READ AND RECORD THE PASSAGE.. CLEARLY!

You must read the word accurately and Fluently

Speak Clearly and naturally as if you are speaking to a customer on the phone. To prepare
yourself for this test. Read Conversational Paragraphs out loud. So you can practice your
pronunciation.
2. Q & A
-The manufacturer or the seller
-There is a 30 days satisfaction guarantee… third party
-The item is being sold by third seller
-The color of the item is not the color she ordered
3. LISTEN & REPEAT – This part is a listen and repeat exercise. An audio will be played to you.
And you must repeat the words exactly as you hear them. My advice here is that you listen
closely to the recording Take note the rising and Falling intonation in the sentences. Do not
speak to fast or too slow and avoid sounding Monotonous. To ace this part. Its important that
you mimic the way the speaker read the words.
-3 PEOPLE HAVE BEEN INJURED AFTER AN EXPLOSION AT THE CAR WAREHOUSE IN THE CITY.
THE CAUSE OF THE EXPLOSION IS NOT YET KNOWN, BUT POLICE ARE INVESTIGATING.
-AND WHAT ABOUT A WALKING HOLIDAY? INSTEAD OF SITTING ON THE BEACH, GET UP INTO
THE MOUNTAINS AND WALK ALL DAY.
- BE CAREFUL THE FLOORS VERY SLIPPERY
-CAN YOU HELP ME LOAD THE DISHWASHER? WE HAVE GUESTS COMING BY LATER. I WANT TO
MAKE SURE THAT THEY HAVE CUPS.
-EACH NIGHT, BEFORE BED SHE GATHERED THE BEARS AROUND HER AND TUCKED THEM IN.
-FINALLY, A PIGEON HAS BROKEN THE WORLD RECORD FOR THE LONGEST KNOWN, PIGEON
FIGHT. THE BIRD WAS RELEASED BY ITS OWNER IN BALI, INDONESIA 31 DAYS AGO.
-FOR CENTURIES, THE BODY’S BLOOD HAS BEEN LINKED CLOSELY WITH THE EMOTIONS.
-HE WAS NOT BORN WITH A SILVER SPOON IN HIS MOUTH, INSTEAD MY FRIEND WAS ALWAYS
HARD UP FOR CASH.
-HE WAS ABOUT TO SLICE 3 GREEN APPLES. HE LIKED TO EAT FRESH APPLES WITH CINNAMON
SPRINKLED ON THEM.
-HIS INTERNET SERVICE PROVIDER, WINK AUTOMATICALLY WITHDREW $15 DOLLARS, FROM
HIS CHECKING ACCOUNT EACH MONTH. THIS WAS CALLED, DIRECT PAYMENT.
- HE GATHERED HIS NEW HIKING SUPPLIES, HIKING STICK, TENT, BUG SPRAY, LUNCH AND
SPARE CLOTHING.
-IF A PERFORMER SINGS THE CORRECT MUSICAL NOTES, AUTO-TUNE DOES NOT CHANGE
ANYTHING.
-I GET QUITE JEALOUS OF PEOPLE WHO CAN PLAY A MUSICAL INSTRUMENT. IT’S A
WONDERFULABILITY.
-I LOVE ALL KINDS OF BOOKS. NOVELS ARE GREAT FOR GETTING TO KNOW OTHER WORLD AND
CULTURES. A GOOD BOOK IS ONE WHERE YOU NEVER WANT THE STORY TO END.
-I WOULD LIKE TO TAKE A MOMENT TO HONOR HER LATE HUSBAND RALPH, WHO PASSED
AWAY LAST MONTH AT THE AGE OF 89.
-IF YOU ARE SUPERSTITIOUS THEN YOU SHOULD NOT WALK UNDER THE LADDERS.
-I DIDN'T THINKS IT FUNNY TO LAUGH AT THAT JOKE, IT SEEMED A BIT MEAN TO ME.
-I WONDER WHEN OUR PIZZA WILL BE DELIVERED, IM SURE WE ORDERED A VERY LONG TIME
AGO.
-JACK GOT A BUCKET AND COLLECTED EVERYTHING HE NEEDED TO DECORATE HIS SNOWMAN.
