WRITING

5.5 Letter of complaint ! ! ! ++

with supporting details.
email of complaint
Lesson outcome Learners can write a letter or

Lead-in Functional language

2 Completethe
table using wordsandphrasesfrom
1 Read the letter of complaint from one company to
the letter.
another. Choose the correct option in italics. Then
compare in pairs. 1)
Problem(Para
100 desks from you.
Last week, we
desks were 2 pollen
Dear Sirs. Unfortunately, some of the
were not answered by your customer service
Re: Order # 4587 for 30 dishwashers
department.
We "arranged ordered 30 dishwashers for our hotel group
last week on the understanding that they would bedelivered Extra details(Para 2)
/ carried yesterday. Although you indicated that this might You't lom o sthe goods would arrive on time.
be difficult, you assumed assured us that you could
Ten of the desks were the wrong type.
manage it.
your customer service
Ne were unable to '_
However, only 10 machines arrived and. of those, two were department.
•damaged & injured and one did not work at all. Your driver

was most unhelpful and told us to call you immediately, Demand(Para 3)

which we did. We tried to contact you several times but your to this letter immediately, we?
Ifyous Lin
customer service department did not answer our chats 1 to look for another supplier.
calls. Despite sending you several emails asking you to
We 8
contact us, so far we have had no response from you.
If you do not resolve this situation immediately, we shall have
We are very surprised by this as we have been customers of no alternative but to cancel our order.
your company for many years. However, if you do not
"respond / answer to this letter immediately, we shall be made Desired outcome (Para 4)
/forced to withhold payment, find another supplier and We' Ans that this situation will be resolved to our
request that you !distribute / collect the ten machines
already delivered.
We look forward 11 the correct goods as soon as

We sincerely hope that this situation can be resolved to our possible.

mutual satisfaction.

We look forward to receiving your °punctual prompt

Teacher's resources: extra activities
response.
The letter of complaint contains examples of Linking
Jacob Besinger
words. Go to MyEnglishLab for optional grammar work.
Purchasing Manager
- page 122 See Grammar reference: Linking

3A Workin pairs. Make a list of as many business situations as you can which might
require a letter of complaint. Then look at the list of problems on page 130 and
complete the table with details' and'demands*.
TASK
B Use a situation from the tablein Exercise 3A and write a letter of complaintin around
180 words.

_ Exchange letters with your partner. Did your partner organise the letter well? How
many of the phrases in Exercise 2 did your partner use?

How sucressfully have you achieved the lesson outcome? Give yourself score
Self-assessment fromo lneedmore practice)to 5 0 knowthiswell
56 Go to My Self-assessment inMyEnglishLab to reflect on what you have learnt.
 Woods / 5.51
Linking ( porc)

Buttent
}
•

= Mais

• +
though
( found

Although = bien que ,

même si

N
• Evan
though =

Nuathden It found
}
•
.

=
cependant
However I -

found /
Despite'EKËÉÜ
}
•
,

= en
dépit quel
in Mili of it
gonna ,

•
Whueos =
alors
que
/ en terme de contraste /
comparaison