In the video, we can see a little girl, she is ten or eleven years old and she is talking about

the right ways to apologize.

In order to explain that saying sorry is not enough to apologize, in the first part of the video,
she gives some practical examples
like breaking a wipe which means we can hurt someone's feelings with our acts or taking
cream out of the package which is a metaphor about our words.
Your acts have consequences and only saying sorry does not be solved.
In the second part of the video, the girl is stating about 5 ways to apologize to somebody.
These ways are to express your regret, to accept your responsibility and don't make
excuses, to make restitution and to give time to the other one to accept the apology. In the
last part of the video, she is arguing about Rumi's Theory.
Rumi was a mystic poet. The theory is about three different gates that our words have to
pass through before talking. The gates are: Is it true? Is it necessary?
Is it kind? To finish, the girl mentions a website where we can find out our apology language.