Decision Making, Creativity and Innovation

Topic: Crisis Management

Dr. Kumaran Rajaram

College of Business
Nanyang Business School
 LEARNING OBJECTIVE

At the end of this topic, you should be able to:

• Explain the considerations for decision making

in a crisis.

• Explain the elements of a crisis plan.

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HOW WERE CRISES DEALT WITH?

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 DECISION MAKING IN A CRISIS

Can your
What kinds of
company detect
crises will your
a crisis in its
company face?
early stages?

How can it
How will it
benefit from a
manage a crisis
crisis after it
if one occurs?
has passed?

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 ELEMENTS OF A CRISIS PLAN

Strong leadership, management

support and commitment

Psychological
Communications with
consumers, suppliers, and cultural Integration with
customers and actions strategic planning and
employees in a crisis official policies

Communication Strategic
actions actions

Procedures to Evaluation and Technical and Creating crisis

optimise diagnostic structural team, dedicating
response time budget or backing
in a crisis
actions actions up data remotely

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