-JAKCY LIKE A SMALL BALL OR MARBLE. HIS GAME WAS TO GIVE IT A HARD PECK AND SEE IT
ROLL.
-LOOK AT THIS BOTTLE. I FOUND WASHED UP ON SHORE. IT HAS A MESSAGED IN IT. I THINK WE
SHOULD READ IT.
-MEGAN, LOVED BEARS MORE THAN ANYTHING ELSE IN THE WHOLEWORLD.
- MANY THINGS WHICH JACKIE DID WERE VERY FUNNY. FOR INSTANCE, HE MADE IT HIS
BUSINESS TO CLEAR UP THE ROOM.
-OUTSIDE IN HIS FRONT YARD JACK STARTED WITH A VERY SMALL BALL OF SNOW. HE GOT ON
HIS KNEES AND ROLLED INTO A BIG BALL.
-SATURDAY EVENING, MY BROTHER LIKES TO GO TO THE CLUB.
-SHE’S IN ROOM 18, ON THE 5TH FLOOR OF MEMORIAL HOSPITAL. HER HIP IS SORE, BUT THE
DOCTORS EXPECT HER TO HAVE A FULL RECOVERY.
-SHE SORTED NEW DOCUMENT, AND PUT PRICE TAGS ON THEM. AT THE END OF EACH DAY,
SHE WOULD BRING THE NEW DONATION, OUT TO THE MAIN PART OF THE SHOP.
-SHE WAS THE YOUNGEST OCTOPUS IN THE FAMILY. HER SISTER OCTAVIA WAS THE OLDEST.
-SHE LIKES TO EAT FRESH APPLES THOSE ARE GREEN APPLES WITH CINNAMON SPRINKLED ON
THEM.
-THEY PLAY PRANKS ON ONE ANOTHER, AND HAVE A GREAT FUN. THEY ARE GOOD NATURED
AND JOLLY, AND RARELY GET ANGRY.
-TO FILE A CLAIM, PRESS 345. TO CHANGE YOUR PERSONAL INFORMATION, INCLUDING YOUR
PHONE NUMBER OR ADDRESS, PRESS 578.
-THE FIGURATIVE EXPRESSION, ALL ROADS LEAD TO ROME. MEANS, THAT ALL CHOICES,
METHODS OR ACTIONS, EVENTUALLY LEAD TO THE SAME RESULT. IN ANCIENT ROMAN TIMES,
THE STATEMENT HAD A MORE LITERAL MEANING.
-THERE IS A SNOWY WHITE, HE FOUND A TINY BABY BROTHER. THE GIFT OF THE NEW YEAR.
HOW HAPPY MAURICE WAS THEN.
-THE PLACE HE CHOSE, WAS BETWEEN THE LEAVES OF A BOOK. HE WOULD PUSH A PIN, IN OUT
OF SIGHT, AND THEN GO AFTER ANOTHER.
-THIS TAG WAS A NAME THEY CREATED TO IDENTIFY THEMSELVES AND THEIR ARTWORK.
-THEIR 1ST BIG HIT WAS CALLED PONG. IT WAS AN ELECTRONIC FORM OF PING-PONG OR
TABLE TENNIS THAT WAS EASY TO PLAY.
-THE ROMAN EMPIRE HAD ADVANCED SYSTEM OF ROADS, AND ALL MAJOR ROADS LED
DIRECTLY TO THE CAPITAL.
-THIS IS NOT THE 1ST MOTHER, TO HAND OUT GOODIE BAGS BEFORE A LONG FLIGHT WITH AN
INFANT. IN FACT, THIS IS BECOMING A TREND IN AIR TRAVEL.
- TO FILE COMPLAIN PRESS 3,4,5 TO CHANGE PHONE NUMBER INCLUDING YOUR ADDRESS
PRESS 5,7,8.
-THERE IN A SNOWY CREDLE HE FOUND A TINY BABY BROTHER, THE GIFT OF THE NEW YEAR.
-UNFORTUNATELY, MY CAR IS IN THE SHOP THIS WEEKEND.
-WHEN THEY ARRIVED IN CHINA, THERE WERE ONLY A FEW OTHER PANDA BEARS AROUND.
PANDA AND HIS FRIENDS HAD TO SHARE ONE SMALL BAMBOO STICK.
-WATCHING AN EXPERT GLASSBLOWER IS AN EXCITING EXPERIENCE.
-YOU’VE BEEN IN THE HOSPITAL A WEEK NOW, YOU KNOW. ARE THEY LETTING YOU EAT
ANYTHING SOLID?
4. PRONUNCIATION OF PRODUCT NAMES. Here you will be asked to read several product
names. No recording will be placed to you as reference, Only text will be provided.
5. SUMMARIZATIONS

