ISFM

WRITE IN DETAILS ABOUT THE BUSINESS PROCESS IN A LAPTOP SERVICE CENTER

 SEQUENCE OF STEPS
 DIAGRAM REPRESENTATION / FLOWCHART
1. Customer service desk receives the request.
2. Executive checks the device to find out the problem.
3. Executive comes out with solution of the problem, followed by given cost.
4. Day, date, time is decided to give repaired laptop.
5. Receiving slip is provided to the customer to bring on that day of receiving the laptop.
6. For any additional repairs required the customer is informed through a call with estimated
cost.
7. Waiting for the response of the customer, it has to repaired or not.
8. Executive go on repairing with the laptop to give it on time.