Job / Role Description – Key tasks to be performed.

 Proactive Monitoring of infrastructure and alerts

 Effective incident management
 Provide meaningful insights (issue analysis/logs) to L3 team for quick resolution
 Incident Triage
 Facilitate Incident Resolution
 Root Cause Analysis
 Problem Assessment
 Co-ordinate Emergency Defect Fixes
 Verification of resolution with customer
 Information Management
 SOP  (Standard operating procedures / processes) Management and knowledgebase Article
Creation
 Engage L3 team for any code changes

Tech Skills
 Azure, PCF, Linux, Java, cosmo, Jenkins, Postgres
 Experience in Cloud infra and expertise on scripting, DevOps, CICD and tooling.