ALLAN AND HIS CO-WORKER WHO STEALSOMETHING

The story was all about Allan who caught one of his co-workers stealing from the manager's
office. In the first place, he doesn’t want to get involved in this kind of situation. But, he realized
that he must say this to his manager for the good of all. If the thief is not punished, he will do it
over and over again. This kind of situation was so stressful for Allan. So he suddenly talked to
the manager about what he saw so that no one will be accused or to blame. What Allan did was
so professional and everyone would have this kind of behavior that he has. And that is the story
of Allan who caught one of his co-worker stealing something from the manager's office.
-ANABELLE FLORENCE AND HER NEW APARTMENT
The story was all about a girl who moved into her new apartment. Anabelle Florence moved
into a new apartment in the 1st week of September. Her new classmates and friends helped
her to carry on the boxes, chairs, tables, cabinets and some of her things. Her new classmates
also helped Anabelle to fix her new apartment. After, Anabelle Florence invites her friends to
eat for dinner. They are all happy and have some time to enjoy themselves. And that is the
story of Anabelle Florence who just moved to her new apartment.
ALLAINA AND HERCAT
The story was all about Allaina and her cat. Allaina loves her cat so much. She did not want to
leave her cat at home because she knew that her cat would be scared by the construction
workers noise in their neighborhood. She had an idea to bring her cat to the office. However,
when they arrived at the office her cat caused many troubles and even got lost. When she
found her cat, it ran in the middle of a meeting and spilled a cup of coffee to her boss. When
she was about to get her cat, the cat ran again and scratched her co-worker. Later on, Allaina’s
boss called her attention and reminded her that next time don’t bring the cat with her. And that
is the story of Allaina and her cat who caused many problems in her workplace.
-ANDY’S UNPROFESSIONAL BEHAVIOR
The story was all about Andy and his unprofessional behavior. Andy’s boss can no longer take
his behavior. Being so unprofessional at work, he can't even do his job well and being detailed
with his calls. Clients are complaining about his call every now and then. The boss started to
notice and gave Andy lots of warnings. But, he didn’t mind it and his boss finally decided to fire
Andy right away. And that is the story of Andy and his behavior.
-ALICE THAT LOVES TO HELP HER CUSTOMERS
The story is about Alice and her work. Nothing makes Alice happier when it comes to helping
people with their issues and problems that is why she became a Customer Service
Representative. Alice is aware that her job is not easy. Sometimes, she encounters customers
who are very upset and angry. When she solves her customers' problems, Alice is very happy to
make their bad day into a positive day. Soon, Alice will be promoted as a supervisor so she can
train others. And that is the story of Alice and her life as a CSR.
-BENJAMIN TROUBLES IN SLEEPING
The story was all about Benjamin's trouble sleeping. Benjamin always lays awake thinking about
his work and mistakes that he makes everyday. He even sleeps so late and feels very tired. The
next morning, when Benjamin arrives at his work, he keeps on messing up. Benjamin worries
that his boss will notice his mistakes. While on his way home, he continues to ask himself what
is the matter with it. And that is the story of Benjamin and his struggle in sleeping
-BECKY WHO FORGOT HER LUNCH
The story was about Becky who forgot to bring her lunch. Becky just noticed that her lunch was
not included on her things. This caused her problem and tried to decide how to deal with it. She
thought of three options. First to go back home to get her lunch. Second, to have a quick lunch
at the Cafe across the street. Last, to never eat lunch that day. However, the best choice was
the 2nd one, to eat lunch at the Cafe across the street because it will not consume an hour. And
that is the story of Becky who forgot her lunch.

