Introducing

Senseforth.ai
Elevating experience across the customer
lifecycle using AI-powered virtual assistants

2022 Senseforth
 Trusted by Enterprises worldwide
▪ Banking ▪ Electronics ▪ Education ▪ Consumer Goods ▪ Public Sector
▪ Financial Services ▪ Travel ▪ Real Estate ▪ Retail ▪ Telecom
▪ Insurance ▪ Healthcare & Pharma ▪ Automotive ▪ Logistics

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A.ware, Senseforth's Multi-Experience Platform
Web
Experiences

Mobile
Phone/IVR Proprietary NLP Engine Experiences

Pre-built Full stack

Workflows Lifecycle Mgmt Messaging
Dazzle - Proprietary Platforms
On-prem Smart (SMS, WA, iM, GM,
Speaker Telegram,
Messenger)

A.ware
Multi-lingual
Experiences Hybrid Chat

Devices (Alexa,
Robotics Integration Google
Home, Others)
Industry + Functional AI
Models

Digital Humans Video & Voice Bots

Wearables
 Recognized in 2022
Gartner® Magic Quadrant™ for Conversational
AI Platforms

Strong NLP with Ability to Handle Scale Focus on Innovation

Cognitive Workbench and Complexity and Core AI Research

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Senseforth.ai is at rank 6 in
Stanford’s Leaderboard

Senseforth.ai is benchmarked in the Global Machine Reading

Comprehension Test SQUAD 2.0 by Stanford. Senseforth shares
the space with the likes of Google, Microsoft and Facebook

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@ senseforth.ai 2019

Wide Range of Enterprise Use Cases

Knowledge Employee
Management Engagement
Customer Analytics &
Customer Success Insights Tech
Acquisition Support
Supercharging Enterprises with Conversational AI Solutions

AI Powered Smart Search

Knowledge Agent
Bot Assist Bot

Call Analytics

AI Virtual Assistant Call Recordings/

(Multilingual & Transcripts
Omnichannel) Hybrid Chat

Intelligent Routing

Voice AI (STT & TTS)

▪ Provide Recommendations ▪ Reduce cost of service ▪ Boost agent performance

▪ Handle Objections ▪ Reduce AHT & improve FCR ▪ Influence product roadmap
▪ Reduce Service Calls ▪ Improve C-SAT and NPS

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 Senseforth Speech Recognition: Go-to solution to leap ahead in the
realm of Voice AI
Featured in the first-ever Gartner Magic NLP Engine ranked in Top 6 on Stanford Patented in the US and ISO 27001 and
Quadrant for Conversational AI Platforms Machine Reading comprehension leaderboard GDPR compliant

1 Multilingual support
Sales Support​
2 Custom/Domain keyword trainable
Grievance Redressal​
External APIs Internal APIs 3 Multi-speaker identification
Collections​ STT
4 Auto-correct
ASR NLP
5 Real-time streaming
Rule Lead
Learning
Engine Generation 6 Leading industry accuracy of 91%
Engine
A.ware Product
Core Advisory
Context Workflow
Engine Direct Sales
Engine 1 Emotion detection
Speech
Synthesis Actionization
Engine 2 Sentiment analysis

KB/FAQ TTS 3 Intelligent topic identification

Backend Transactions
Systems 4 Multi-intent identification
Up-sell/Cross-sell​

AI Relationship 5 Entity & Metadata identification

Manager​
Comprehensive ASR Engine

1 Multilingual support

2 Custom / Domain keyword trainable

3 Multi-speaker identification
ASR
4 Auto-correct

5 Real-time streaming

6 Leading industry accuracy of 91%

Advanced Speech Synthesis Engine

1 SSML support

2 Human-like voice
Speech
3 Speed control
Synthesis
4 Multi-accent support
5 Multilingual support
01 Voice Driven Solutions
A Comprehensive Voice Intelligence Solution for the Enterprise

Provides industry-leading
accuracy of over 96%

Integrates seamlessly Delivers flexible

with an existing voice deployment on-premises
telephony platform & cloud Inaccurately

Patented NLP tech – ranked Supports 100+ languages &

#6 on global benchmarks multiple accents

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 Many Voices, One Solution
Delivering an intuitive & engaging Voice Experience across the customers lifecycle

Customer Service Appointment Booking Product Advisory

Address customer concerns Schedule appointments, Understand what
& access customer account cancellations & rescheduling customer needs & give
information product
recommendations

Alerts & Billing & Order

Reminders Payment Tracking
Send payment Felicitates bill Track all customers’
reminders, real-time payments, invoice orders, access order
updates, offers & more. requests, history & shipment status.
collections.

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Voice Driven AI
Powered Virtual
Assistant
Hands-Free Search
Experience
 Call Analytics Solution

Data NLP Insights Dashboards

Standardization +
ASR
Data Synopsis
Ingestion
Standard
Data
Model Category
Analysis
Call
NLP
Recording Engine
Transcription
Intents

Sentiments

Speech to
Text
 Emotion detection

Sentiment analysis

Gain actionable
insights from Intelligent topic identification

contact center data Multi-intent identification

Entity & Metadata identification

Boost Contact Center Efficiency with Call Analytics

Reduce Customer Effort

Uncover areas of high customer effort & take appropriate action

Quality Assurance
Monitor every call to check for compliance & data security

Drive Customer Satisfaction

Identify customer sentiment and help agents curate their interactions

Improve Agent Experience

Automate mundane tasks like data entry and access to information

Enhance Agency Coaching

Improve agent performance by enhancing quality of training

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 Unlocking Growth for Organizations Worldwide

3 Billion + 125 + 96% 19 Global Recognition

Responses Enterprise Average Global Recognitions
Automated Implementations Accuracy in 4+ Years

Ranked 6 in Global NLP

Leaderboard by Stanford

Featured in Magic Quadrant

for Conversational AI Platforms

Full-stack Lifecycle Proprietary ASR Pre-built & Battle-

Management and NLP Tech trained AI Models Featured in the 2022 New Tech
Conversational AI Vendors

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