RUNNING A TIGHT SHIP WITH FEARLESS

MINDFULNESS
Lesson 4: Tip Sheet – Pearls of Wisdom from Captain Sandy

Communication Skills: Even when you can’t make eye

contact with a client, ensure that you’re listening to them. 

Ensure Proper Training: Don’t reprimand someone

when they don’t know how to do something, instead,
make sure that they have the proper training. 

How to Delegate ‘Disliked’ Tasks: When someone

doesn’t reply well to being told what to do, have a calm
discussion with the person and remind them of their role
and your service standards. Take away the emotional side
and remind your team members of your ultimate goals. 

When an Employee Makes a Mistake: Give the person a

chance after they make their first mistake. Sit down with
them (or take them to breakfast or coffee) and listen to
their reasoning. From there, create a new task and
monitor how they handle it and what they are able to
achieve. Hopefully, despite their mistakes, their
willingness and attitude will propel! 

Don’t Give Up on People: Emotionally, you have to be

there for your employees. Take the time to get to know
who they are and see things from their point-of-view. 
 RUNNING A TIGHT SHIP WITH FEARLESS
MINDFULNESS
Lesson 4: Tip Sheet – Pearls of Wisdom from Captain Sandy

Ways to Be a Good Manager and Leader: 

1. Believe in your people

2. Give them the resources they need 

3. Listen to them

4. Find out what their needs are

5. Show up for them!