Lifecycle model of BPM (based on Dumas et al.

2013)
 Chief Executive Functional-Based Organization
‘Silo Thinking’
Functional Functional Functional Functional
Manager Manager Manager Manager Each department stands alone with less or
no interaction with other department within
the same organization.

Staff Often find it difficult to respond to rapidly

Staff Staff Staff
changing markets and customer needs.

Chief Executive
Process-Based Organization
Functional Functional Functional Functional
Seek to understand how all of the Manager Manager Manager Manager
processes in the organization work
together to take inputs and produce
products, services, and profits. Process 1 Outcome 1

Reorganize and manage completely Staff Staff Staff Staff

around processes with an end‐to‐end
focus on work flow that creates. value Process 2 Outcome 2
for the customer.
APQC's Process Classification Framework (PCF)