-BRENDA WHO LOVES TO SING ROW ROW YOUR BOAT

The story was all about Brenda who loves to sing the song Row, row your boat. Brenda sang the
song while she walked to school with her friends. The name of the song was ‘row, row your
boat’. Brenda liked to sing the song together with her best friend. That is their favorite song
because it was easy to remember the words. And that is the story of Brenda who loves to sing
row, row your boat.
-BEVERLY AND HER TARDINESS
The story is all about Beverly and her tardiness at work. Beverly was so upset because of her
work. She always arrived at work late. She has a very old car, and it is not reliable to use at all.
She’s having a hard time adjusting because of commuting. Her manager is very strict in terms of
punctuality. She received an email several times from her manager about her tardiness. And
that is the story of Beverly and her tardiness at work.

-BEVERLY AND HER BOSS

The story was all about Beverly and her Boss. Beverly was very upset everyday because her
office was very far away from her home. She always freaks-out and lets herself be more
stressed out. She always commutes and when she arrives at her work. Beverly feels so tired and
lacks energy to do her paperwork. One day, when Beverly arrived back at her home, she
checked her email and was kinda shocked because her boss said that she wanted to talk about
Beverly’s unpunctuality.

-CUSTOMER SERVICE REPRESENTATIVE

The story was all about Customer Service Representatives, who were trying to stay patient.
Staying patient is sometimes difficult, and can be very challenging. Especially if the customer is
not listening to anything that you are saying. However, despite that you must remain calm, kind
and patient to your customer at all times. Other Customer Service Representatives agents
handle challenging situations and customer calls as if nothing bothers them. I wanted to be like
them, and be able to do what they do. I will seek advice from my co-workers and make it a
habit of showing respect and staying patient. And that is the story of CSR who was trying to stay
patient.

-DRESSCODE
The passage talks about the importance of following proper dress code at work. The way the
employee’s dress is also an individual representation or self-image. It shows character and
one’s professionalism towards work and life. Disobeying the dress code in the company could
also affect the other co-workers. Being an employee, it is really important to have good
behavior and develop professionalism. And that is all about how following dress code is
important at all times.
-GORDON AND HOW HE MADE HIS SANDWICH
The story was all about Gordon who made a healthy and tasty sandwich. Gordon put two slices
of bread into a toaster. When the toast popped up, he put mustard, mayonnaise and ketchup in
one slice. Then, he added two slices of onions. On top of it, he placed a hotdog and a couple of
slices of apple. Afterwards, he added some bits of chili. Finally, he put the second slice at the
top of the chili bits. And that is the story of Gordon on how he made his healthy and tasty
sandwich.
-HERMAN SHERMAN
The story is all about Herman Sherman from Northville who suffered from a mild burn in the
coffee shop. Herman Sherman suffered from a mild burn about 9pm because when a young
female employee accidentally spilled a cup of coffee into his lap. The coffee stained his slacks,
but he was all fine and refused medical aid. The manager decided to give him two certificates to
avail free extra large coffee and a sandwich. The employee was newly hired and was let go in
theevening. She was quite upset. And that is the story of Herman Sherman of Northville who
suffered in the coffee shop.
-HUNGRY BIRDS
The story was all about hungry birds. The two baby birds were in the nest. They are waiting for
the mom bird. Mommy bird always bought them food. The birds looked at the nut. They didn’t
have strong teeth. They heard their mom because they knew the sound of her wings. She
brought some food. It was still warm. It was a delicious pizza with cheese. Baby birds love pizza
and they were so happy. And that is the story of two baby birds who were hungry and waiting
for their mom.
-JERRY LOVED MOVIES
The story was all about a man who loves to watch gangster movies and videogames. Jerry loved
gangster movies. When a new one came out, he would go to the theater and watch it 3 to 4
times. Jerry also loved to buy video games. He used to buy at Barney’s Video Store. Old ones,
new ones, color black and white, English, Spanish, japanese.. He loved them all. Jerry could tell
you the title of the movie, the director, the stars and actress and the plot. And then, he would
invite you to his place to watch. Jerry was a nice guy. And that is the story of Jerry who loves
gangster movies and video games.
-JANELLE AND HER SHOES.
The story was all about Janelle who went to Santa Anita Mall to buy a new pair of shoes. Janelle
visited the mall to buy a new pair of shoes. JC Penny was on sale that time and there’s a lot of
people in the parking lot. She decided to walk about 20ft. When she heard it on her back. She
turned around and looked at a hooded figure man and the man grabbed her wallet. She
struggled. The man punched her and she fell on the parament. She’s hurt. And that is the story
of Janelle who went to Santa Anita Mall to buy a new pair of shoes.
-MARISSA AND ANTHONY
The story is all about Marissa and Anthony. One day, while Marissa is doing her job she notices
that Anthony is having a hard time doing his job. She saw that Anthony was scared and felt a
little bit worried. Marissa approached him and offered some help to be able to catch-up with
their team and also to perform his duties responsibly. Anthony didn’t even decline Marissa’s
offer. While they were doing their task, the boss noticed Marissa’s efforts. That’s why their boss
gave some presents to Marissa for having a good heart. And that is the story of Marissa and
Anthony.
-SUSAN AND HER NEW HAIR COLOR
The story was all about Susan who doesn’t like the color of her hair. Susan didn’t like the color
of her hair. It used to be all black, but now it's turning gray. She didn’t like the color gray hair as
it made her look old. So, she went to a Beauty Salon and had her hair dyed. The hairdresser
colored her hair with black and a little tint of purple. Susan loves it and she hopes that her
boyfriend would also like it. And that is the story of Susan who didn’t want the color gray of her
hair.
-STEPHANIE AND THE MACHINE
The story was all about Stephanie and the machine. 2 weeks ago she tried to make 100 copies,
but the machine keeps on declining the papers. Instead of making extra copies, all of the papers
came out with nothing printed on it. The next week, Stephanie still had troubles in their
machine. While on call, she accidentally hangs up the phone. Stephanie’s co-workers are
concerned about her issues and they all help Stephanie to solve the problem. And that is the
story of Stephanie and the machine.

