[Last Name] 1

Logistics Flowchart

Pivot 1 : 1st Contact

Store Walk-in, Call, Web, WhatsApp

Collect Name, Contact Number

Collect Brand, Model, Repair Details

COLLECT ADDRESS

Inform FREE Inspection Date and Time (Pickup)

Send A Message after 1st Contact Call

Generate CUST ID

Print 2 forms – Customer Details Form (Address, Phone Number, Name, Columns to

fill)

Pivot 2 : Pickup

Pre Pickup Call and Message (Text & WhatsApp)

Uniform – T shirt, Cap, Gloves, Mask

Kit – Forms (2): Customer details form+Checklist Form, Phone, Tray, Pen, Pad,

Ziplock bags, Sanitiser, Wiping cloth, Stapler + Pins, Card Swiping machine

Petrol – Sufficient for trip + atleast 50%

Helmet
 [Last Name] 2

Pickup: Fill forms, collect items, pack, bring

Send Items Received SMS and WhatsApp message

Pivot 3 : Repair

After 2nd point in checklist

Call customer to confirm price for repair – Before spare is procured and after enquiry

is done about the spare with wholesaler

After 4th point in checklist

Estimated Repair Price and Delivery date and time message to customer

Pivot 4 : Dispatch

ON TIME

Message (Successful repair and quality checks message and delivery time)
 [Last Name] 3

Pivot 5 : Delivery

Final call to tell about delivery

Invoice

Tempered Glass

Stamps (2)

Phone In Ziplock

Wiping Cloth in Ziplock

Ziplock in Paperbag

Thank you card voucher by Hand and fill CUST ID

Ask for google review and Instagram Follow

COLLECT PAYMENT