch the
Terminal Server mode to Install mode. Installing in
Remote Administration mode is not supported. For
more information, see the Microsoft documentation
on how to switch the Terminal Server mode.

It is not possible to install OpenText Imaging

Windows Viewer and DesktopLink on a computer
where IXOS ECR Integrator with Convertor or the
OpenText Archive Cache Server is installed.

5.2 Upgrade notes

Before you upgrade, review the following instructions.

Windows Viewer and DesktopLink CE 22.4 can be installed over the 21.4 version. The installer will
detect the upgrade mode and upgrade the version accordingly. If any older version of Windows
Viewer and DesktopLink exists, OpenText recommends manually uninstalling it before installing
version 22.4.

5.3 Windows Viewer 64bit installer UAC setting issue

The Windows Viewer 64-bit installer fails when the UAC settings are set above the ‘Never notify’ level.
To manage the scenario, use the following workaround:

Create the administrative installer (Base + Patch) and install Windows Viewer.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 10

6 Fixed issues
This section provides information about past issues that have been fixed in this release.

Issue Key Issue Description

VIEW-4151 OTCS- 5160779 – Fixed the annotation disappearing issue when annotations are
added on a document by multiple users.

VIEW-4138 OTCS-5111596, 5068201 – Fixed the error in adding notes and annotations on a
VIEW-3916 specific machine.

VIEW-4056 OTCS 5012312 Fixed the text annotation overlapping issue when annotations are
added from WebViewer and read from Windows Viewer.

VIEW-3533 OTCS 4863953 4886176 Fixed the issue in rendering multiple page form overlay
due to trailing space in document id of the documents.

VIEW-3910 OTCS 5068400, 5068037 Fixed the issue in v21.4 opening specific documents.

VIEW-3622 OTCS 4913984 Fixed the order issue while importing multiple documents.

7 Known issues
OpenText Imaging Windows Viewer

The following are the known issues in this release.

Issue Name Issue Description

Archiving multiple It is not possible to archive multiple documents using the "Save To SAP
documents Solutions" option.

Compound PDF Compound PDF Documents are not supported by Windows Viewer. For
Document more information, refer to
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15805485.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 11

 Issue Name Issue Description

Special language PDF documents are displayed directly in Windows Viewer and not in the
Adobe Reader. If there are special characters like Czech in a PDF
specific characters in
document, it is not displayed properly in the standard configuration of
PDF documents Windows Viewer.

Solution: Adobe provides special font sets that enable the standard Adobe
Reader to display PDF documents with special characters correctly. To
make Windows Viewer display these files, copy the font set files from
Adobe to the <Installation directory>\OpenText\Viewer\bin\Fonts folder,
overwriting the present files.

Encrypted PDF Encrypted PDF documents cannot be displayed in Windows Viewer.

documents

Signed PDF documents Signed PDF documents can be displayed, but their signature cannot be
displayed.

Document cannot be The UTF-8 encoded non-ASCII characters cannot be used in the
viewed with special component names. However, both ISO-8859-1 and ISO-8859-2 encodings
characters in component are supported.
names

Windows Viewer The scanning functionality with the Desktop Scan is not supported in a
Windows Terminal Services or Citrix environment.
scanning and Citrix

Viewer ignores the PDF PDF documents can be displayed, and the content can be copied out of
document flags “content the document.
copy and extraction”

Printing and copying • It is not possible to print a rectangular selection of a PDF page.
• It is not possible to print tiles.
restriction to PDF
• It is not possible to copy a rectangular area of a PDF page to the
documents
clipboard.

Annotations A maximum of 1000 annotations per document are supported.

Displaying very large Due to high memory requirements, thumbnail views for very large images
images in thumbnail might appear empty.
view

Working with large JPG For large JPG documents, due to high memory requirements:
documents
• Print/Save As functionality might fail.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 12

 Issue Name Issue Description

• Such JPG documents cannot be imported and saved as a single

document.

Embedded Windows For restrictions on embedded viewers, see

Viewer https://knowledge.opentext.com/knowledge/llisapi.dll/Open/15812822

Watermarks for PDF and To print ALF documents with transparent watermarks, set black and white
print mode in Settings>Print lists>Advanced.
ALF documents
For PDF and ALF documents, the watermark text hides the form overlay
(not the PDF or ALF text itself).
Set transparency for watermarks to 1 (in
Profile/<Profile>/Viewer/Annotations/Watermark/WaterMarkTransparent) to
avoid this.

