Unit7 | Orders 2 Orders by telephone ‘Two couples ae looking to rent a selfcatering cottage inthe Yorkshire Dales. As one person needs a wheelchair they need a one-storey cottage with standard width entrance and a path suitable for wheelchairs. ‘Tiystan Browne rings Country Cottages. Listen to his conversation with Jennifer Arnclitfe who is i charge of reservations at Country Cottages. Make notes. IE Design a suitable order form and enter all the relevant information for this booking, | | Tool kit 1 Building blocks for business communications: Orders To refer to previous contacts and place an order ‘would now lik to order the following items: Weave received your quotation | Wethankyoufor your offer ‘and are pleased to attach our Purchase Order no. ‘We have studied your brochure ‘would ask you to supply . ‘We herewith confirm the order we placed by telephone as follows deliver items — siven In your offer. Please sendus _thefollowing goods onthe. Sor stated below. supply articles ‘mentioned inyour catalogue. ‘hank you for your cost estimate forthe repairs. To specify articles and prices Quantity AticleNo. Description Colour Unit price Total 50 40003, ‘Arch Spotlight ‘chrome-plated e150 €625.00 } 30 10007 Wave Spotlight satin nickel finish €1350 +€ 405,00 ‘To confirm prices and discounts xan cone Wevishtopiceen athe cet : crdrtormocclA? pret ermaylens% edu dic taken from your current price list. ‘We would lke to confirm thatthe prices are as follows: 5 per your pricelist af 1 September. \We are pleased to note that you wil grant us an intial order discount of 356 on your lst prices.‘To confirm the date, method and terms of payment Unit | Orders ‘on receipt ofthe goods. As agreed ——— within 10 days after date of involce. Asrequested We willmake payment bby bank transfer to your account with ABC bank. by cheque/by banker’ draft. by irevocable and confirmed letter of credit, to be opened in your favour, made payable ato major London bank and valid until 31 March. ymentwil be ofected by bill of exchange 60 days after sight. ‘on the basis of documents against payment. ‘one thir with order one third on delivery, one third 30 days after delivery. ‘To confirm terms of delivery ‘As agreed, delivery will be made DAP Leipz, ‘Your above-mentioned prices ‘The prices mentioned in your offer To confirm the delivery date and specify qualifications ‘we expect delivery o be made Please note that _the goods must be dispatched the goods ordered must artive are quoted CIF Mumbai are to be understood FCA Munich airport. at the beginning of May. 2 soon as possible inthe course of week 38. within the next 24 hours. by 1 November atthe latest. ‘We would ask you to confirm that the goods can be deliver from stock. We regret we will ave # Wie willbe obliged to cancel our order Wie reserve the right Delivery by the date stipulated in the sales contract is @ ‘To give instructions ifthe consignment is delivered late. If the goods do not reach us within two weeks. Ifthe delivery period isnot observed. fem condition ofthis order not exposed to het during transport. | ensure the sets are sent by courier. | Please akesure —that_—=—sthearticles are ‘transported by ai. arrange the merchandise is insured against ll risks ‘We would appreciate it ifthe consultant could send us his manuscript two weeks in advan, To cose the communication packed with the utmost care. your acknowledgement of our order. We look forward to receiving the goods in due time taking delivery of our order as soon as possible. placing further orders with your frm. “Thank you for your prompt attention to this order.Unit7 | Orders Im Use these building blocks to find equivalents for the following German sentences “L Wir haben thr Angebot vorn 23, Marz erhalten und freuen uns, unsere Sestellung Nx. GB/t8a anhangen zu Kénnen 2. Wie gewinschterfolgt die Zahlung per Bankilberweisung auf Ihr Konto bel der Merchant Bank. Bitte nehmen Sie 2ur Kenntnis, dass die Lieferung eine Woche vor Weil nachten erfolgen muss, Falls ce Lifertist nicht eingehalten wird, werden wir gezwungen sein, den Auttrag zu stornieren. ‘Wir sehen dem Erhalt der Ware entgegen und freuen uns auf weitere Geschatte mit hnen. Wir bestatigen hiermit unseren telefonisch erteilten Auftrag wie folgt Hermit bestellen wir 200 Brieftaschen aus Leder, Art-Nr. W752, schwarz, zu einem Stuckpreis von £ 2790, Gesamtwert £5580,00 Bitte stellen Sie sicher, dass die Tele per Kurer geschickt werden und Laufe des Tages hier eintretfen . Wirmichten Sie bitten, uns die besteliten Kaffeebecher CIP Wiesbaden zu senden. Bitte bestatigen Sie, dass die Ware ab Lager geliefert werden kann. Bitte sorgen Sie dair, dass die Teetassen auSerst sorgfltig verpackt werden. Die Zahlungsbedingungen lauten: Unwiderrufiches und bestatigtes [Akireditiv 2u Ihren Gunsten, zahilbar bei einer Londoner GroSbank, giltigbis 31. Juli 201. ie Preise sind Ihrer neuesten Preisliste entrommen und verstehen sich EXW Glasgow. \Wirbitten Sie, uns 700 Stick zu den nachfolgend genannten Bedingungen 2ulefern. ‘Wir freuen uns, dass Sie sich bereit erklart haben, uns einen Einfihrungs rabatt von 20% 2u gewahrgn. 2 Negotiations Read through the following tips and discuss the questions below with a partner. Present the results to the class. Negotiations Dos and Don'ts = prepare all the necessary material beforehand and make sure you have it at your fingestips. Define your aims. ~ Go through the different scenarios (What should I say if they Expect the unexpected. ~ Knowing the strengths and weaknesses of your competitors’ products or services is also important. ~ Work out your strategy beforehand. Have a fal-back position ifit becomes apparent that you are not going to fully achieve an aim. - Decide what your bottom line is i.e, the minimum you need to achieve. — Do not reveal your bargaining position at the outset as this reduces your scope of flexibility. However, avoid conceding too much too quickly. = Empathise with the other side. Try to find out what he/she expects}wants) reeds, Where possible create a feeling that you are partners rather than ‘opponents.