Yexmarine’s chief executive is concerned about the results of the recent employee satisfaction survey.

He
feels that a lack of motivation from staff could jeopardise the success of the planned programme of changes.
He believes that Yexmarine must fully utilise its employees’ skills and experience and regards a high level of
employee retention as a vital factor in his plans for expansion. The chief executive therefore believes
that the board must address employees’ concerns and reward them, as appropriate, for their
contribution to introducing the proposed changes.

(a) Prepare briefing notes for the board which advise how employee dissatisfaction may impact upon
each stage of the organisational change process.

(10 marks)

Professional skills marks are available for demonstrating analysis skills by linking evidence about employee
dissatisfaction to consequences for the organisational change process.

(3 marks)

(b) Prepare a letter, to be sent by the chief executive to all employees, explaining to them
the steps which will be taken to address the concerns which they have about the proposed
changes.      

(8 marks)

Professional skills marks are available for demonstrating communication skills by persuading employees that
Yexmarine will take effective steps to address their concerns.

(3 marks)