Unicode support (UTF-8 Unicode encoding is supported for plain text documents and ALF
documents.
and UCS-2)

Notes editor and notes For SAP scenarios, traditional Notes are recommended whereas for other
format XML scenarios, the recommended Notes format is XML.

Traditional Notes and XML Notes cannot be combined in one document.

After you use the XML format, you cannot open the XML Note in the client
tool supporting traditional format only. This would result in data loss
because such a client would ignore the XML format and replace it with the
traditionally formatted Note.

Compatibility between From 10.0.0 version onwards, Windows Viewer supports UTF-8N encoding
older Notes for Traditional Notes by default, in accordance with SAP standards. The
UTF-8N encoded Notes created by either SAP or Windows Viewer 10.5.0
cannot be displayed properly by Windows Viewer version 9.5.x and older.

Concurrent usage of The UTF-8N Notes and ANSI Notes should not be mixed. If UTF-8N is
configured as the default code page for Traditional Notes, then all
ANSI and UTF-8N
OpenText viewer clients should use the same setting.
Traditional Notes should
be avoided If Windows Viewer is used with other OpenText Imaging Viewers, such as
Web Viewer, those applications also should be configured to use UTF8-N
as the default code page for Traditional Notes.

If ANSI and UTF-8N Notes are combined in Traditional Notes, the display
of such Notes will not be consistent, and they cannot be recovered.

Terminal Server Windows Viewer does not work if a user is signed in twice to one Terminal
Server with the same username.

Viewing document To start the appropriate viewing application automatically for different
components document components with an HTTP connection, make an entry in the
client Registry (HKCR/MIME/Database/Content Type) for the content type

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 13

 Issue Name Issue Description

of the document component.

Displaying JPEG and The default settings must be changed to use Windows Viewer to display
JPEG and PDF documents in Microsoft Internet Explorer when using
PDF documents with MS
Archive Link 4.5. For customizing and restrictions, see
Internet Explorer
https://knowledge.opentext.com/knowledge/llisapi.dll/Open/15811800

Page lists for MTA OpenText recommends not using page lists for MTA documents.
documents

Viewing multiple JPEG This limitation applies when Windows Viewer is started in a command
documents from prompt. Command line arguments containing more than one filename that
command line contains capital letters in the file extension cannot be correctly processed.
This restriction applies only to JPEGs and JPEG2000 documents.

OpenText Imaging Windows Viewer supports English by default. Support for other languages
Windows Viewer will be available with the future language pack releases.
localization support

Viewing documents in Embedded mode of viewing is supported in Microsoft Internet Explorer or

embedded mode Microsoft edge browser -IE Mode.

See below links for more info:

IE mode in Edge replacing IE11

Enable IE mode in personal device

Enable IE mode in organization

P7M documents cannot This is because Microsoft Internet Explorer fails to recognize P7M files as a
be opened in Microsoft supported format for Windows Viewer.
Internet Explorer
embedded mode

Large toolbar icon Large buttons registry value under

features not supported HKCU\Software\IXOS\IXOS_ARCHIVE\Viewer\Toolbars key has no effect
on toolbar icon appearances. This feature is not supported.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 14