-SALLY AND HER PHONE

The story was all about Sally and her phone. Sally is having much trouble and it is causing some
delays with her tasks. Her ringtone works fine even in text messages. Also, her phone doesn’t
have a sound every time she receives emails. She was very upset for causing this to cancel some
of her appointments. Her late replies are more upsetting with her boss. When she checked her
email, Sally replied as fast as he could. But, there are a lot of errors and incomplete details. Sally
is looking for someone who can help her to fix her phone. And that is the story of Sally and her
phone.
TAILOR
The story is about Tailor and her work. Nothing makes Tailor happier when it comes to helping
people with their issues, that is why she became a Customer Service Representative. Tailor is
aware that her job is not that easy. Sometimes she encounters customers who are very upset
and angry. When she solves her customers' problems, Tailor is very happy to make their bad
day into a positive one and put smiles on their faces. Tailor soon will be promoted as a
supervisor so she can train others. And that is the story of Tailor who loves her work being a
CSR.

TIME MANAGEMENT
Time management is the process of planning and executing control when it comes to time.
Spending time is really important because it can’t be controlled. So having effective and
efficient knowledge about time management is vital for us. I believe in the saying that time is
the most playful element on earth because we can feel that it stops when we are in a hurry.
That’s why we should always value time and have a good understanding of how it is important
in every aspect of our life. And this is all about my own perception about time management

-THE WIND AND THE SUN

The story was all about the wind and the sun, who argue who is the strongest. They argue for a
long time about who is stronger than the other. There was a man walking on the road and
wearing a coat. They challenged each other. The wind began to blow hard, raising gusts of
wind, and making it harder. While, the sun gently shines upon the path. The man was walking
and finally took off his coat. And headed to a nearby tree to rest for a while. And that is the
story about the argument between the wind and the sun. Who was stronger than the other.
-THE LOTTERY
The story was all about a man who won a huge amount of money from the lottery.
Al is the man who won the lottery, unexpectedly. The first thing he buys is a new car. He also
started to spend money on unnecessary things. Al is the one who pays bills everytime they eat
dinner at the restaurant. He was very happy and spent too much money. Soon, he realized that
he lost his money and he had accumulated nothing. And that is the story of Al who won lots of
money. After, he had used it and none of his left.