 Issue Name
Installing older versions
of Windows Viewer on
top of later version
Installation path is set to
IXOS_ARCHIVE_ROOT
Changing the UI
language
Uninstalling language
pack
File properties are not
updated
Client Administration tool
update
Warning message when
Patch is uninstalled after
opening the TIFF
Converter Printing
Preferences dialog box
Help is not launched in
IE9 and later versions
OLE annotations made
in Windows Viewer are
not displayed in Web
Viewer and Brava! View
OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes
Issue Description
An older version of Windows Viewer should not be installed over a later
version. No warning message will be displayed, and the installation will
continue, but the application's behavior in such a scenario could be
unpredictable.
Windows Viewer sets registry value “IXOS_ARCHIVE_ROOT” to its own
installation path.
Changing the default language using
Edit→Settings→Advanced→Language option will not change the language
of the Preferences dialog box of the TIFF/PDF converter. The respective
language installation should be repaired so that the language change gets
reflected in the Preferences dialog box.
On uninstalling a language pack, some of the binaries are not removed
from the installed locations.
File version and copyright details are not updated for
“CommonControls.dll”.
Newly introduced registry entries are not available in the Client
administration tool.
When uninstalling Windows Viewer patch after opening the OpenText TIFF
Converter Printing Preferences dialog box, an “Error removing the printer
driver” dialog box is displayed. This behavior is only observed on 32-bit
Windows 10 systems.
To overcome this issue, when the warning message is displayed, the
spooler service should be restarted. Then, click "Retry" on the dialog box to
resume the uninstallation.
If documents are opened in Windows Viewer in embedded mode in IE9 or
later versions, help is not launched when using Help→ Help on OpenText
Imaging Windows Viewer.
Help can be launched by pressing the shortcut key F1.
Web Viewer and Brava! View for SAP Solutions do not support OLE
annotations. Therefore, OLE annotations created in Windows Viewer are
not displayed in Web Viewer or Brava! View for SAP Solutions-.
15
 Issue Name Issue Description

Watermarks are not The postscript standard does not support transparency, which is a
supported on postscript prerequisite for watermark printing. Windows Viewer offers another way to
drivers (printers) apply watermarks in printed documents. Use the option
"WaterMarkOutline=1" under the Watermarks section in the client
configuration tool. The watermark information will then be embedded in the
document data. Such a watermark gets printed regardless of the printing
driver (PS/PCL) used.

Size of the icon for OLE The size of the icon of an OLE annotation placed on a document depends
annotations varies on the default application associated with the type of OLE object (for
example, a PDF or Office file). Displaying the annotation is handled by
Windows and not by the viewer. The icon size may vary if the default
application for the OLE annotation or its settings change. This is commonly
seen for OLE annotations that are PDF files.

‘Change Icon…’ button The ‘Change Icon…’ button on the Insert Object dialog box associated with
is only enabled when OLE annotations is only enabled if the selected file extension's registry key
registry entries are set has a valid default value. For example, if a PDF file is being added, then
up for the file extension the default value of the registry key HKEY_CLASSES_ROOT\.pdf should
be valid, that is, the value should be found under
'HKEY_LOCAL_MACHINE\SOFTWARE\Classes\...'. For example, when
Adobe Reader XI is installed on a system, under the key
HKEY_CLASSES_ROOT\.pdf, the value for default is
AcroExch.Document.11 and there is a registry entry
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AcroExch.Document.11.

Paste Special should be When copying an image from Windows Viewer (Edit→Select Page,
used when copying Edit→Copy) and pasting it in Microsoft Word, the Paste Special option
images to paste into should be used for accurate printing from Word.
Microsoft Word

Plain text external URL URLs, which contain spaces cannot be supported. Windows Viewer will
support detect only URI type annotations.

The following is the valid list of data components and file extensions for
Valid list of data
different component types in the following order:
components and file
extensions JPG, JPEG, JP2, JFIF, PNG.

If none of the data components matches the type, Windows Viewer will
check for the following types:

"PDF","OTF","ALF","ASCII","UCS-2","UTF-8,"

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 16

 Issue Name Issue Description

.<X>p ( Where X is the number) For example, .1p , .2p, .3p

.pg is also a valid extension.

Apart from the components and file extension types mentioned, none of the
other components or file extensions are supported.

Configuring format Filetype association is not working in Windows Viewer 22.4 after applying
the latest updates in Windows operating systems. This is a change
associations
introduced by Microsoft – Reference

It can be achieved by changing the "Opens With" property of each file type.

Watermark on The watermark background color is not displayed in print preview and the
saved document when a document with a form is rendered.
documents with forms
Reference: VIEW-3573

Print, Preview options When Windows Viewer installed on Windows Server 2019, Print and Print
are in disabled state in Preview options are in disabled state.
Windows Viewer in
Workaround:
Windows Server 2019
Select OpenText TIFF/PDF Converter as default printer, to enable print
options in Windows Viewer.

Reference: VIEW-4110
.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 17

 OpenText Imaging DesktopLink
The following are the known issues in this release.

Issue Name Issue Description

Files within web-based DesktopLink does not work with files from within web-based applications,
applications for example, SharePoint Portal Server. The current implementation of
DesktopLink is designed for files that are stored in a file system and is not
designed for use with files that are accessed remotely. The added value of
such functionality is an issue for the Product Management to decide and
has been presented as a request.

Example:

If it is attempted to archive files from such a web-based application, a

message similar to the one below is reported:

ERROR 2007/03/09 14:38:29:914 IXODMACT.exe:1708\IXODMACT.exe:3356

ida_document_state_empty.cpp,92 MSG18024

Document not found on location http://server/archive/SAP/Document Library/Test1.doc.

INFO 2007/03/09 14:38:29:914 IXODMACT.exe:1708\IXODMACT.exe:3356

com_document.cpp,1888 MSG0 info CCOMDocument::CreateLocalContext(Silent: 0,
Format: .doc, Location: http://server/archive/SAP/Document Library/Test1.doc: 80044668

USER 2007/03/09 14:38:29:923 WINWORD.EXE:3116\ixodma32.dll:3112

ida_wrapper_document.cpp,97 MSG0 info CXDocumentWrapper::Destruct

ERROR 2007/03/09 14:38:29:923 WINWORD.EXE:3116\ixodma32.dll:3112

ida_wrapper_document.cpp,487 MSG0 (D)COM Exception: HRESULT: 80044668 (18024),
Description: Dokument konnte an Standort http://server/archive/SAP/Document
Library/Test1.doc nicht gefunden werden.

USER 2007/03/09 14:38:29:923 WINWORD.EXE:3116\ixodma32.dll:3112

com_main.cpp,2888 MSG0 leave IJavaODMDocMan::NewDoc(): ODM_E_FAIL

Drag and drop This function utilizes the Microsoft Windows shell. The Microsoft Windows
shell cannot process command lines that exceed a length of 8190
functionality
characters. Selecting too many documents to send or drag and drop
results in the error message “Access to the specified device, path, or file is
denied”. As a workaround, use the Archive To context menu available in
Windows Explorer.

Canceling actions When canceling any actions initiated using the DesktopLink, wait for the
OpenText Desktop Monitor to delete the pending jobs automatically. This
initiated using
is done after a configurable timeout value. For more information, see the
DesktopLink OpenText Imaging Viewers and DesktopLink 16.0 - Configuration Guide at
https://knowledge.opentext.com/knowledge/llisapi.dll/Open/62368351.
Failure to do this might lead to the system being in an inconsistent state.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 18

 Issue Name Issue Description

DesktopLink R/3 OpenText recommends that the DesktopLink R/3 transports are of the
same or higher version than the installed DesktopLink Imaging Clients. If
transport and OpenText
this is not the case, restrictions apply (refer to the compatibility matrix).
Imaging Client versions

Open scenario from MS In the offline mode, Microsoft PowerPoint is unable to open the document
and an error message is displayed. After the third attempt, the document
PowerPoint 2010 and
opens in Microsoft PowerPoint.
offline work This problem is only relevant if the standard ODMA integration in Microsoft
PowerPoint is used because the default installation provides Office add-in
integration to Microsoft PowerPoint. Standard ODMA is turned off.

In case of Microsoft Excel documents printed using File > Print, if a

Printing Excel workbooks
workbook has different page layouts of the worksheets, multiple
with different page
documents will be archived.
layouts
To avoid this issue, open the Microsoft Excel workbook and follow the
steps on every worksheet:
1. Open the Page Layout dialog box.
2. In the Page Layout dialog box, ensure that the paper size and print
quality are set to the same values across all worksheets in a workbook.
3. Click OK.

OpenText Imaging Windows Viewer and DesktopLink 22.4 Release Notes 19

8 Contact information
OpenText Corporation
275 Frank Tompa Drive
Waterloo, Ontario
Canada, N2L 0A1

OpenText My Support: https://support.opentext.com

For more information, visit www.opentext.com

Copyright © 2022 Open Text. All Rights Reserved.

Trademarks owned by Open Text. One or more patents may cover this product. For more information, please visit https://www.opentext.com/patents.
Disclaimer
No Warranties and Limitation of Liability
Every effort has been made to ensure the accuracy of the features and techniques presented in this publication. However, Open Text Corporation and its affiliates accept
no responsibility and offer no warranty whether expressed or implied, for the accuracy of this publication.

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